Wildly inconsistent. Sometimes they pick up the yard wast cart to empty it, sometimes they pass it by but get the yard waste from neighbors' yards. Calling the office is a major hassle because they can't simply get a truck to come back. read more

I've been a customer with Granger for probably 30 years now. I signed up for auto pay at their request. Everything was fine until the card on file I used had apparently expired at the beginning of the year. No one notified me. I finally received an email stating that I owed them money, and upon calling immediately to pay my bill today was told that they are going to charge me a $10 late fee. I asked that they waive the late fee since I've never missed a payment and had received no notice that they needed an updated card on file. $10 won't make or break me, but it's the principle. They obviously don't care about their customers. read more

I don't relate to the poor reviews for Granger. We get trash pick-up near Lakeview, and their service has been EXCELLENT ! They have never missed picking up our trash. The people who answer the phone are always friendly and professional. They have often picked up extra items, outside our trash cart. I highly recommend this company! read more

I've used Granger at our lake house and now at our new house, easy to work with and if you call and talk to them they are very professional.

Needed to cancel service and as soon as I said that the lady hung up on me, called back and was told there is a $60 can pick up fee!!! When I get to my new residence will use a better service. read more

The coordination/customer service of Granger is poor. After not getting our trash picked up for well over a month I literally had to chase down the garbage truck to get a straight answer from the company (not a great brand image). In their acquisition of our trash hauling service our account was inactived and we tried paying with their online portal (which collected payment) but it still didn't reinstate our account. From Granger we received no letter, no call, nor could their can removal team resolve the issue. Even after sorting this out with customer "service" they still refused to take our trash for another week (now almost two months of no service). For it being a local company I'd hoped they'd at least be flexible/have empowered employees, but no. read more

Absolutely the worst service ever. They miss pick ups more often than they make the. The cs reps are rude and could care less about customer issues. Do not recommend them! read more

WORST SERVICE EVER I would give no stars if it were possible. Had great service from Alchins, then they were bought out by Granger. Horrible customer service. My recycle was not picked up for 3 MONTHS. Emails are not answered. Phones calls are not returned. Bye bye Granger, and I will be sure to tell everyone at the next homeowners association meeting about your service. read more

Today i had this arrogant, aggressive truck driver named Brian. I seen him out front open the lid to our recycling bin and im like okay he's just checking, even though i didn't see him check anyone else's bins. He then put a guideline paper on our bin so i walked out and started to ask him why he couldn't take it, he ignored me and drove away. I check the yellow paper and he has the boxes trash and styrofoam crossed off. I look in my bin and i don't see either of the sort. Then i call the company and i talk to the person working because i'm genuinely confused on why he didn't take my bin, and she hangs up on me. This company has continued to be unhelpful. The recycling truck only comes once a month it feels like for our house. And there was no probable cause on why he couldn't take our bin. This company is unprofessional. read more

I would recommend Granger to anyone who would like great waste pick up at a price that beats the competition. We do everything via the internet: payments, communication, and Granger contacts us with the altered schedule for holidays. I have had a couple of times that I was taking things to the caddy by the road when the truck has arrived and the guys are so nice and polite, they even waited for me and helped me with what I was carrying. Granger has been our waste container service for 12 years. So far, we wouldn't change a thing! read more

I will echo the majority here in reporting that Granger Waste Services is a garbage company (both figuritively and literally). In my case, they promised me a refund check of $59.29 months ago, and are holding my money hostage, refusing to mail me the check despite repeated promises to do so. It's bad enough these bumbling clowns stopped offering trash bag service in my county, but now they're refusing to honor their OWN refund policies for customers who mail in unused bag tags, like I did TWO MONTHS AGO. For shame Granger! read more

We had another company where the service had gone down hill quickly to the point they missed pickups more than made the pickup on time. We searched for other companies and found out the town nearest to us uses Granger. After talking to several people in the town we decided they would be the company to us. We have not been disappointed. Since we started with them they have failed to pick up on time only once, but we received a communication explaining that all trucks were not sent out due to the weather that day (about 10 inches of snow). The trash was picked up the following day and since then each pickup has occurred on the scheduled date without a problem. Almost all pickups occur at the same time of day as well, making it easier to time putting the trash out so animals don't get into the trash. We are very happy with them and are glad we ditched the other company (who is still trying to charge us despite service being cancelled for months). read more

They didn't pick up my trash 3 times on days they were suppose to due to "glitches" and "mistakes" . They then refused to pick it up that day/ following day and stated days 3-4 days out was the earliest they could. This left overflowing garbage / flies everywhere . The girl who answered the phone at times was often sarcastic / rude . The guy was much nicer but still didn't solve the problem of "mistakes" in their system. I utilized this service in Grand Rapids ! If picking between them and another, I'd go with another. read more

When I ordered their service I asked up front if they offered refunds for anyone who only wanted temporary service, they assured me they did. So I ordered service and let them know when I was moving. I moved before the billing quarter was up, so they were supposed to prorate my refund and send it out to me. I have emailed them twice and been lied to twice by them telling me they would send the refund and then that they refunded to my bank account. I moved in April and am STILL WAITING for my refund from this less than honest company. read more

Timely trash pick-up. Courteous personnel on the phone. Our bills are auto-deducted from credit card (or bank, I forget now). But, basically, no hassle. read more

Today they were supposed to pick up our recycling. They were on a day delay, understandable due to the cold weather earlier this week. They usually come between Noon and 2pm on Fridays. So I got up and started sorting my recycling at 8:45. I heard a truck coming so I went out to my driveway to wave them down. They shot past my house so fast they had to be speeding. No one on the east side of Skyline Dr had their recycling out, but two houses on the west side did. They came back up the street and ignored at least three customers on the east side who had put theirs out in the meantime, including mine. I was hoping they had a clue what customer service is, and waited until 6 pm to post this. I guess my recycling will have to go out with the rest of the trash on Tuesday morning. Not happy!!!! read more

I recently had the misfortune of having Granger lose my payment internally. The payment was electronically sent via MSUFCU, who bent over backwards to try and help me resolve the issue. Granger personnel were rude, told me it was MY problem to resolve the issue, and didn't have the courtesy to return my phone calls once I gave them the information they needed to track the payment internally. After receiving a stop service notice and calling the CS manager the payment magically appeared. We own an office building and have a stellar payment history with Granger. At home we don't have the luxury of a competing waste hauler but at the office they clamor for our business. You can bet it no longer will go to Granger. Hey Granger, treat your CUSTOMERS with the courtesy you preach about on the back of your garbage trucks!! read more

Watch their holiday schedule. You could have overflowing trash. Almost our entire neighborhood didn't put trash out on Mlk day thinking that Granger would not pick up. Their website was confusing to maneuver. read more

They take my trash, I pay them. Everybody is happy. Great pricing for additional items that don't fit in the bin and bulk items.

This company is the worst! I've lost count at how many times they have missed picking up our trash. Not once have they fixed their mistake. Call them and they give you BS answers like the dumpster should be 3 inches from the side of the road, 24 inches is to far (driveway is approximately 50ft long & I would not expect them to pick it up if we forget to wheel it out). The snow plow truck will knock it over if it's too close to the road. Not sure if the men emptying our dumpster are lazy or perhaps the whole company is. read more

I hope and pray I do not have the same experience as Ellen W. Carson City recently went to Granger. The entire city so there is no competition for service. Thru miscommunication I did not sign up timly, my fault. I called and after a rough start, "got on the list" and paid for 3 mo effective Aug. The CS woman, at first, was quite snappy with me until I acceped blame for not reading the Carson City Gazette to find out how to "get on the list". Last night I realized that when I paid by phone with the CS woman that she said effective Aug. Today is July 30 and is normal pick up day!! I left a message on the only number I could find asking that the appropriate people be contacted to ensure my refuse was picked up this morning. I left my name, address, and phone number emploring them to please be sure it was picked up especially in this heat. As I stated in the begining of this post, I hope and pray they took my message seriously and care about CS. I will let you know what happens. **Good news. No one returned my call but the truck pulled up and stopped just past my house. The driver appeared to be calling someone. After about 5 minutes, they backed up and he was on the phone again. After a few more minutes, the backed up a little more and picked up my refuse. That tells me that the driver must have recognized that he used to pick up my refuse and because I was not on "the list" he called to get permission and it took a little while for someone to get back with him and give him permission. Which tells me the driver was alert and recognized something was not right. I appreciate him checking it out. I also appreciate who ever recognized that the pick up was only 2 days before August and using common sense, allowed it to be picked up. Turned out well. read more