Useless vets, that haven't got a clue what they are doing. 3 times I went as my dog was very poorly…read moreand each time they booked him in for a nail clipping or booked the wrong dog in, were also very cold and just didnt seem to care. Charged £70 for some pills, then when we found somewhere to get medication alot cheaper they want to charge us £24 for a prescription. 100% avoid, just out for your money.

Ever since we moved to Darlington we have been taking our pets to Stanhope Park Veterinary. They…read moreare flexible with bookings and even thought the vets is quite small and really only has two or three examining rooms, you don't end up waiting long. They have never done by us bad yet. Also this is where one of my dogs was put to sleep and all the staff were sympathetic and helpful. If your looking for a vets in Darlington to take your pet to I would recommend this one.

Superb service, advice and friendly staff. Would fully recommend to anyone.read more

Our dog and our 3 cats are all registered with this fantastic veterinary surgery. Even though we've…read moremoved around the region, we still keep them here as the benefits far outweigh the travelling. Both the Surgeons and Nurses are wonderful and even our little scared-y cat relaxes whenever she's around them. They offer brilliant advise both over the phone and in person, are never late for appointments and are open late so you don't necessarily have to take time off work to visit. The surgery is clean and hygenic so there's no worry of infection being caused by the surroundings. The prices are about standard of vets that I have visited and we have not been charged for follow-up appointments following our cats being neutered earlier in the year.

Women need to be very careful when attending the Sedgefield practice alone! I had to take my Mams…read moredog here while dog sitting as I couldn't get an appointment at her usual vet. When I arrived I fully explained her medical history and usual successful treatment which the vet quickly dismissed and ignored. He administered additional treatment without consulting me first. When I rang my mam to pay over the phone she asked why additional treatment had been required. At this point the vet became very hostile and aggressive on the phone and refused to speak to my mam anymore. After payment his behaviour towards me escalated he started shouting that he wouldn't have his skills questioned by anyone, I calmly explained this wasn't the case and he started shouting louder while gesturing and lunging towards me. At this point I left quickly as I feared for my own safety. After both myself and my mam made a formal complaint to clifton lodge about his behaviour l have not received an apology or any sort of response and my mam got a letter from them stating we should have informed them if cost was an issue which we had both already stated was not the issue, they also said 'sorry if you felt the vet was rude'. So once again clifton lodge the issue was not cost and your vet was not rude he was aggressive and I genuinely believe that he could be dangerous. Women should never feel that they are not safe to go somewhere alone and I would advise if any Women have to attend your practice they take someone with them if they are unable to go elsewhere. All this because someone simply asked about the treatment that been given to THIER dog! I can't imagine what he could potentially do to a woman who had actually 'questioned his skills'.

Came back to west way vets from another vet. I'd been with westway vets prior for 11 years and…read morecouldn't fault them.Had a new vet today.She was fantastic.Very thorough.She couldn't do enough for my dog Borris. A*****

This is a really good vets that is good because it is within walking distance to we can just walk…read moreour dog down to get his vaccinations or check ups and what not. being within walking distance means that our doggie doesnt get travel sick on the way which is a bonus. the staff are always super friendly and make the animals feel calm and relaxed. they also offer very good advice if you have a problem with a pet that doesnt need treatment. for example they gave us good tips on how to deal with our dog during the firework season. great vets and very trustworthy.

we has been to another vet in the area with our poorly cat who did not seem to be responding too…read morewell, we then took him to Wittrick Vets. We thought our cat was going to die he was thin, weak, not eating or going to the toilet, within two weeks he was much better and now a year later he is as fit as ever. Very good vet, very good prices too. Very nice people. Would recommend to anyone.

This is the vet we use after transferring from another vet…read more The staff are very friendly and will take the time to talk to you and explain options. They spend time thoroughly examining the animals and talking to them and calming them. The vet always explain to my young children what they are doing and why. A great vets with great care.

My pet had been under the 'care' of Wilsons at Bishop Auckland for over a year and had been…read morehospitalised at the establishment twice in that time. In March 22 after tests, their medical intervention and 2 nights in their 'hospital' I was told that he possibly had Triaditus, but that this was not a definite diagnosis. Between March 2022 and April 2023 the same symptoms occurred in him a few times when we attended their clinic again but he didn't have to be hospitalised. Then in April 2023 his symptoms became much more severe. He appeared in a lot of pain as he wasn't moving, was very lethargic, sick, and generally not himself. This time I got a diagnosis for him of Pancreatitus. He was put on a drip  again and stayed with Wilsons vet, Bishop Auckland overnight. I took him home the next day, he was given 5 days worth of Painkillers. By this point I'd spent nearly £3000. After the 5 days of painkillers were finished his symptoms slowly returned. He was lethargic, sick, appeared in pain, wouldnt eat or drink and was unsteady on his feet. It was very upsetting and distressing for me to see him so unwell and awful for him to be in so much discomfort. On Sunday 23rd April I rang Wilsons vet, Bishop Auckland at 11.03 and explained the situation and asked for more painkillers. Reception told me that they were only open for emergencies on a weekend ( to me this was an emergency when my pet was suffering ) but she'd speak to the Vet and get her to ring me back. Nobody did, so at 14.50 hrs I rang them again. Reception apologised and said they'd been very busy with emergencies and as soon as she got a chance to speak to one of the vets she'd get one of them to ring me. At 16.16 reception rang back to apologise and say that there was still no one available as they'd been very busy, and as the vets who are in don't know my pets case, would it be alright if the vet who dealt with him rang me the next day. ( I.e. Monday ) By now it was over 5 hours since I had first rang for help and had still not received any. I was extremely upset and at my wits end to see my pet in distress and not be able to get help for him. This was an ongoing case but my pet had no continuity of care from Wilsons. I had a simple request for Painkillers. I obviously can't rely on a Vet practice if I can't contact them and get the necessary care required for my pet especially when they advertise being open for 24 hours a day, 7 days a week. Finally at 17.15 hours a Vet rang me back but by this time I had sourced some of the same painkillers elsewhere. One of the reasons I was attracted to Wilsons Vet, Bishop Auckland is because  they advertise on their website that they are open 7 days a week and this gave me a feeling of security to know that if I needed anything on a weekend they would be there. The opening hours that are advertised on their website are very misleading. I think this needs to be changed to give a truer picture to potential clients of the services they actually offer during those hours. My pet was in unnecessary pain and distress because the practice did not attend to him when requested. They were too busy with 'emergencies' and obviously didn't have another Vet on call for situations such as this. ******************* I wrote to the practice and expressed my dissatisfaction at their service and suggested some changes to their working practices. I received an applogy including the below statements : On that day the Vets had had an unusually high level of emergencies to deal with and had not had time to look in to my pets care. They have discussed in depth with the team what happened that day and how they can improve their service in the future so this doesn't happen again. They have taken on my points and reviewed their protocols appropriately. ******************    I do hope they have put into place some new practices to ensure that this never happens again with any other pet.