They don't care about their employees at all. They would rather have you throwing up on the job…read morethan staying home to actually get better. They say they are a family but talk behind your back. High turnaround rate-I wonder why. Stay away and do not work here.

This was my first visit. I felt bad coming in with one of the receptionists having an issue with…read moreher computer system and being on the phone with a technician. I think the billing person was then trying to handle check outs and now additionally check ins, so there was a small line and delay but not too bad of a wait. During my appointment I was completely thrown off that I was getting my pupils dilated and without question or advance notice. The day before I got a call about the location and if I knew how to find the place, but no notification that I would be getting my pupils dilated, that I should bring contacts or prescription glasses, or sunglasses. Additionally the appointment ended up being an hour and a half which it has never taken that long. I had only anticipated an hour so I had a conference call that I had to get on so I had to put an earbud in while listening to Dr. Bast give me his assessment. He was very descriptive and helpful, confirming my already known inability to get lasik and crushing my hope of ever having my eyes ever be 20/20. The staff is very nice otherwise.

Quiet, calm environment, professional staff. I have been…read morecustomer here forever and have always been satisfied with service and products. Just starting out with Dr. Kresnak this year, he is very knowledgeable and thorough . Previously Dr. Davis and Dr. Sokol were my doctors and all of them provided great care.

I've had lenses replaced a few times at Grand Rapids Eye Care. One of those occasions, I again…read moreexplained how I wear them which effects how high up the lense the invisiline (bifocal) is placed. They came back from the lab wrong, left lense. Took them back and re-explained the issue. Did an exam which showed I was correct. Lenses sent back and corrected. This past July I dropped off frames to get new lenses. Explained again and was told I was overdue for an exam. I stated this prescription was working perfectly and was not necessary. He looked up my cover​age in VSP, said "You've got good insurance and your exams are free." Turned down the exam. Not necessary. Prescription fine. Paid my deductible. Next morning, he calls me dayong the insurance company turned it do​wn without an exam and wanted yo schedule an exam. I turned it down and told I'd be in to p/u my frames and refund. I immediately called VSP who stated they received yhe request that's pending and did not/would not tell them that. I returned and picked up my frames and refunded copy. If I was told it was their policy, I can respect that. He lied blaming VSP to get the "FREE" exam out of my insurance company on top of the $600 sum lenses. I will mot do business with a dishonest retailer. The exam every two years is a recommendation not a requirement per VSP.​​​ ​​​ I will give someone else the "FREE" exam who doesn't lie to me to get it cause VSP will pay it. And we wonder why healthcare costs are up?

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

I had an amazing experience at Lifetime Eyecare. Dr Smith is so kind and thorough. He addressed all…read moremy issues and made sure everything was checked and accounted for. My glasses came in quickly and the tech was very helpful. I did end up not liking the glasses I chose for a couple of reasons and when I came back, they let me exchange for a pair better suited for me. I am very happy with my new glasses. I highly recommend Lifetime Eyecare.

Very disappointed with their service and treatment of a long time patient. It had been a few years…read moresince her exam due to aging and illness. I was the driver for this elderly woman, who is also in a wheelchair. In addition, I recently had shoulder surgery so operating with one arm, the other in a large sling. We arrived 9 minutes late, for an early morning appt, there were no other people in the waiting room, not even one. She simply said Doctor can't fit you in today he's very busy. You are 10 minutes late. At first I thought she was joking, due to that fact that we were the only ones in the waiting room. But she said no, you must reschedule. Absolutely ZERO compassion for this woman or what it takes to get to her to appointments. I apologized for being late, and asked if she could please try to fit her in. No. We will not be going back to this office and I would NOT recommend them.

Absolute worst place. Verna at the front desk is crazy rude. She is easily overwhelmed. Given her…read morejob duties she probably shouldn't be working there. Deb the "office manager" laughed at me over the phone while I was trying to understand the cost break down of my visit. Finally worked out my costs and reduced it to what is should have been given their lack of disclosure at the time of service. This place does not value your time. I was brought back to the room and waited then brought back to the waiting room again to get bumped by another patient. Finally seen then told to return another day to check my numbers again. I work full time and have other things in my life that for me to schedule another appointment is out of the question. Just get it all done at once.

I had a great experience with Dr James. He and the staff have been very helpful in helping me with…read moremy first time using contacts as well as getting new glasses. Highly recommend!

The service is the reason that I come here... everyone is so friendly and incredibly helpful... I…read moreonly see one of the doctors in the practice, but the support staff makes me feel like that I'm a regular... just moved my file from another local firm and am very pleased with my change

I had an excellent experience with my first time at Cutlerville Eye Care!…read more Upon walking into the business I was welcomed warmly and helped right away. After completing the paperwork I was walked back to start my appointment, almost immediately. This is always a great perk to not have to sit and wait for who knows how long due to someone being behind schedule. I really liked that the assistants get the process starting by asking some questions and doing a couple of the first tests. After I was done with that portion I was personally walked into the exam room and greeted by Dr. Goodfellow just a few moments after. Dr. Goodfellow did a great job at asking me questions, learning more about me and my issues. Through learning more about me, he was able to give some great advice with even better reasons to back up his professional advice. I left with a totally new prescription that fit my eyes WAY better than my previous. I especially like that he wasn't afraid to give me a weaker prescription than my current one - this to me feels like he isn't trying to make my eyes worse and keep me coming back for new prescriptions and really just trying to create the best solution for me on the spot. My latest perscription is perfect and I am greatly satisfied. Thank you!

The staff here are always willing to go that extra mile to take care of your eye health and be of…read moreassistance. The doctors are top notch and very knowledgeable as well.

Great care. Thorough exams. I have been a patient there for over 15 years. Simply very good, top…read moreto bottom .

Comprehensive Eye Care Felicia A. Slate, O.D…read more 2700 5 Mile Road, NE, Ste 102 Grand Rapids, MI 49525 616-361-6612 www.ComprehensiveEyeCarMI.com I've been going to eye docs for years and this is the best experience I've had. I was able to book an appointment just 5 days out. My eye exam lasted about an hour and Dr. Slate was very friendly and thorough as was the office staff. I highly recommend Dr. Slate and her staff for your next appointment.

Amazing business! The service and atmosphere was amazing! The staff is beyond friendly and I have…read morebeen going here for years and have never had a bad experience. The doctors and staff members are more than qualified and experienced. Probably one of the best doctor's offices I have ever been to. I would highly recommend. Amazing prices on eyewear as well. 5 stars for sure.

Spoke with receptionist 'Amber'; before asking my name she immediately violated HIPAA by sharing…read morethe names and birth dates of other patients. She then asked for my full social security number, when i questioned her about the need for my full social security number she confirmed it was not needed. Either remarkably badly trained, or actively committing identity theft - either way breaking HIPAA laws by sharing patient information.