1. AmeriStone

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Hixson, TN

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AmeriStone

5.0 (2 reviews)
Closed • 7:00 am - 2:00 pm

Services - AmeriStone

Countertop installation

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5 years ago

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Rocky Tops Custom Countertops

Rocky Tops Custom Countertops

(20 reviews)

The Rocky Tops crew did a good install job considering the un level floor on which my cabinets sat…read more There were some small un calculated areas that should have been seen before installation. Two things: NEVER let anyone cut granite in your house without the device made to connect to the saw the collects the massive amount of white dust! As the result of not using the right equipment and not sealing my kitchen off it took me three weeks to clean all I could see on surfaces then hire someone to get to fabric,baseboards, blinds, shades and windows. Warning two. Tell your install crew not to put any cans, brushes or rags on your furniture. One of the installers left a rag soaked in a caustic material on my antique ponderosa pine table, causing it to cloud into the wood. The table top had to be completely refinished. My Rocky Tops agreed to pay for that but since the job in April, keeps telling me the "woman who writes the checks" hasn't. I paid for the refinishing in hope that the woman who writes checks would come across the payment due to the customer subjected to carelessness causing damage. These were nice people to deal with and they accommodated me by finding a granite that matched my budget. They just need to be more aware of what they are doing while in someone's home and stand behind their word Now, no one wants to return my call

Purchased Calacatta Palermo Quartz countertops and full backsplash only because Marco had reassured…read moreme that if there was any issues that Rocky Tops Custom Countertops would fix the issue. That the work would be top quilty and professional. When the countertops were installed the caulking was not done correctly and some areas not done at all. I called Chris the installation manager about the issue but he refused to return my call. I had to take time off from work to go to Rocky Tops Custom Countertops about the issue. Even then I was not able to speak to Chris or any manager about the issue. When they came back to install the backsplash they brought the wrong backsplash to my house. Then when they did bring the right backsplash it was not what I had approved. It was missing an outlet cutout that I had called out on the slabsmith. I was reassured by Nayeli that the outlet was not missing and would be cutout. Now I'm stuck with a slab that I didn't approve. Went back to Rocky Tops Custom Countertops and asked to speak to a manager. Again I was denied the opportunity to speak to a manger about it. The missing outlet that the installer had to cut out because they didn't do it at the warehouse b Poor quality and not professional.

AmeriStone - countertopinstall - Updated October 2026

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