I had a fantastic experience with Ave Las Colinas...I relocated from LA and was staying in hotels…read moreinitially. I looked at a number of places in the area and this was imo the best, small enough to not feel overwhelming, friendly and close to amenities! Special shout out to Graham...he was there to show me the property on the tour, checked me in when I moved in and always available to help ...with a great positive attitude always...thank you Graham! I would recommend Ave to any family, friends or colleagues coming to the area...

I was disappointed with my stay -- the apartment was clean and had a big closet, but it was very…read morenoisy (close to the roads and you can hear the neighbors), and there was no convertible bed in the main room. Plus, you are far away from Las Colinas Center without a car. Maintenance was poorly managed too: they closed the pool during the hottest weekend in March to fix a light, leaving it empty and dirty for three days. The general atmosphere was nice with weekly events, but overall, the experience didn't meet my expectations.

This place absolutely sucks. The homeowners fees are through the roof while The maintenance and…read moreupkeep is 3rd world level awful. For example, the water is shut off multiple times a week and hot water is off and on; they have some ancient boiler system that doesn't seem to work. Also, the place is literally rotting to death. What is the homeowners fee going to if everything is so poor? My guess is that the people running this place are scamming the residents. Awful.

This place is a joke. Takes forever for cosmetic repairs ie: roof damage from hail 3 years ago…read morestill ongoing. HOA nit picks on just about everything possible and yet this place is way overdue for a paint job and it looks like it hasn't been updated since the 70"s. Rats in the walls that they refuse to address. Only benefit is it is gated.

If I could give a 0 rating, I would. My spouse and I went…read moreto lease an apartment at Woodwind Condos. The complex seemed nice and the staff was friendly. However, there was a change of management during our application process and although we were approved they would not uphold the original move in date despite a written confirmation from the leasing agent and verbal confirmation from the manager. On July 9th, we applied for an apartment and requested a move in date of Nov 1. The leasing agent (Tricia) requested that we move in October 2015 instead due to maintenance issues, and we complied. Cheryl from the complex called back July 20th stating they would no longer honor the move in date THEY requested, and instead asked if we would move in September. When we pointed out the variances in dates, she asked to call us back. In the next conversation she said she spoke to her management and they could only hold the apartment for 1 week (not Oct as agreed NOR Sept as was offered) and tried to push us towards leasing other apartments well over the original price we were quoted. We instead requested our full deposit back as we were eligible for it due to a clause on the application which states the apartments have 7 days to provide approval. I just wanted to provide this info for anyone looking at this complex.

Worst apartments I have ever lived in they send you water bill with a due date but will charge u…read morelate fees if you pay it on the due date. The staff is unprofessional,rude and just out right vindictive mean people. Don't bother calling the corporate office because the apartment manager and the person over the property at corporate are sisters so they will always side with each other. They done fix anything dogs roam the property and leave crap everywhere. Multiple cars have been broken into on the propwrty and they have done nothing outsiders are constantly in the pool without pool passes. They market it as a gated community yet the gate hasn't worked in 4 years if not longer and the min u give them and hint of discontent or try and point out he absurdity of things they try and evict you. Save yourself the money and trouble and find a better place to live

I just want to take a moment not only commend you and your staff during these trying times but also…read moreexpress my sincere gratitude for all of your assistance and swiftness with a recent move in. This week, I had a situation where I needed to find an apartment for my mom within a three day time frame and Via was the first place I thought of for her. Donovan was so extremely helpful, professional and answered all emails/calls in such a timely manner that not only was she sent all necessary documents via email and the resident portal, she was able to get her lease signed and keys within two days! Even with the office having current restrictions, it was such a smooth process which really helped during a stressful time. A virtual tour and apartment map was also provided, which was also much appreciated and helpful so that she didn't blindly lease an apartment and was able to see that it was the perfect fit for her. I have been a resident at Via Las Colinas for three years, and this just experience solidified my confidence that this is such a great place to live! Thank you again for everything you did to make this such a smooth and positive experience! She loves her apartment and it has left a lasting impression for both my mom and myself.

My wife and I lived here for about 3.5 years and overall had a good experience during our stay. The…read moremaintenance team was great (they were quick to respond and easy to work with). The office staff was friendly, the location was a big plus, and the pricing felt fair for the area. Honestly, didn't have too much negative things to say throughout our time. That said, things took a very frustrating turn not too long after I moved out when we were emailed and charged $411 to replace the stovetop. That caught us completely off guard. The both of us were actually were extra careful throughout, especially since we saw reviews mentioning similar charges prior to us moving in. Yet, we believed the two of us would be extremely diligent and be able to avoid the bill. However, we still ended up with the bill, which was disappointing. We enjoyed our time here and really wanted to give them 5 stars, but the move-out experience definitely left a bit of a sour note. There are plenty of good options nearby when you're looking for your future home, so it's worth reading reviews to pick a spot that you won't regret. Good luck on the search!

Great community, lake side location, and awesome amenities…read more Front office staff is approachable, helpful, and timely. Danial and Jesus with maintenance are very fast. Averaging 2 hours total time from the opening of a service request to completion.

This place is managed by an incompetent, unsympathetic and un-empathetic Manager, Vanessa Boston…read more I had a problem with my car which was towed (in part due to my fault, not totally), but the response and handling of my issue was terrible. Not surprisingly that their corporate office would hire this type of "talent", when their own home office is totally unresponsive. I wrote a letter to Lisa Clark, President Apartment Operations and Chandler Wonderley CEO, which was never acknowledged or answered despite the claims on their website of "customer satisfaction is the bedrock of any succesful business.......we handle every resident interaction with unrivaled care and attention". Disappointing to say the least and a great job in false advertising from their corporate office.

Alan Shaffer is the top condo expert in the Dallas area! With his superior knowledge you can…read moreguarantee the best purchasing experience for any buyer!

Alan was terrific. Incredibly helpful and made my first-time home buying process super…read moresmooth...wouldn't have been able to do it without him. Highly recommend!

We lived there for a few years and we moved out because we bought a house. We enjoyed our time…read morethere! It was perfect for our job locations, it was nice to be around all the food, and the walks we got to take by the water were such great memories! There's a lot to do in the area so we will definitely miss that! The staff was nice and accommodating, they always called you back when they could. Of course every location can't be perfect, but we don't have any major complaints. We'd recommend!

***THIS PLACE IS A COMPLETE DUMP! Carpet in the hallways looks like 300 dogs and cats shat and…read morepissed all over them. Elevator has been broken roughly 20-23 days this year, so you have to climb the stairs with whatever you are carrying. Walls are super thin, so you can hear neighbor's dogs barking and running around above you. My A/C has been broken the majority of the year and it seems they keep doing Micky Mouse patchwork instead of fixing the root issue, which may be a staff member. They refused to give me a rebate, basically telling me to suck it up. I'm going to contact a real-estate atty and see what recourse I may have. I only stay in this place 2-3 days a month and it's a nightmare. I feel sorry for those who must endure this place for a full year. I wouldn't wish this place on my worst enemy. The only good thing about this place is they do email you back promptly when you have a question.

I never saw the manager's face in two years, but I did have more than 65 water service visits since…read moreit's located on a mountain. The repairs could never be fixed. They don't answer calls at the office. I'm writing my testimony just to let you know that first the employees hug you and then they take your money one way or another. They made my life impossible when I left, just because I wanted everything new when I didn't receive it new. I have emails showing it wasn't ready when I moved in, and even so, they wanted me to turn it in as new for $200 in repairs, which they sent to my credit. I always paid faithfully. Everything is about collecting money from people to fix other apartments with my money. And I speak with evidence--when they see this email, I LOVE speaking with proof. I work in this business, and I would never be like those women. You tell if I left it with bad conditions. Nunca en dos anos le vi la cara al manager. mas de 65 veces si hiba el servicio de agua ya que queda en una montana. Las reparaciones nunca podian reparar. no contestan las llamadas en la oficina. escribo mis testimonio solo para dejarte saber que primero te abrazan las empleadas y luego te sacan el dinero de alguna manera o otra. Me hicieron la vida imposble al irme. solo porque queria todo nuevo cuando yo no lo recibi nuevo. tengo correos donde no estaba listo cuando me pase y aun asi querian que lo entragara nuevo por 200 de reparaciones me lo mandaron a mi credito. cuando pagaba fiel siempre. todo es por coletar dinero de las personas par arrelar otrs apartamentos con mi dinero. Y hablo con evicencia cuando ellas vean este correo AMO hablar con pruebas.Trabajo en este negocio y jamas seria como esas mujeres.

Maintenance staff so bad it put my life in danger. Avoid at…read moreall costs. MAINTENANCE Their maintenance staff is dangerously incompetent, and I'm not exaggerating. My heat unit was pumping some kind of chemical-smelling gas into my apartment in large quantity. I specifically told the maintenance staff NOT to turn on the heat or, if they had to, to open all the doors and windows. Instead, they turned the heat on and LEFT IT ON for 6 hours while my wife & I were out of the house. The apartment was so toxic when we got home that being inside just long enough to turn off the heat and open the windows (took about 90 seconds) made us light-headed and gave us headaches. The maintenance staff are ALWAYS like this. With everything. Do not rent here if you value your life & health. Also, 90% of the time, they don't tell you that something has been fixed, what was wrong with it, or why it went wrong. You just get a notification saying that the work order has been marked as "complete" (which they sometimes do before the problem has even been fixed). It also took them 4 months to replace a broken window blind. A/C & HEAT My A/C or heat has also been out roughly every 3 months because their machines are old and falling apart, but they refuse to update them. It's better for their bottom line if they just let your unit stop working for a few days every 3 months. GATES At least one of the gates is broken 75% of the time. The speedbumps they've just installed at the gates are insanely high. Can't go over 3mph without shaking your car to pieces. Have fun entering and exiting the complex a few times a day at the speed of a snail. It's utterly mysterious why they even decided to have gates in the first place -- now it's backfired since they're always broken and the felt the need to install a mountainous set of DOUBLE speedbumps to protect the gates. LAUNDRY ROOMS There was the smell of a dead racoon permeating their laundry building for 8 months before anything was done about it because they never do any maintenance on those rooms. Before the dead racoon in the rafters, there was biohazardous, slimy, smelly water standing in one of the machines for about a year that it took me half a dozen trips to the front office to get them to do anything about. If half of the machines are operational at any given time, you've gotten lucky. POOLS The pools are closed half the time they're supposed to be open. There's no notification when they close or when they reopen, you just have to guess. Good luck. WATER FEATURES The "stream" behind my apartment is stagnant and breeds mosquitos. It also smells funny on hot days. They installed a janky white PVC pipe randomly sticking out of the ground pouring water into the "stream" to try to fix this, I presume. It did not work. Because it's just a random PVC pipe sticking out of the ground, it just looks like they're draining sewage into the "stream". Extremely unattractive. DECKING If you have a 3rd or 4th floor deck in the back of your apartment, be ready for the heads of nails to be sticking up about an inch everywhere. Do not go on your deck without shoes -- you will get a hole punched in your foot. The nails have been painted over (without getting fixed) so they're especially hard to see & avoid. BOTTOM LINE Absolutely do not rent from here. Nearly everything is terrible, broken, janky, or unreliable.

Living at Creekwood Apartments on Pioneer Road in Irving, TX, has been an absolute nightmare. I…read morelived there for three years, and the experience was completely unsatisfactory. For starters, there was hardly ever any hot water. Multiple complaints to management went unresolved, leaving me to deal with cold showers most of the time. The dishwasher in my unit never worked--not once in three years! Despite submitting maintenance requests, nothing was ever fixed. It's clear that management has no interest in addressing basic maintenance issues or providing a decent living experience for their tenants. On top of that, the property feels completely unsafe. Packages were frequently stolen, cars were broken into, and I even heard of motorcycles being stolen right off the property. The lack of security is alarming. If you're considering moving here, I strongly urge you to think twice. Between the lack of basic utilities, unresponsive management, and the constant feeling of insecurity, this place is not worth it. Save yourself the headache and look elsewhere. Do yourself a huge favor and move to Las Colinas u will forever thank me. Entire different world on that side of town.

I reported my air conditioner not working and Jose was here first thing to fix it. You saved me…read more You are always so welcoming and friendly. You fixed it in a flash. I'm so thankful for you.