i bought a 2017 fz09 off them 2 months ago put 3k miles on it and have done nothing to it but ride it and change the oil once and out of nowhere the bike started acting up and won't rev past 9k rpm the quick shifter doesn't work and the taillight does not work the abs module does not work and the speedometer says i'm going 100 when i'm going 70. anyway don't buy from them. read more

Only dealer in the area that doesnt allow short test rides. Also sales guy didnt know much about the KLR even after he checked. As a returning cash customer from the previous owner I was disappointed this was how they did business. Manager was of no help. Stay away. read more

My experience in this place has been really positive! Always greeted and been helped! I bought a bike here and always do my regular maintenance here and never had any issues. read more

For all you customers out there you need to think twice before buying or taking your units here,the shop is in total meltdown right now,as an x employee I've seen it first hand starting with the owner he doesn't care about you or his employees bottom line it's all about the money and doesn't care who he steps on to get it,I have seen so many employees come and go like I've never seen before nobody cares about anything,there is so much back stabbing going on and customers getting ripped off without even knowing it and the service department is even worse with the new so called service manager, if you don't believe me take a visit there as soon as you walk in the door you will be able to see first hand how bad its gotten there,bottom line people it has turned into a free for all it's a horrible place to work. read more

Each and every time I have visited Grapevine Kawasaki/Polaris, I have been greeted with a warm reception by one of the knowledgable staff. This is not your "cookie cutter" big chain bike shop.... It's family owned and operated much like the shops I worked with and dealt with in my youth, growing up and riding in the Northeast. I'm sure when choosing a dealer to purchase my Kawasaki Teryx from, I could have found one closer to home or I may have found one less expensive.... But I found the folks I wanted to deal with. Every time my machine had come in for service, it was performed and delivered on time at the agreed upon price and often times my Teryx comes back to me cleaner than when I brought it in! Thanks Bonnie! Any issues that arise are communicated to me promptly and solutions offered. The parts department has a good inventory and the offering of factory accessories more than meets my needs. Any "special" bolt ons that I have ordered or requested they have gladly brought in. They also do an excellent job communicating via email regarding community events and sponsored rides which is nice. I recommend anyone in the market for a recreational vehicle take the time to visit and learn first hand just how friendly, competitive and knowledgeable this outfit is. read more

Grapevine Powersports - Motorcycle Dealers Near Me - Grapevine, Texas

If I could rate them zero stars I would. They are very uninviting and I would not recommend anyone to purchase anything from this location. The treatment that I experienced over the weekend at an event held in their parking lot was unbelievable. What's more upsetting is after a major event that brought in thousands of other customers that did not even know about this new location they fire the one person who made the event happen. It has been years since I have seen this much racism and unprofessionalism. To build a successful brand you have to have outstanding customer service you have to have integrity and honesty and for a company to want to tax vendors 20% or more because they are greedy and see others making a profit speaks volumes about their business! So if you're looking to purchase a dirtbike a slingshot or any kind of extracurricular activity motorsport I would run as far as possible away from this dealership! DO NOT SHOP HERE JUST KEEP ROLLING BY AND FIND ANOTHER DEALWE read more

I just bought three bikes from Grapevine Powersports. Tanner was great to work with and he spent a lot of time talking to me and my son about different types of bikes, sizes and features. He made the buying experience super easy and really worked with me to get what I was looking for. I expect any service needs to be handled in the same manner as needed in the future. Thanks Tanner! read more

My review is based on my experience being an out-of-state buyer. I want to warn potential buyers of the issue I faced when dealing with Grapevine Kawasaki and Polaris, and hopefully if you are considering making a purchase from this store you will take some steps to ensure you don't have the same experience I did. Maybe some in-state buyers will benefit as well. I found a bike I wanted on Cycletrader and began communicating with Tyler who was a decent sales person and we negotiated terms of the purchase that included my need to pay a shipping company to pick up the bike and transport it. Details such as price and payment method were supposedly run past a sales manager for approval, so I thought we had a done deal. I even offered Tyler my credit card to put a deposit on the bike and took him for his word when he said "not an issue, I will put a sold sign on the bike and move it to the warehouse". Since they did not trust a credit card or personal check over state lines I made payment via a wire transfer (paying both their wire fee as well as my own). This payment was made on a Saturday morning. Saturday afternoon the owner (Dennis) called me to ask for proof that payment was made, I obliged and sent a picture of my online bank statement showing the withdrawal, amount, and where it was going (their bank) and I sent a picture of the wire form as requested showing all details. On this same phone call I was concerned that there was another buyer and I was explicitly told by Dennis "We are NOT going to sell this bike out from under you". Sunday night, I get an email from Dennis stating that he is unable to sell me the bike, I replied, then got a phone call from Dennis and was told he was overruled by his business partner (aka Wife). No information other than "I am not comfortable with this sale" was given. And supposedly Tyler was fired. Only after the financial matters were settled did Dennis admit they sold the bike to someone else on the Saturday I paid them. Overall this dealer went back on his word, disregarded the deal that was made, and sold the bike to someone else AFTER I sent payment and proved it to them. This dealer is all about the buck, not a surprise really, but do not take this dealer for his word. Get it in writing. And if you are dealing with a salesman, get something in writing from Dennis AND his business partner to acknowledge the terms and agreement to avoid "being overruled". Financially I was made whole, as uship.com refunded me 100%, Dennis rejected the wire transfer, and sent me a check to cover the wire fee my bank wouldn't refund. But the way this went down was shady and cheap. Lies to my face, and excuses to cover the reasoning for the sale going bad, when none of it was my fault. This dealer made money a priority over an existing deal with a customer. That old saying is true with this place, if the deal you arrange is too good to be true, then it probably is. Buyer Beware. read more

Great people at this dealership. Ive been a customer and worked as a vendor at the new location. We have always had really good dealings with the staff there and I would highly recommend them for any purchase, service, parts, etc. If you have any problem at all go see Aaron and he will be glad to handle it on the spot. read more

Bought a new ranger from these guys and it's been a horrible experience since the sale was final. I got a few accessories from them, one of them being a roof rack. I was told it would be done in 2 weeks since it was a custom order, it will be 7 weeks this week since I ordered it and I still don't have everything I asked for and they want to charge me an additional $800 to get what I had originally asked for after already paying $3300 for just the roof. I would not recommend these guys or eagle mtx accessories. read more

I had a good experience here. I have purchased a bike new and also utilized their service department. In one instance I needed something done THAT DAY and they were able to accommodate me and get me on my way (I was in the middle of a ride and got a flat). Everyone was very friendly and nice. I'm surprised to read some negative reviews, but I know the dealership changed hands recently and maybe those are from before. I would certainly do business here again. read more

Aaron (the owner) and his team are Awesome!! We have a boat in a slip and I wanted to add a new Jetski. So I walked in just planning to look at jetski, I met Payton, super nice sales guy and left after buying both a new jet ski and a new Slingshot. They delivered the jet ski to my slip, which I thought was awesome. I had not looked at a Slingshot before that day, but what a fun thing to drive around in on a sunny day! And after buying the Slingshot, I found all kinds of add ons and things you do to them by looking online. So I went back to them and talked to Mark, their service mgr (he is a bad ass by the way) Mark really knows his stuff and is the fairest person I have ever met in the service business. We picked out over 10k of add ons for the slingshot (all me, not because they sold me.. All my doing). I would just like to recommend this dealership to anybody looking for a new toy, parts (David the parts manager is awesome also) or if you need service... Seriously this is a top notch dealership and I can't say enough good things about my experience!!!!! -Rick White read more

These guys are awesome! Bought a 1996 HD dyna wide glide. The worked with me on the price and even drove to to return my rental car. Payton went above and beyond to makes sure my experience was a great one. Once they found out I was in the military almost every employee came up to me to thank me and shake my hand. Great customer service goes along way and grapevine Kawasaki will def get my repeat business. read more

My fiancé recently purchased a new Kawasaki Ninja from here and over the last few months we've been dealing with issues with the service department and their lack of communication/lack of urgency. Tried to give them the benefit of the doubt with the COVID stuff going on but they have been really pushing our patience lately. My fiancé dropped his bike off in the service department for a minor issue only for us to find out they dropped the bike on its side and broke a piece off. Then, we had to wait over a week and a half only to find out they had got the piece in the whole time, no one wanted to call to tell us that?! Then, he had another issue with the engine and they told us they ordered the part and to drop it off, only to find out they actually ordered the wrong part?? He has had this bike for a few months and hasn't even gotten to enjoy it because no one has any sense of urgency up there and fails to communicate with their customers to update. This is so unfortunate! read more

I ran up to see if they had any used 250's in stock; sure enough they had one which was dropped off less than an hour before I got there. I placed $500 down for lay away and Dennis worked with me and I payed off the rest which we agreed upon. Got my 2010 Ninja 250r Red, less than 200 miles, full exhaust & jet kit installed!! When I turn 25 I will most defiantly picking up a ninja 1000 and keeping my 250 :) read more

Bought my KLX 250 S in February 2014. Met me after hours to do the deal. Got my first service there. They tuned my suspension on the spot. Very helpful, got a great deal on the bike and the riding stuff too, as they had a lot of gear on clearance at the time. No hassles, nice folks. Would not hesitate to buy from them again. Dan Massaviol read more

Called the store before heading out from North Fort Worth to verify they had OHV stickers in stock. The girl informed me that yes they do have those in stock. Drove 23 miles only to find out from the parts counter that they sold out yesterday or that's what he claims. If you call to request information make sure you speak with someone other than the receptionist who has no idea what she is talking about and will misinform you! read more

My husband and I have been customers of Grapevine Kawasaki for nearly 4 years and have always received the best service. Bonnie and Dennis are like family to us. My husband hadn't ridden a motorcycle in 20 years - until Dennis encouraged him to give it a try. Mind you, my husband loves his toys, and Dennis gave us a great deal on a 2009 Kawasaki Vulcan 900. We maintained the bike and eventually sold it back and got a 2011 Kawaski Vulcan 900. They have always been honest and upfront about everything needed to maintain both motorcycles. My husband now has a 2011 Kawasaki Vulcan Vaquero 1700. He hasn't enjoyed life as much as being on his motorcycle. Whenever we've needed anything - from parts, to service, to advice about a sound we might have heard, or a new helmet or gloves - the entire team at Grapevine Kawasaki has always been there to help us and give us the best deal and information they can. Their knowledge, expertise and helpfulness keeps us coming back. We don't buy or do anything at any other motorcycle shop or dealer except Grapevine Kawasaki. They are one of the few business who are there for the customers not the money. They stay late and come in early if needed to make sure their customers are taken care of. If you ever need a motorcycle, service for your motorcycle or just a pair of goggles, go to Grapevine Kawasaki - they'll treat you right - with class! Karen F read more

I feel reviews should be honest good or bad. On Saturday, my experience was AWFUL. We were looking to purchase a jet ski and the owner we found to be very dishonest, rude and overbearing. I would never recommend this dealership to anyone based on the lack of honesty and integrity there. By the way, we went to the Kawasaki dealership in Denton and they were wonderful. read more

Today I called and tried to get some simple answers as to parts needed to change my bike oil, planning to buy the parts at this dealer. I had used them on two occasions for service but felt I didn't need full service at this time. My bike is ridden very infrequently. During the first call I was put on hold for service followed by a female's feeble attempt to help. It appeared she was trying to avoid having me talk to service techs. She finally said service would call me but that didn't happen. I later called and spoke with Dennis Wagner, co-owner, explaining my frustration and informing him that this is no way to maintain customers. My approach was polite but stern. Get this-he looked up my records noticing I hadn't been there since 07 and proceeded to tell me I could buy my parts there but, in effect, told me that because of my infrequent use of their service I was not a valuable customer. I took that to mean that I was rejected for any further service! In amazement, I clarified by repeating what he had just said and he confirmed with a yes. I told him I will spread this message in Grapevine and he confusingly said "so will I" as if my reputation would be affected. I have since received thorough and polite answers from Kawasaki City in Irving and will make them my new service provider. I suggest others do the same. read more

Do not take your machine/bike to this place for service. I recently took my 08 Polaris here to install a dual battery setup on it. I purchased the parts up front from Zach in the parts dept. I also told him my intentions for wanting 2 batteries. Once the parts arrived I scheduled the install of these parts and took my machine in. I told the guy in the service dept I was in no hurry if something urgent came in. He said I was on the schedule to be done soon. 3 weeks later, I have not heard anything, so I called and spoke with the service dept guy, to check in. He informed me there was some questions on my install and one of the techs would call me if they had more questions??? 2 more weeks go by, and this time, I just go over to the dealership and pop in. The same service guy informs me the work has not been done due to a problem with the install of the parts etc... So, I answered all their questions, and we decided on exactly where the new parts were to be installed. The service guy told me it would be installed that week, and I again, said I was in no hurry. The service guy told me he would call and let me know when they started working on my machine. 3 weeks go by, and no call???? So, I call again, and was put on hold for 10 minutes. I called back, and it rang and no answer. The main phone guy answered and informed my the service dept is currently overwhelmed with calls etc... and asked for me to call back. I call a third time, and finally got through. The service guy informed me the work had not been done, and gave a several excuses as to why it was not done. I informed him, I was on my way with my trailer to pick up my machine. Upon my arrival, I was left in the service area literally for 15 minutes while the guy went outside to retrieve my machine. Finally I see him loading it on my trailer and I noticed he left the engine running. After tying the machine down, he turned my machine off. I got my parts and left and went straight to the Polaris dealership on Beach St in Fort Worth. Went to unload the machine and the battery dead. Grapevine didn't even have the courtesy to tell me the battery was dead either. The dealership in FTW installed my kit in 1 day. Went to pick it up and the service guy asked me if I was installing a winch on my Polaris, and puzzled I said no. He then informed me the kit I provided to them from Grapevine Polaris was for a separate battery for a winch??? He also told me there are kits for 2 batteries so that you always have a fully charged battery. So they had to install a switch on my dash, and whenever I use my auxiliary lighting I have to turn on that switch to utilize both batteries. That cost me an extra $100, thank you Grapevine Polaris. So, the one star is for all the friendly staff at Grapevine Polaris, seriously, every time I went in, I was greeting almost by everyone in the store, and even the owner would say Hi, etc.... However, being nice doesn't get the work done. So, not only did my machine sit in there yard for 6 weeks until the battery died, but they sold me the wrong parts too. I think this place is more for selling new machines, then working on old ones. read more

I recently purchased two new Polaris machines from Grapevine Kawasaki Polaris and I cannot comment enough how great the experience was from the first time I called all the way through driving off the lot. The service didn't change once the deal was complete and this team was there to help and answer questions I had after the fact. All of the staff were exceptionally knowledgeable, professional and treated my family and I with nothing less than exceptional service throughout the process. The sincere sales staff took the time to listen to what I was looking for and did a fantastic job of connecting my needs with their products; they did not just simply try to sell me a machine. One of the units I decided on was in stock and the other was not; they found the exact one I wanted and quickly secured it and had it ready for delivery. Their prices were very fair and competitive, and they went above and beyond to ensure my satisfaction - they even helped with the process of acquiring a trailer!! I am a firm believer that when a consumer make a big purchase such as this, you are not only buying the product but the service and sales team that represent it. This dealership definitely had a family feel and I will recommend that anyone in the market should call them prior to making a purchase, you will not be sorry! read more