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    Grand Welcome

    2.4 (295 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    The house we rented via Airbnb with Grand Welcome was not as advertised and had several health and safety issues. We reached out asking for a partial refund and were told that we violated occupancy rules which is not true. These are the issues with the home that they said were not cause for any refund - which by the way these issues have nothing to do with the occupancy of the residence. We did chose not to raise these concerns during our stay so as not to negatively affect our vacation. The following concerns were noted upon arrival and throughout our stay: Safety & Security Issues: - Front door did not lock from the inside and was difficult to lock from the outside - Back sliding door did not lock - Electrical outlet was out of code (confirmed by my husband, a licensed general contractor) and posed a serious hazard - Master bedroom door on the main level would not close without using an object to keep it shut - Powder room door did not close properly, and when forced closed, was difficult to open Cleanliness & Hygiene: - Home was not clean upon arrival; floors were sticky - Dirty linens left outside; clean linens not delivered until late at night - Limited and dirty dishes in the cabinets - Mold in washer and general inefficiency of the appliance - Black mold from water damage on the ceiling in the great room and multiple other locations including bathrooms - Carpets were stained and sticky - Closets filled with disorganized dirty random household items Functionality & Maintenance Problems: - Two bathtubs (including the downstairs master and hall bath) did not drain, causing guests to stand in water during showers - Outdoor furniture was unsafe--my sister fell through a rotted chair - Shower door in the upstairs master did not close fully - Broken toilet in powder room; light in powder room would not stay on - Mattresses were extremely old and uncomfortable - Curtains in the upstairs master repeatedly fell when closing - Several lights throughout the home did not work - No dish towels or washcloths provided - Outdoor trash cans were overflowing upon arrival - All dressers had broken or missing drawers We have provided multiple photographs to document these issues. We do not recommend using this rental company.

    Sand in glass taken from cabinet and filled with water from fridge.

    I rented 130 Pacific, unit B in Oceanside for three weeks while my home is undergoing repairs. When we arrived, I told the property manager it smelled musty and my son was starting to cough. I was told to open the windows. My son's cough got worse. On the fourth day, I went up to the top landing and when I stepped down, my foot was met with freezing cold water. That's when I saw the black on the baseboards and wall. Mold. I touched the wall and door. Both were damp. It was late. I informed property manager immediately and began to pack. I left the next next morning and checked into a hotel. Despite VRBO telling them this is a health and safety issue that requires them to fully refund me, they refuse to do so. In addition to the mold, the glasses were filled with sand that we didn't notice until after drinking. Check in information was not sent in advance. There's no garage door opener provided and no clear information on where to park. The garage has a big divider. The space between in it and a wall with a no parking sign is very small. Street is metered parking. There's not a lot of room to settle in and unpack your belongings. There's no basket to carry laundry up and down. The bathroom with the bigger shower doesn't have any room to put toiletries. It's not functional. Curtains and furniture were caked in dust and cobwebs. Do not rent from this company if wood is under the carpet, it's rotting. I'm not sure what it will take for these people to do the right thing.

    Moldy shower curtains!
    Mike K.

    Filthy condition. For what they charge per night in the peak of summer travel season, you'd think they would have housekeeping do a better job. This is at the Ko Olina Beach Villas. Beach Tower 205. A hot mess- broken dishwasher, filthy bathrooms and a hospitality staff that went dark after 24 hours post-checkin. My advice to travelers: get photos and videos of the issues early and start reporting issues as soon as you see it. This company is a nightmare to deal with and voicemails/text messages go unanswered. I'm day 3 of this vacation and I'm left resorting to posting on Yelp because they won't respond directly.

    Flies and roaches
    Trayon M.

    We stayed at the Honu Harmony vacation rental in Waikoloa, Hawaii. When we first arrived I ran straight upstairs to put our baby and toddler to bed come to find the pack n play covered in vomit all around. I quickly texted and called the customer service number all to be told that it won't get handled tonight resulting in my husband needing to drive 40 minutes to go buy one and being promised a refund back. I asked for a manager to call me back immediately because I did not find it fair we had to go out of our way to waste time and gas to buy the property something they had offered. I never received a call my entire 7 night stay there. The located had a terrible bug problem with black flea like bugs jumping from the carpet. Ants and roaches throughout the house. No high chair for a child as listed in their listing. The listing also states there are 2 parking spaces and this is a lie there is only 1 as the garage is locked and not allowed to be accessed by guests. I periodically throughout the trip reached out to see if I could speak with management about the issues and figure out the refund for the travel crib and reimbursement on gas as well. The night before we left I told them I needed the refund ASAP otherwise we were returning the item they then sent me an email to send the picture of the receipt to. I did so and did not hear back once again. Come 5am the morning we are leaving I texted the number and said I need our refund now or we are returning before our flight. Didn't hear anything until we were leaving where I stayed we are taking the item out of their possession and returning it as I didn't want to leave it there without any indication of a refund or not. They texted back saying they already refunded it, but I had no record of this. So I asked them to resend the email confirmation and we turned around and dropped it back at the rental before racing to the airport. I am beyond frustrated with the company and hope if anyone stays at their rentals they do not have to contact the company over issues at all because you will not hear back. As some who owns rentals myself I would want to know if the management company I chose was neglecting issues this much.

    Xiaohui S.

    Never! Never! Never! use Grand Welcome. avoid them in airbnb and vrbo. Booked 2 day stay(09/10 - 09/12) with them in Airbnb. And there is a wildfire started before checkin, communicate with them and Airbnb for refund. It make no sense to go there in this smoky condition with family and 3 young infants. Airbnb support tried to confirm the wildfire/smoky condition with them. They just say the wildfire is far away and smoke is ok. The screenshot time is during the stay, the smoke is ok????? hope you enjoy the smoke with your family

    Hot tub that has been apparently un used for 2 YEARS!!

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    Thank you, Martine!

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    Thank you so much, Barbara!

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    Thank you for the kind words, Victor!

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    Beautiful home with everything you could want to enjoy your stay. I highly recommend and we would stay again for sure.

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    I would never hire this agent because this agent is not up-to-date on the law…read more I unfortunately had this agent as a mentor, and some of them she told me we're not correct true or legal. I will say she is very kind and patient, however she likes to do things her way and if you don't do it that way nothing gets accomplished and that makes working with her very difficult. Because of her, and her in flexibility I actually had to leave a company, I had to start over again and it cost me a great deal of money, and I don't think Kathy respected or understood my time at all that she wasted with not listening to what I needed instead of trying to push what she thought I needed. Kathy doesn't listen, because if Kathy listened I would still be working at that brokerage, and I would've completed my mentor ship under her but Cathy doesn't listen to you and I had to go after two months of that, so I would never ever recommend her to sell a home to anyone after that experience of wasting my time and kind of ruining my career in this area by making me start all over again like I just have money coming out of my ears to do that. You do not need a brokers license to run a team Kathy, that and other things regarding the laws of California I think that you told me that were incorrect and I don't think you should actually be mentoring anyone, I don't really care with What the company thought, you refuse to listen basically to what I needed and the entire thing failed because of that so how in conscious that I recommend you to anyone to sell their house? I couldn't and I never will. Thank you for wasting two months of my life and my career, I felt like I couldn't run a team at that Brokeridge because of the false information that you provided when in fact I can run a team without a brokers license because it's not actually required, and the thing with you not being able to meet the mentees in public or in person it's not a law or mandate either is something that you made up.

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