I'm sorry Margaret, I don't Agree with your response, you do not have the best customer base , you're a very rude person I would've never used your business again! You also told us you wouldn't accept our business again! read more

I got my kitchen counters from them years ago and was happy- I recently ordered a vanity top that came in w two sinks instead of the one ordered. I had to stay in a hotel because I had a very important interview the next am and no sink as my vanity was disassembled! When I called to talk to the owner - the blame was placed on me for not using another bathroom and not being there when the measurements were taken!! ( which the template gentleman told us we did not have to be present for)! This is the problem w businesses today ! No courtesy or responsibility! Never again! read more

Had a great experience purchasing new countertops at Granite & Marble Works. From start to finish Angela and her team were a complete joy to work with. Highly recommend! Love, love my new countertops! read more

Great place to get countertops; Jackie has been wonderful to work with and the prices are super reasonable.

My husband and I are so happy with our experience with this company. We had an antique dresser, from the early 1900's, that was turned into a bathroom vanity/sink. The vanity was in pristine condition until a house guest put an iron down on the surface. The burn was too deep to repair and so we decided to replace it with granite. We shopped around and the prices were outrageous. We took a ride over to Granite and Marble Works and not only were their prices far less than other companies, they didn't force us to choose from remnants. We had our pick of any granite, even though the project was small. They were the only company who allowed that. The staff was well versed and so nice. They accommodated my request for a quick delivery, as I was hosting a friends birthday that week and they did not charge me extra. My end price was 500.00, with delivery and installation. The quotes we received, prior, were all around 900.00 and that was using remnants. We went with a leathered granite, which I absolutely love. I 100% recommend this company. read more

I was very impressed with Granite and Marble works. Their selection was excellent and laid out in a fashion that made it easy to find what you were looking for. The sales people and front office were very friendly and worked with you to help you make the best selection. The pricing, process to get it done and timing to complete were all very clear and accurate. I have been to many such places like this, but Granite & Marble seem to be a notch above all the others. Thanks for a great job and we are very satisfied with our finished bath! read more

Awful customer service. When I first purchased my granite countertops, I had to wait about 3 months for installation. Initially, I was told 6-8 weeks and had a party planned and was expecting the counters to be installed ahead. When I spoke with the woman on the phone, she was rude and took no responsibility. Told me there were several customers ahead of me. When I finally did get my countertops, the men who installed them reiterated that if I had any problems or wanted them resealed, they would come and do them free of cost. Recently, I realized that a reseal would be needed and that the silicone between the countertops and the backsplash was wearing away. As a result, I have section of backsplash that is stained. When I called to express my concerns, I was responded to rudely and the woman said, "you'll need to send us pictures. Then we can schedule you. But its going to be a long while before we can get to you." I asked about how long, 3 months, 6 months? She didn't give me a clear answer and basically told me that I had worn the sealant away with cleaning it. I got the impression that she couldn't give a $#*@ about my concerns and that even if I emailed them, it was never going to happen. I would never recommend this company and I feel taken advantage of. Don't tell me you guarantee your product and then not stand by it! read more

As an open gay couple we were quickly told to have an appointment. At appointment the staff person was a no show. We were told to wait. Anything we looked at was sold out etc. Homophobic. read more

A month ago we stopped in at Granite and Marble on the recommendation of a friend. One of the owners Mike graciously let us in, even though he was getting ready to close up for the afternoon. We found the perfect quartzite counter in their massive showroom. So perfect in fact I designed my entire kitchen around it. Mike put us in touch with Kyle. From then on I promptly emailed measurements and drawings, waivers and anything else they required for the job. I went in and paid in full in cash. After multiple unreturned calls and having to postpone due to illness in their office we finally scheduled for them to come measure for the template. The next day I received an email from the owner Margaret. She was cancelling our job and mailing me a check. Her reason being she felt things had gotten combative with their office. All I had done was asked for better communication as I had a lot of workers scheduled based on the counter installation. She didn't contact me directly to resolve any issues. No we are 5 weeks out with no counter and no answer. To say we are disappointed, angry and confused is an understatement. I will be filing a formal complaint and you can be sure I won't be referring anybody read more

Granite and Marble Works - Sadly looking for a replacement - General Contractors Near Me - Wilton, New York

I usually write reviews about restaurants, but I make an exception for businesses that treat me the way I expect to be treated. Great service and a friendly interface are dreadfully lacking at so many companies these days. This is the reason that I have singled out Granite & Marble Works in Gansevoort, NY. They are definitely on top of the customer engagement pyramid. Renovating a kitchen is a difficult and stressful job. Selecting appliances, cabinets, countertops, flooring and a good contractor is not easy, by any means. So many products, so many companies, understanding how to compare prices for what you are receiving can be difficult and quite tricky. If you have ever taken on this monster project, you know exactly what I mean. Granite & Marble Works is an oasis amongst all of the pressure, stress and "must be right" details. They are extremely welcoming, friendly and helpful. Their staff makes the job easy. There is no pressure or rush. The entire process was made as simple as possible. As soon as we were led back to the massive room where you select your stone tablet, I knew that we were dealing with the right people. The hardest part of the process was making a selection from amongst the multitude of options. Our sales rep felt more like a friendly neighbor than a salesperson. Christine Phelan, explained the simple five-step process and made everything very easy for us. One less thing to stress about. If you are lucky enough to deal with Christine, be sure to give her a big hug from Linda & Gerry. (She smells really nice also.) read more

Margaret was very rude and unprofessional and does not return your call for weeks. BEWARE, do not recommend this company

Horrible customer service. Good install but don't plan on any help after that. We had G&M install a beautiful granite countertop in 2019. Their selection of materials was amazing and the install crew was very professional. Within 4 months we noticed that the clear seal in a 1"x1" area had peeled away down to the rough granite. We called G&M and they said they would get someone out there as soon as they could, but with the height of Covid they were not doing any in home repair work. Understandable. We remained patient and finally about 8 months ago they got a technician out to our home to clean and reseal the area. The repair failed within 2 months. We called them back and they said they would talk to the technician and have him contact us to make it right. I called this morning and talked to Mike Roohan. He said he would look into it and get back to me. He got back to me an hour later and surprisingly said in no uncertain terms would they bother to make good on our installed countertop, because they were too busy to ever do so. I asked him, "NEVER??" He said that they would not be able to help us. Ever. Period. I asked him if this is how their customer service was, and he got angry and told me that he would put me on their "NEVER CALL BACK" list. I didn't know reputable companies had their own blacklist! He then hung up on me. Fortunately, being a contractor, I know of a couple of GOOD AND REPUTABLE companies that should be able help me out. I will also NOT be calling G&M for the next kitchen, the next 3 bathrooms and any other projects I have in the future and will NOT be recommending or referring any prospective customers to the G&M company. Thanks Mike for letting me know your true colors. read more

Two really great experiences with them back to back. First I had a small piece of a special granite cut as a gift and they finished it earlier than expected in time for Father's Day. The second was a piece for only our mudroom counter so our order wasn't the biggest they work with however we were treated like our order was at the only one that mattered. Mudroom counter installed right on schedule and looks great. Super friendly staff and very professional. The only drawback I could see is that they don't accept credit cards which necessitated a trip to their store with each order to deliver a check. Two thumbs way up from a pretty exacting customer - great experience! read more

A month ago we stopped in at Granite and Marble on the recommendation of a friend. One of the owners Mike graciously let us in, even though he was getting ready to close up for the afternoon. We found the perfect quartzite counter in their massive showroom. So perfect in fact I designed my entire kitchen around it. Mike put us in touch with Kyle. From then on I promptly emailed measurements and drawings, waivers and anything else they required for the job. I went in and paid in full in cash. After multiple unreturned calls and having to postpone due to illness in their office we finally scheduled for them to come measure for the template. The next day I received an email from the owner Margaret. She was cancelling our job and mailing me a check. Her reason being she felt things had gotten combative with their office. All I had done was asked for better communication as I had a lot of workers scheduled based on the counter installation. She didn't contact me directly to resolve any issues. No we are 5 weeks out with no counter and no answer. To say we are disappointed, angry and confused is an understatement. I will be filing a formal complaint and you can be sure I won't be referring anybody. read more

So - I purchased countertops in 2014 from Margaret. This year - in another unit - I wanted to update with new appliances, hardware and a new faucet. My old faucet was a three hole and the new one was just one. Well - an old house in Saratoga ALWAYS has surprises. The old granite holes were all drilled different sizes. I called Margaret in a panic as I needed the old holes widened and brought to the same size for the faucet to fit. She couldn't have been any more helpful and very promptly got me an appointment. I will be updating the kitchen in a few years time - but for the time being - I can now stick to my original plan because of Margaret's help. When I do update, the only place I would even consider getting my countertops from is Granite and Marble Works. Thanks, Margaret for being professional, prompt and more than anything - super helpful. read more

I purchased Kitchen Counters for about $12000. After about 6 years they faded and looked worn. I called Granite and Marble works to ask what could done. They sent an individual who stated that it would take two guys a full day to strip and refinish them. When they finished, the counters had blotches, swirls and scratches that were not there prior to the service. When I called they said it was due to my cleaning products. We hadn't even cleaned it yet. And our cleaning products would not have caused scratches and swirls consistent with their grinding pads. Let alone the spots they never even bothered to touched. One of the gentlemen that did the work said it needed to be done again, but when the owner got involved he pointed the blame on us to avoid the cost of coming back and doing it right. Go else where. They do not stand behind their work. read more

This company maintains a fabulous, extensive warehouse which is a great place to view stone options. However, I made the horrible mistake of buying from them and having them install my high end quartzite. They took what we felt to be absolutely no pride in their measurements and installation. Stone for both the island and the countertops was poorly cut. The island quartzite was prepared and installed (unnecessarily) in a manner where the dramatic color flow was mismatched. The countertop stone was delivered totally fractured through. Installers were told, as they walked in with the countertop showing the break right through from front to back, top to bottom, that we refused the delivery as defective--it broke on route. Despite that, they installed both the fractured countertop and the mismatched island stone when our back was turned. The owners refused to come out to evaluate the situation or offer to fix it with new stone, despite clear photos of the problems. Furthermore, they would not remove the defective items, and demanded payment in full. We had to take them to small claims court. Never would I recommend this operation due to what we experienced as a total lack of professionalism. read more

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If I could give zero stars I would. I called ahead to set an appointment the day before that I went in for a consultation to look at granite. When I showed up at the appointed time, the owner told me that he didn't have time for me. I asked for 10 minutes to look at stone and discuss pricing. I explained that I am building a house, but he was not interested in helping me even though I'm in need of about 150 square feet of granite. Total jerk who was unprofessional, unwelcoming and oddly confrontational. Stay away. read more

We ordered and fully paid for our 55 sq ft of countertops. Two weeks later they were supposed to send the person to do a template. Before they would schedule the visit, they suddenly needed an extensive waiver signed for the marble and the faucet nomenclature. Fair enough, but why inform us after the sale and payment? I also asked them to put in writing the promises they had made regarding the installation since those were verbal only. They refused. [In addition, they had previously lied about how the cutout piece for the sink was done for no apparent reason.] Then their true attitudes came into play. They said he would be scheduled in a couple of days but instead I got a call that they would rather not do business with someone questioning them and unhappy with their whole methodology and employees. I was stunned. I had just asked them to put their promises in writing. Fair enough. If they didn't want our business that was fine. But after a month they still have not returned our calls or released the credit card payment. I am so glad they saw our request to put their promises in writing as a deal breaker. Dishonest people prefer not to do that. We found a much more professional company with better selection, price and ethics as a result. We definitely are happy we dodged the bullet of continuing to do business with them. read more

I had two experiences, one really good one through a large contractor when we did countertops for two bathrooms and everything went as planned. Then 6 months later I returned personally to do an outdoor grill with granite countertop. As part of the project they agreed to drill a hole through a rock we had for a fountain on the patio. Here I had a bad experience where I couldn't get them to return my call. Finally I stopped in personally and was told "to you this project is probably a big deal but to us you are one in 1200 people". If you have something that doesn't require communication or any special requests you are probably fine, in fact I really liked their sales staff, they were friendly and knowledgable, but when I called with questions, and needed some personalized attention because my project involved some custom work that they did not usually do (but agreed to) I got the run around (Their creativity in finding ways not to talk to me was impressive), and the further I went up the chain the more arrogant they got. In my opinion this is a company whose size works against you if you aren't a huge contractor client and you need help. p.s. I see another review by another Ballston Spa "Michael". Just to be clear we are two different people, but my experience in talking with the top brass at the company completely aligns with his impression. read more

My husband and I wanted to replace and change the dimensions of our kitchen island. We shopped around and most places did not even return a call when I had some questions. We walked into Granite & Marble Works and were greeted warmly and explained the warehouse and let us look around. They came in periodically to see if we had any questions. Explained the differences in granite and quartzite and what would work well as an island. After picking what we wanted, they were there in a couple of days to measure.....and again, took the time to explain how the changes in the size would be and what we needed to do. Told us 2-3 weeks and they were right on. 2 weeks and they were there for the install. Installers were great...gave good advice and it looks beautiful. Our daughter had them install her countertops 5 years ago and they still look new. Thank you to Granite & Marble works and we will use you again. read more

turns out they do respond and timely. we've had the granite now almost 3 years and they came out (at no additional charge) to address some minor chipping (that occurs to all granite) and an issue (that I'm not really sure was theirs to resolve) related to the dishwasher, so definitely glad we bought from Granite & Marble works read more