Riding the bus for the second time, NOT good..you take a bus to downtown terminal then have to WAIT…read more30 minutes for another.. The gentleman at the downtown terminal helping customers. Very very kind..yep! Turned my frown to a smile.. Thank you to him.

I can not believe you would close down a business whose job title Is to get people to where they…read moreneed to be. These poor high school and college students are now stranded for a "training day." Why on a Monday? You have capable drivers that could have stepped in. People have to work it's completely unacceptable, and get this, your Facebook page says you're open. Do better

A last minute cancellation worked to our benefit. It was a fantastic, unique experience. The…read morelimousine easily fit six of us and our driver was friendly, courteous and knowledgeable. We will definitely use again!

Highly recommend-Lisa and Joe are customer service pros...we are from out of town, and they set us…read moreup with a bus for a day of winery tours, and even called the wineries to get us on the schedule. Lisa made great suggestions about where to go, and Joe brought a cooler full of water for us, and also acted as official bus photographer! Great bang for your buck.

I will never book this company again just in case Wes is my driver. He was AWFUL! We booked him for…read morethe weekend- all day for 3 days. He was still rushing us along, telling us to hurry up, and answered between 3-5 calls per ride on full volume where he was outwardly planning rides for other people between our stops. It was so unprofessional and rude. He literally shushed us to plan a group of rides with another group. Wes was very sexist and kept talking about how "hot" his 22 year old co worker is and then said "I can't date her because she has a kid and I won't raise another man's mistake." So rude. We were shocked. All of us were CRAMMED into his car and it got so bad that nobody wanted to sit in the passenger seat because he was SO RUDE and wouldn't stop sharing rude stories with us. All he had to say was how much he hated past customers or disliked wineries. It was honestly so toxic to the fun vibe our group was trying to maintain and we could not get him to stop. Wes was continually rude and had a bad attitude. He told us he hates people from Seattle and we are all from Seattle. He also hates wine and didn't know where any of the wineries were- we kept having to give him directions. Our trip to Walla Walla was amazing but Wes was easily the only downside. There are so many better options and I will never book him again. I've also been made aware by my hotel that he claims to have insurance but does not have any.

Jeremy assured us we could cancel our reservation with 48 hours notice. We had to cancel due to our…read morehotel being evacuated the week before our arrival. We gave him a weeks notice, offered to help pay some of the fixed expenses. Made all kinds of excuses which I see from other reviews is a common practice. What this man does is unethical. Do not book.

Summer commuting still happening August 2022!…read more It's been a great shift in mindset and habits. The bus commute in Pasco - Richland - Kennewick is easy to use. The buses are clean and easy to maneuver on. The bike rack are easy to use, and the transit lines are carefully routed. I wish I would have hade the mind set to commute in the past! Saving gas and helping with reducing pollution is great. I drive on weekends in my own vehicle. However, the bus lines are a bailable seven days a week! Now, that's a desk for all lifestyles! What do you say? Give it a try!

5-6 hours on the bus to and from work or school is crazy! Rude bus drivers, bad people at the…read moreoffice, routes are late busses don't wait so you will be sitting at a transfer station for a half hour for the next bus. Thank you BFT I drive now and this is probably why I always see empty busses unless it's 2-4pm after school.

Cooler morning! 71 degrees and a clean transit center in Richland. 8.2.22…read more This check-in includes the office and garage area for the buses. There are 2 bus stops on each side of the road in front of building. The grounds are well kept, and parking lot clean. The different transit stations have a parking area - allowing for the capability of park and rides! Consider this if you commute from outside of town, and still want to save on gas and improve pollution!

I took the train from Washington to Oregon that should have been on time and it wasn't. It was…read moredelayed twice for an hour both times. The train was so dirty I couldn't see out the windows! Even though the Steward swept the floor when we got close to Portland he only swept the aisles. The seats were filthy. When I had to take the train back to Washington, with my granddaughter, we were then told the train wasn't coming at all and we had to ride a bus back. Not a normal Greyhound bus but a small party bus jammed packed with people, shoulder to shoulder, a sack lunch from Subway, that I couldn't eat, no bathroom and the seats were ridiculously hard and had to sit straight up! I'm almost 70yrs old and that was very painful on a 4 hour ride! For the money I paid, and no reduced charges it was HELL! I'll not take the train ever again and I'm telling everyone I know across the country not to either!!!

Thursday, 07/12/2024,…read more Up since 4:30am, Three weary travelers from Pasco, WA to Portland, OR, with a change of trains from Portland, OR to Tacoma, WA -arrived early for their 6:40am departure on The Empire Builder. Only to find out our train had been delayed by 4 hours and was now departing at 10:35am. We checked our 2 largest pieces of luggage and decided to just wait at the station, as our family friend DR had already dropped us off & gone on to work. Well about 7:30am the Amtrak employee who works the desk came by and gave us a 5.11 oz. Snack box filled with: Hummus, Cheese Spread, Almonds, Brownie Crisps, Crackers, Beef Stick & Dried Apples! FREE! WOW, what a wonderful service and it saved us from having to buy snacks with our own $! I'm highly recommend taking this train. Thanks Amtrak!

Jared was absolutely amazing and made our two day winery tour through Eastern Washington…read morecomfortable, fun and even educational. He was so thoughtful with his beverage offerings for our group and maintained the most positive attitude at all times. Thank you again for making our trip a memorable one!

We had the BEST time wine tasting with Aspen Limo Tours! They put together the whole itinerary for…read moreus and found all the best wineries to host our larger group of 20 people. Our chauffeur, Kawika, was so fun and welcoming and truly made us feel like royalty the whole day. I can't recommend them enough!

Driver was right on time! Very helpful to get in and out of the vehicle. The vehicle was stocked…read morewith ice, cups, water and sodas. We were able to hook up Bluetooth the play our Friday funday playlist. Really enjoyed the travels.. the only thing I wish was if the vehicle had temperature control. We often got freezing cold or stuffy in the back. Would recommend this service! Especially for longer drives, doesn't even feel like a long car ride at all in this party bus.

From the very first call with Rick to learn about limo options, to our drop off the day of, my…read moreexperience with Celebrity was fantastic! I truly appreciated the quick response to questions, explanation of services and options to pay by invoice or cash. We rented the Mercedes luxury limo with blue tooth speakers and TV screens. There were just 5 of us so we had plenty of room and could leave our purchases in the vehicle in between stops. The limo was stocked with plenty of cold water and soft drinks on ice. Only downside was a few of us felt a little car sick to start, especially if you are sitting sideways, as the ride could be a little bumpy. I wished I would have taken a dramamine or something. If you get car sick easy, when someone else is driving, consider this. Our driver Andrew was wonderful. Very courteous, helpful, friendly and funny too. I liked how he carefully placed a step stool and helped us on and off the ride safely too. We could easily text Andrew to let him know when we were ready to go. We went to Kiona and Terra Blanca on Red Mountain, then ended at Kimo's for food and drinks. So glad Rick recommended Terra Blanca, as the views were stunning. The vehicle is very spacious and clean and it was fun to play our own music. The wide windows made for beautiful views of the vineyards. I would definitely use them again next time I am in town.

I just gave you the ball and it disappeared. Where did my Pass-go?…read more This is the station for Pasco and for Kennewick and for, also, Richland, collectively which are known as the Tri-Cities. They're basically all one big city but with three distinct centers and they consider themselves as different and yet the same. So it is pretty adorable around here, and this is a cute station too, and it's set back a little bit from the road, and looks cute. It looks brand new as well. It serves the three cities well, but especially Pasco where it's situated. My concert was in Richland so it was hard to get there from here with my instrument honestly. It's for local transit. And Greyhound stops here as well which is how I've used it on a number of occasions.

I'm not even going to begin to detail the horrifying experience I had with this company (especially…read morethis station). I will never recommend, ride, or say a good word about Greyhound ever again.

Ryan called me almost immediately after I sent in an inquiry about using his services for our girls…read moreweekend in Walla Walla. He was very helpful giving me all the details, making reservations for us and offering suggestions on places to eat while there. He set us up with 3 amazing wineries and included lunch! Janine was our driver and she was lovely! I highly recommend calling Ryan for your next wine tour!

Highly recommend this company for transportation in Walla Walla. I spent a lot of time trying to…read morefigure out where we should go, where we should eat, timing, etc, and THEN I called this company for transportation. I could have saved a lot of time if I had just called them first, because they had more convenient suggestions for lunch, timing, and when I explained what types of wines we liked, they immediately knew which wineries would be up our alley. We made some changes, and they scheduled the tastings with the now-changed wineries. The driver showed up on time and was courteous, informative, and good company. The van was extremely comfortable. 10/10. We will definitely use them again next time we're in Walla Walla.