I would not do business with anyone else! This is the second time I have used Chattanooga Granite…read moreand Marble for two separate houses. Both times the quality of work I have received has been excellent! They are always pleasant. In fact, they rushed to meet my deadline. They sincerely wanted to make me happy. Service has long been a lost art in our society and when it is discovered in a company, loyalty is the result. I am loyal to Chattanooga Granite and Marble. I am constantly telling others to use them. Another reason, and I might say a very important one, that I use them is the uniqueness of their stone. You might be able to find average stone in the home improvement stores, but you cannot find the beauty and the uniqueness of a stone offered by Chattanooga Granite and Marble. You can bring your own template and lay it on the stone and see what your project will look like! Try to do that at the everyday home stores. One of the projects we used them for was HUGE counter height island that seats seven. After installation I saw that it was perfect and for a perfectionist like me that's saying a lot. I had brought them a sink I had picked up at an auction, and they observed a scratch on it. They called me! I went and looked and decided not to use it. Most places would just install it and never say a word. They care. I am not a relative, a friend or a connection in anyway. I am a customer, and a very pleased one. Scott and Carol Whitney

Beautiful variety by Chattanooga Granite & Marble. I highly recommend them to help transform your…read morespace into your dreams

House Of Granite did an excellent job from start to finish on our project. Our client selected…read morebeautiful materials from the showroom floor. Paulo gave great suggestions on what materials would look good together and how to make the most of the Design. The pricing was reasonable, the service was excellent, the attention to detail was spot on, and the team could not have been friendlier. Our client is over the moon with the way it turned out. I definitely will return for future projects.

I couldn't be happier with choosing House of Granite to purchase our beautiful quartz countertop…read more From the first time of meeting Brandon until the installation, everything was done with excellence. Great communication throughout the process. They certainly treat you like family and make sure that you're happy with everything. Installation was professional, precise, and done quickly. I highly recommend House of Granite. You will not be disappointed! 5 star service company!

UPDATE: I received a call from a lady who was very nice. She set up a home appointment. I told her…read morewhat I was looking for and she said she would bring plenty of samples. I have heard nothing but good things about their work. They have been in business quite a few years

Mr. Matthews and his wife were very helpful and did a great job on our solid surface countertops…read more They were easy to work with and very responsive to any concerns or problems we had during our kitchen remodel.

The staff have been AMAZING! We had the hardest time finding just the finish we needed for our…read morekitchen. They had what we needed. As with all renovation projects there are hiccups from our own planning and design, but these guys were great! I can't speak for the contractors they recommend for installation. We used our own. If you use your own contractor, the cabinets will need to be assembled, they arrive at your door broken down for easy shipment, much like buying from Ikea Pricing was very reasonable, especially compared to Lowe's

They sent me cabinets that were not made correctly and then told me it was up to me to pay to fix…read morethem even though I sent them pictures that clearly showed the error. And the cabinets were/are under warranty. They also sold me shelves that were rounded. Square shelves were delivered. I was told that they realized after selling them to me that they did not make rounded ones in the style I ordered so they substituted the round ones. They did not let me know of the substitution and would not let me return them for another option. They sold me three 2x4s for just shy of $1200 that were never used in the project. Would not let me return them. Told me it was my fault for not reviewing the documents with enough care and I had signed off on the project as is. I am a retired school teacher not a cabinet maker. There is more but this seems like enough to make my point. Terrible experience. I took my concerns all the way to the CEO and didn't get anywhere. All he did was send me a stock picture of some cabinets that didn't even look like mine to say it would work out.

The Rocky Tops crew did a good install job considering the un level floor on which my cabinets sat…read more There were some small un calculated areas that should have been seen before installation. Two things: NEVER let anyone cut granite in your house without the device made to connect to the saw the collects the massive amount of white dust! As the result of not using the right equipment and not sealing my kitchen off it took me three weeks to clean all I could see on surfaces then hire someone to get to fabric,baseboards, blinds, shades and windows. Warning two. Tell your install crew not to put any cans, brushes or rags on your furniture. One of the installers left a rag soaked in a caustic material on my antique ponderosa pine table, causing it to cloud into the wood. The table top had to be completely refinished. My Rocky Tops agreed to pay for that but since the job in April, keeps telling me the "woman who writes the checks" hasn't. I paid for the refinishing in hope that the woman who writes checks would come across the payment due to the customer subjected to carelessness causing damage. These were nice people to deal with and they accommodated me by finding a granite that matched my budget. They just need to be more aware of what they are doing while in someone's home and stand behind their word Now, no one wants to return my call

I had a granite countertop installed and, unfortunately, the experience ended on a disappointing…read morenote. The initial installation could not be completed because the sink was cutout incorrectly. To their credit, customer service was great, and they corrected the issue. After the countertops were installed, I noticed the sealant was uneven, and they again responded promptly and sent someone out to fix it. I genuinely appreciated how both of those issues were handled. However, my experience took a much more concerning turn afterward. I discovered that one of my security cameras had been moved and was no longer facing my door. Footage from another camera also appeared to show a teenager tapping on my garage door window, seemingly to check whether it was secured. I sent the videos to my sales associate, who said she would pass them along to management. After having to follow up myself, the response I received was that they weren't sure why the camera had been moved because there was no reason to move it, and that the individuals involved had been spoken to. I understand that mistakes can happen, and I appreciated the customer service I received with the countertop issues. However, when something happens on your property that raises security concerns, I believe it deserves more than a delayed response relayed through a sales associate. In my opinion, a phone call directly from the manager, acknowledging what happened and offering a sincere apology, would have been appropriate. The quality of customer service during the initial problems gave me confidence in the company, which made the lack of direct communication and accountability afterward especially disappointing. The countertop issues were corrected, but the way the security concerns were handled left a lasting negative impression. Good customer service is not just about fixing installation mistakes; it is also about how a company responds when something more serious happens.

When the vanity we ordered arrived at the store, it was not designed by the manufacturer exactly…read morelike we expected. The team was able to make modifications in their wood shop to meet our expectations. Great job A1!!

From the owner: Design Quotes - Measurement Appointments - Install - In Store Pick-Up - Contractor Pricingread more