I came in for a flat tire repair and they not only fixed that, but they got rid of the squeaking in…read moremy other wheel, tightened my brakes, and oiled the chain and it has ridden SIGNIFICANTLY more smoothly for free. I did not ask for the other things but they did that all free of charge. Additionally, they told me they were backed up and it will take 5 days, and I got a call back the next day saying they were done. Extremely timely and hard working folks there. 11/10 excellent service in fixing up my electric bike. Would highly recommend. They truly care about their craft and their customers and have been telling anyone to go here. Honest pricing for honest work. Could not be happier with the service I received

Very helpful with my flat tire and getting what I needed to…read morefix it. Will definitely go there again.

I walked in with 2 bikes that needed help getting back on the road. Knowing nothing about bikes, I…read moretried to explain what was happening and hoped I made sense. Mason took both bikes to the back and had them both fixed within 15 minutes. While I knew they didn't need major work, I expected to leave the bikes with them until they could find time to look at them. Both bikes needed the cable tension tightened and air in the tires. While being a minor fix, Mason took care of me just like I was one of their biggest customers. We aren't the most avid bikers but GRBC has earned our business going forward.

These guys are the best! Friendly and courteous. They'll take good care of you…read more They've serviced my bikes for years, and I have nothing but great things to say about them. Great experience purchasing my Cannondale Trail SE 4 this past year as well.

Amazing shop! We stopped in for a tire repair (for a friend) and as we waited I was casually…read moreshopping for my first bike. We spoke with Ryan and Paul - we were immediately impressed with their service and kindness. Ryan showed me a few different bikes and let me test-drive them. I left with my dream used bike at an insanely awesome price. All-around perfect experience! Thanks to the Switchback team!!

Absolutely fantastic experience!…read more I hadn't even heard of Switchback before until a coworker recommended it to me, and they've already made a return customer out of me. My usual bike shop was quoting 6 weeks out for a tuneup, but Switchback was able to get to me in 3 weeks, and boasted a 24-hour turnaround once they had the bike. Sure enough, I dropped my bike off on Wednesday afternoon and got a text on Thursday afternoon saying that my bike was ready. Everyone in the shop was friendly and professional, and I felt like the price was very fair for the service provided. I felt listened to when I was describing the issues with my bike, and I'm happy to report that every single concern I had been resolved by the time I picked it back up. To top it all off, I took a test ride when I got home, and I don't think I've had a ride that smooth since I first bought the bike. The gear shifts were buttery smooth, there was no squeaking or rattling from the chain, and my brakes were firm and responsive. Needless to say, I've found a new usual bike shop. Thanks, Switchback!

Central District Cyclery is a full service bike shop that offers repairs, tune ups, and equipment…read more They offer bikes from Kona & Ibis. ⁣ Did you know that Central District Cyclery has a podcast?! They have discussions about all things mountain bike related in West Michigan.

Where else can you get your vehicle fixed for only $20 or $30? Okay, yes, a bike is a little bit…read moredifferent, true, but it still feels amazing to bring my bike in with some brake issue or hopelessly flat tire and then - voila! magic! - have it fixed on the cheap! Central District does such a nice job! And such genuinely happy people too! They used to be located downtown on Monroe Center which was (not gonna lie) way more convenient for me. However, now they have a nice private parking lot / yard, which is a bonus when your bike is not rideable! Their repair services are generally same-day or next-day, but with a long enough wait gap that I wouldn't want to stick around or grab something to eat while waiting. They also sell new bikes and biking products, including snazzy helmets like my lime green skater helmet! I also recommend replying to their "rate us" email (comes as part of your receipt if you pay with a card), as it got me a non-expiring coupon for future visits!

These people were so kind even though I didn't purchase my trike from them. Found out they will…read morebuild a Catrike for you if you ask. My new favorite bike (trike) shop.

Keith ,Rob and owner Aaron one of best people if u wanna get bike recommend you get one u from here…read moreu won't regret it

Awesome bike shop! If you need anything Specialized this is where you'll find it! Including fit,…read morepossibly the most important!!

Great customer service. Had a problem with my bike a year after I had purchased it. The service…read moredepartment went the extra mile to get it fixed.

We really love our Pedego electric bikes (got two of them) - we've got a new lease on life being…read moreable to get that extra push on our rides around town. The bikes are intuitively very easy to use and give a very smooth ride. We also had a great experience during the research and purchasing process. After having visited a few other stores where no one could help us or understood their products, it was a relief to find this store. The owner, Tom, takes great pride in his great customer service - took us out in the parking lot to try out a few different bikes, and what helped us make the decision is the warranty, and being able to have a brick and mortar to bring the bikes in for service as needed. They are not the cheapest out there, but we feel the investment was well worth it, and plan on using these bikes for many, many years.

From the owner: Pedego Grand Rapids is a locally-owned store where you'll be treated like family. We are the…read moreregion's foremost electric bike experts offering sales, rentals, accessories, and service. Pedego® stands for premium quality and local service. There is no substitute for a brick and mortar store in your community. Here's what we do for you: (1) Help you find the perfect electric bike for your needs, (2) Deliver your Pedego(s) ready to ride with no hassles, (3) Stand behind the product with parts & service in the future, and (4) Go above and beyond to make sure you're delighted. Stop by and try a Pedego for free. Once you ride a Pedego, everything else is just an e-bike. Hello, fun...

Oh yea! West Michigan Bike & Fitness is a great store! I was there after work one evening. I was…read moreoffered assistance with just the right amount of time to wander on my own. Brandon encouraged my questions and curiosity. The store has a nice cross section of bikes and great gear. I'll keep you posted on my next visit but I was impressed!

Awful customer service. I ordered a bike online and…read morereceived an email confirmation, instructions to wait 24 hours and a charge to my credit card. I never heard anything more. I called twice, drove to the store, and wrote an email. No response other than to wait. No apology, no explanation, no service.

I had been looking for bikes for a really long time, and a friend suggested me to take a look at…read moreAlger Bikes because it seemed to have a really great reputation. I gotta say, they definitely live up to their reputation! I am a beginner bike rider, so I didn't know much about bikes in general. The person who helped me, Josh, was awesome. He was very helpful, kind, and patient helping me figure out which bike to try out. I was most worried about sizing, but he walked me through the process and helped me find a height that was good for me. After I finished my purchase, he walked through some things with me to keep in mind as a new bike owner. He even helped me put my bike into my car! The other workers were so kind there and had a wonderful sense of humor. It did seem like a great group of people working there. They have many options for bikes, and are also listed on their website. They have their own parking lot, but there is another parking lot behind their building where you can ride a bike around to test it out. All in all, the workers really know their stuff and were so nice. They have a cute dog there too that roams around the place! I'd definitely recommend this place if you are a beginner bike rider and nervous about making a purchase. But obviously, if you are an extremely experienced bike rider, this is also the place for you.

These guys do business online as Gap30Cycles…read more (EDIT: Gap30Cycles co-brands itself online as Alger Cycles, not the other way around.) I ordered a key part for a bike I'm building from them using eBay's function to find a nearby seller, assuming they could expeditiously get a part from Grand Rapids to Chicago. After 3-4 days of complete inaction on their part (took my payment but never shipped the item) I messaged them to see what was going on and whether we could get things moving, and their only response was "do you want to cancel?" By then they had delayed too much for me to order the part on time from somewhere that WOULD have shipped promptly so I decided to take my chances, but asked them if they could please ship using a faster method. This was completely ignored. I would have GLADLY paid for upgraded shipping. It's now 8 days after my order, I was not able to get my bike built before the weekend to ride today, the part has been sitting in a bargain basement shipper's warehouse stalled for 4 days, and I still don't have a polite answer from this shop. They use a non-trackable shipping method like FedEx "SmartPost" or something similar, guaranteed to result in frustration and disappointment as you watch your shipment sit stalled in a warehouse for a week. I ordered parts for this build from ALL OVER THE COUNTRY, some of them with short lead times, and watched all the stuff flow in from the far corners of the US, within two days is some case, but it's my friends 170 miles away who can't seem to get it together. Worthless shipping method, unconcerned seller, no customer service, and unable to get an item a 2.5 hr drive over to me (normal USPS time in transit: 1 day) in less than a week and a half. Either these guys are a drop shipper front, selling inventory they don't actually have in stock, or they just don't care about their customers. UPDATE: it's 15 days after my order, and now USPS has just lost the package. Wonderful. Another week has gone by, and no New Bike Day. The status is "held at the post office at customer request," which is a lie. I don't even know how to do that, and we have a mailroom that accepts packages for us 24/7. I wonder if this seller didn't like my eBay feedback and "helpfully" did that for me. UPDATE: it's now been 3 weeks and these guys have failed to respond to repeated emails with anything but tracking information I can look up myself, and have not been willing to send a replacement or help with USPS. I just went ahead and ordered the part from a different vendor. Apparently the people at Alger don't care about their customers even a tiny little bit. The absolute worst eBay transaction I've had in over 10 years. I've paid for a part twice, and the second one I paid for is now slated to arrive four weeks after I placed my initial order with Alger.

Brant was kind enough to repair my derailer on my E-bike last fall. He was very honest and said…read morenormally wouldnt as he is not certified or trained for E-bikes. But, did so because he didnt have to go near any e-components. He was very friendly, flexible, and fairly priced. Hes a good guy, please give him as much business as he can handle.

From the owner: We specialize in friendly customer service and do bicycle repairs, custom bicycle builds and…read moreoverhauls of bicycles. All makes models accepted. Family owned and operated.