I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

First visit today! Nice staff. Dr. Windsor very good and thorough throughout my entire visit. The…read moreyoung lady helping me with the eye frames was very helpful! Thank you for all you do! I look forward my return visits for many years to come!

They were friendly and had a good selection. They pointed out what was covered under my vision plan.read more

Not too busy, testing using the latest technology. Nice…read morebuilding and office complex. Great small town asset.

Friendly service as soon as you walk in the door. The doctors are knowledgeable and they have up to…read moredate technology! Great variety of glasses to choose from!

Friendly staff in a new location…read more Dr. Moleski merged his practice and left the location he had been in for 24 years. I feel like I get thorough and expert care when I come here. Would recommend them to others.

Doctors are great, but the admin and operations leave much to be desired. I've been a patient for…read moreyears with my family, and every time one of us comes in (recently within weeks of one another) there is a huge issue finding our great VSP insurance info (seriously -- we have a great vision plan). I called ahead to prevent any trouble when my son went by himself--yet, he left without a prescription for his new glasses and they had turned him away not able to find insurance info. I had called ahead THAT DAY. Now I'm am trying to obtain a copy of said Rx so he can get glasses elsewhere. It's been a week since Person A said she put it in the mail. Today Person B said the Rx can't be sent yet because it's not signed by the doctor... it's time to move on, unfortunately.

Dr. David Goran is as professional, knowledgable, and friendly as anyone that we have every met. Dr…read moreGoran and his staff thoroughly tested my wife and I, and after fifty years of both of us wearing glasses we underwent corrective surgery and were freed from having to wear said glasses. We still need reading glasses but those are a far cry from the $500+ spectacles that we used to buy. Dr Goran's follow-up is just as thorough and as professional. What a chance at changing your look and your life contact the good Dr. and his staff. You will be pleasantly surprised.

Great experience -friendly staff, smooth visit, and very professional. Would definitely recommend.read more

When handing over more than $500 cash towards glasses I was asked IF I wanted a receipt! With that…read moremuch cash on the table a receipt should have been immediate and there should never have been a question about it! Then, we paid more AFTER our "good insurance" covered the majority of the bill...we never paid that much for glasses in Kentwood. It also took a long time for our glasses to come in. I called them about the glasses before they called me. Then they called AND texted a reminder for an appointment we must have set up before leaving the office. I cancelled the appointment last week but still received 2 phone calls and text messages on Memorial Day. The phone calls wine me up! I will never go back.

They have great doctors. Extremely knowledgable and helpful. Highly rated on other websites as…read moreindividual doctors. I highly recommend going to them. They work with most insurance companies too.

I have been going to Paragon Ophthalmology for a number of years. I have always been very happy…read morewith the treatment I have received from them. I recently had cataract surgery on both eyes (the Covid-19 pandemic was beginning to spread). Everything was closing, including the surgery center in Portage. I was the last patient for more than 2 months. That meant my second eye surgery was cancelled. However, I was able to contact them if I needed to and get answers to any questions during that time. Dr. Joseph Doe had done my husband's cataract surgery and he has been very happy with the results. When the surgery center reopened, I was contacted immediately for my second cataract surgery. I am now on my third day after surgery. I have been back to be checked to make sure everything is healing properly. I am THRILLED with my 20/20 vision! Only inexpensive reading glasses required! Dr. Joseph Doe is friendly, kind, and reassuring as is everyone in that office! I'm 79 years old. I have NEVER SEEN BETTER IN MY LIFE! I highly recommend these folks.

I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

Doctors are the best, wonderful, can do painless eye injections. But when it comes to attempting to…read morepay the bill, it is a nightmare. If the doctors were not so good I would leave this practice. Who would imagine paying a bill would be difficult? Paying online was supposed to work but it did not. When calling, first you get an artificial assistant that frankly I first thought was a real person who did not know how to listen, but no, it was AI. Eventually I got a real person who said I would be called back by a biller. Never happened. I called at least 3 times. I don't drive but I may have to get a ride and go there in person to pay my bill. I am so frustrated.

I went to SVS Vision for a routine eye exam. Imagine my surprise when they found cataracts. They…read moresent me to Restoration Eye. So glad that they did. Fro the beginning of treatment until my last visit I received excellent care. I was first treated for dry eye and then had another type of presurgery treatment in both eyes. I had Lasik surgery years ago so I opted to get what was probably the best option for me was the LAL lenses! Both Dr Trevor who did the surgery and Dr Felicia who did the final adjustments and lockin were great. They explained everything and were kind and caring. I was told that I might need reading glassesbut I reading is not a problem. My huusband will need cataract surgery in the future and he plans on seeing restortion Eye.

To be honest, I don't even know where to begin on this one. 1 star is far too generous. However,…read morethe front receptionist, Emily is fantastic and was of the nicest medical receptionists I've encountered so I'm excusing her from this review. I was referred here after a routine visit at a SVS vision as a possible glaucoma suspect. My doctor wasn't concerned due to my young age and zero family history of this but wanted to do his due diligence which I appreciate. Upon looking into this office I saw that it was brand new and thought it kind of strange on SVS's end to refer me to a very brand new practice yet but alas. The day of the appointment, Emily, the receptionist, ran all the testing on me. In the middle of one of the tests, Dr. Trevor Smith came in to "assist" Emily and not once did he introduce himself or say anything to me. The testing of my eyes took all of 15 minutes if that. I was then taken to another room and waited for the doctor. He came in the room and this is where it all went downhill. I don't expect doctors to be overly warm and fuzzy by any means but I do expect at least an ounce of acceptable bedside manner which this man had absolutely ZERO. He was aloof, smug and cold for the entirety of it. He said some vague things about my eyes, gave me a nonverbal diagnosis (I had to prompt him to even tell me what he was trying to say, to which he nodded his head yes in response to my question. At this point I'm clearly upset (who wouldn't be?) I sat there crying while this man stared at me like I was an alien. No sympathy, no understanding, nothing. Just pushes me off to the front desk receptionist who I'm positive heard the entire exchange because the door was left open the entire time (so unprofessional). Who doesn't close the door when discussing patient health information? If there had been ANYBODY sitting in that waiting room, (now I see why there wasn't!) they would've heard all of it. The entire exchange felt surreal due to how rushed and wildly uncomfortable it was from beginning to end to be honest. When I left that day, I was disturbed, extremely upset and honestly a little traumatized after the entire experience. I've never left a doctors office feeling so confused and skeptical and my skepticism is ultimately what saved me in the end. ALWAYS get a second and third opinion if something doesn't feel right. After taking some time to process and discussing it with family and friends I realized how many red flags were raised throughout that appointment and that my gut instinct did not feel right about the swift diagnosis without a FULL panel of thorough testing. And let me tell you, THANK GOD I trusted my feelings and advocated for myself before returning to that doctor or doing any of the "treatments" he pushed on me. I decided to immediately pursue a doctor who was a highly esteemed specialist in glaucoma (go to a specialist, it matters) and has been treating patients for decades. Sure enough, my eyes are perfectly healthy after doing 3 and a half hours of testing (compared to 15 minutes) with an eye doctor who is not only competent but understands how to speak to patients and doesn't give vague, unspecified diagnoses without even bothering to do a FULL panel of testing. Not 15 minutes. I went on to get a THIRD AND FOURTH opinion just in case, and lo and behold, my eyes including pressures, retinal imaging etc, the whole 9 yards, are FINE. A good doctor will know what to check for and how to compare data to make a truly informed and educated diagnosis. Everyone that I told about my experience, including the different doctors I saw were absolutely BAFFLED by my experience here. Really makes me wonder if SVS vision or this "practice" makes a commission off of getting patients referred here. This place has scam written all over it. DO NOT GO HERE.

I'm not sure how they get such high ratings for children. They definitely do not know how to treat…read morechildren's fears. The reception staff acts like your presence is an inconvenience. They dilated my 6yrs eyes and then left us in a room for 40 minutes giving her enough time to work herself in a frenzy of fear. Then they got impatient with her for her anxiety attack. By the time we left she was in full panic attack. Then we get to our appt for her glasses. The day of radio silence so we thought all was well.... wrong... apparently they tried to call me multiple times. They had my phone number wrong, buy didnt even try to call dad. They then sent an email a hour before our appt as we were on the road to the appt to inform us the glasses weren't in. They gave such attitude when we got in like why did I give them the wrong number... I didn't... they did that to themselves. Plus they also had dads number. They also had all day to send an email and not RIGHT before the appt. Definitely will be will looking for an alternative pediatric optometrist. Do not take your children here. We ended up getting recheck at the Grandville office and they were so kind and amazed at how bad the Holland office messed up my daughter's prescription.

I just had cataract surgery for both eyes. Being immunocompromised during a pandemic I was…read moreconcerned about masking and safety procedures. I called ahead of time to ask about these and was assured that staff would mask if requested. I have been back there at least 6 times and each time, had to remind a member of the staff to mask. Once, the response was, "Oh, now I have to go find a mask!" Dr. Tomaselli even once had to be reminded. I saw numerous patients masking and I know from experience, people are shy about asking someone to mask. It seemed as if I was the only one for whom they masked. I feel that if you are treating someone who is masking or at any rate, getting within inches of someone's face, it might be a good practice for all staff to mask. During my cataract procedure, a nurse named Mary Beth had a mask hanging off her nose, not attached in the back, so her mouth was virtually not covered the entire time. In the surgical center. Aside from the masking, there is the issue of impersonal treatment. Not once was I asked about myself or did the doctor spend more than five minutes with me. However, the wait was always at least an hour overall to get in and out of the offices. Not thrilled with the service whatsoever. Staff seemed overworked and unfriendly. The only conversation I heard was complaining about scheduling. I was very surprised that there was no online interaction with the office - for appointments, instructions or anything. Like any other medical facility in 2023! Nothing. I was given papers while sedated to explain procedures and had to call numerous times to make sure appointments were in the correct facility. Overall, not a very professional or satisfactory experience.