They are all about making money. We were referred here by our family dentist to have a tooth…read morepulled, they don't do that with young kids at our family dentist. We waited 50 mins past our scheduled time. Once back, they did X-rays and recommended additional work. Hence, our family dentist just did X-rays and cleaning and only recommended the tooth pulled. We told them this and they basically talked bad about our family dentist. We decided to take her to a different Peds dentist closer to home, did more X-rays and recommendations was the same as our family dentist!! This place is all out for more money. Beware. The palace looks beautiful on the outside but I do not recommend.

The staff and employees are wonderful, the office is beautiful however the prices are astronomical…read morecompared to others. My 5 year old had an infected tooth and was uncomfortable. We were told it would be a month long process (2 additional appts after the consult), and with insurance would be close to 3k. I found another pediatric ortho for a second opinion before moving forward and they treated her tooth on the spot, and it was only $54.00 The other ortho had great reviews, and was just as close. I will pay whatever and do whatever I need to for my children, but almost a 2800.00 difference blows my mind, esp when my daughter was treated at the other orthodontist immediately, returned to school and was no longer in any pain. The staff and specialists were warm and wonderful, and made my daughter feel comfortable, I think she even had fun :) The prices and unecessary recommended treatments is why we won't be back.

quality of care was okay. the fact there's a dog in the office seems nice, but not cleanly... the…read morechairs are all wobbly and felt unsafe... staff does not communicate together well at all! they rescheduled me 3 times, within a 2 month span. DO NOT RECOMMEND THEM IF YOURE VISIBLY QUEER AT ALL , TO ANY DEGREE! staff gives weird looks and gave high schooler energy as soon as you turned away. the doctor guy also has an ego, i flinched in pain once and he said "you shouldnt be doing that, you need to raise your hand if youre in pain" ... my body involuntarily shook in a moment of pure pain, because he was drilling and i could feel everything.... it's common for people with EDS to need more anesthesia than "normal" and he made me feel like i was lying about my pain!!!

We were originally very happy with this office in Grand Rapids, my child has had more than one…read moreappointment at this location for treatment, and when calling to schedule an appointment, they've apparently dropped my child as a patient due to him no longer her being 8 years old. We were told at previous appointments that he was now an established patient at this office, and that we could come back to this office for further care, but that's apparently not the case anymore; leaving my child with no dentist or care. This office knew my child would need braces in the very near future, and that was why we went with this location, and now they're leaving him out with no care; even after becoming an established patient.

We started taking my son here when he was 2. From my first phone call to book our initial…read moreappointment to the last interaction we had at my son's 3rd appointment - I am always impressed. The whole team is welcoming and friendly! When you walk into the lobby, you can tell that they have pulled out all the stops to make this place a kid's fantasy. Lot's of toys, fun things to interact with, lots of fun decor and a theme that changes! You can tell that they want the kids to feel at ease and comfortable there. The have always been straightforward about my son's care. He had a rough first couple visits because of his nerves, so they made sure they could do as much as they were able to with not stressing him out too much or pushing him too much. The third time they suggested that he go back alone, and it worked SO much better than if I were to go back there with him. They made him comfortable and were able to do a complete cleaning and xrays. I would definitely recommend them to anyone looking for a topnotch pediatric dentist.

I was an patient for a very long time. I am now 17 years old and I have been left traumatized from…read morethis dentist. They held me down and belittled me. They even pulled teeth after I said that I was not numb. If you don't want your kids to be verbally and physically abused by a dentist, I would recommend not going here.

Straightforward, patient and helpful. I haven't been to the dentist in 7+ years, and this team has…read morebeen very helpful with getting some cavities filled in a non judgmental way. Was very worried about that. Thank you!

I was a long standing patient with this office at a previous location and the current one. I had a…read moregreat hygienist, but one visit, a toxic receptionist and office manager were emotionally abusive to me. Bystanders acted like everything was normal. it was so sick, and strifeful. Their poison brought out the worst in me. Maybe that staff are not even there now, but when you mistreat a longstanding patient that has always shown up w good energy, and demonstrates a willingness to cooperate and act on professional advice, it's easy not to miss down-low, low-life CFD sucker trash. The change of venue worked in my favor bc I am now with an office where I feel valued, respected and treated w warmth. I'm thankful I can contribute to the well-being of this new environment.

Took our boys here for their very first dentist appointment. Informed the staff both on intake…read moreforms and verbally that both had anxiety and one with Autism. They claimed to be experienced working with kids with special needs and understood, however that was far from our experience. The front desk person struggled with our insurance information. The hygienist was annoyed whenever the boys wanted to touch her tools while she was showing them everything and kept rushing them through the introduction. One of my kids was willing to attempt X-rays and despite intense crying, the hygienist kept on trying to get more X-rays and I had to demand that she stop. When my son with Autism was up, they refused to accommodate his anxiety by allowing him to sit on our lap or even just stand, and gave no alternatives to the traditional cleaning and polishing despite his intense anxiety. He became so incredibly upset and anxious they could barely even get him to open his mouth. This also occurred with the Dentist coming in. Needless to say we tried a new location and the experience was VASTLY different, and far more accommodating and presented multiple options for the cleaning process.

The best by far. Then dentist is great, his nurse's are eve better. They are very good with the…read morechildren, they are helpful and they are very clean. I will go until my daughter ages out.

It seems like they keep changing policy and procedures to be less and less personal. Everything is…read moreelectronic with as little person to person relationship as possible now, including confirming your appointment, no waiting in the waiting room with siblings, text messages that are not friendly and demand response or they will cancel your appointment, making you show up 15 minutes early or they will cancel your appointment with no flexibility, and just overall an all business approach to their customers. I have brought my concerns to them only to be shot down and not listened to.

Very happy with the care we've gotten and the efforts to calm anxious kids!read more

I brought my kids to this office after a pretty traumatic experience at another office. Now I am…read moregrateful for that experience for bringing me here. The moment we walked in, the office looked and smelled like calm. Everyone is so welcoming and every staff member helped us navigate the transition. Getting insurance put in was a little hassle, but they were patient through every step. Despite being a premier dentist in my insurance network, their fees are more than reasonable. I don't feel anxious that there are going to be surprises every time I go in. I've never seen my kids so chill about dentist appointments. We are absolutely dog people, so their therapy dog(s) that often greet us in the waiting room for pets is a wonderful addition. My 11-year-old had such anxiety about dental visits that I couldn't tell him until the day of or he would dwell to the point of getting nothing else done leading up to it - but last visit he came out telling me it "wasn't so bad." That's quite the compliment coming from him. My 10 year old daughter saw the same hygienist/tech two times in a row. It made her feel really valued to see her wearing the pin she "gifted" her the appointment before on her name tag. Just when I think I dentist office can't have anything more to offer - they step it up. It's clear that a lot of thought and consideration went into building this office in a way that would best support it's patients. The only drawback is that I can't get an appointment for myself there! 10/5 stars, would recommend to anyone.

We love Dr. Mike and the rest of the team! We started going to the dentist before the kids were…read moreone. My oldest is now 3.5. During these early visits, they really focus on building a good relationship with the dentist versus forcing a deep clean. My daughter asks to go to the dentist all the time because of how much she likes it there. The office dog, Lulu might help with that too.

This is a great place to go for dental visits. I needed to leave my old dentist and find a new one,…read moreand they got me in really quickly for what I was used to. On two separate occasions, I have had a concern with a tooth and they got me right in, the next day. The doctor checked it out, and was very patient with helping me. My cleaning appointment went well, also, and I ended up going back for a filling appointment. It only took like 5 minutes for the filling! The staff up front is very nice, too. I would recommend this dentist to my people.

We've been patients at this office for many years, but unfortunately, we're leaving extremely…read moredisappointed. We fully understand that not every office is equipped to support kids with neurodevelopmental or behavioral health needs. But the way a situation was handled yesterday showed a serious lack of awareness and sensitivity. We hope the office reflects on how they approach care for children with additional needs. No child should be made to feel like they're a problem for struggling with something beyond their control. If you have a child with any extra needs--emotional, developmental, or otherwise--please think twice.

They are kind, knowledgeable, and are good with my kids. Despite turnover of staff, they have…read morecontinued to care for us well.

I had a terrible experience with hudsonville dental. I called to check to be sure they accepted my…read moreinsurance and was told they diid. he put me on hold took the group and ID numbers etc so I assumed he checked. We made the appointment. I was in a great deal of pain. I took off from work and went in for my appointment only to be told they didn't take my insurance and the initial evaluation and X-ray would be $329 not even dealing with the tooth's problem. I left in tears. I'm already struggling financially, experiencing extreme dental pain, now I've missed work, lost income, and then I call back once I stop crying because she said she knew some doctors that take my insurance, but she never bothers to call back even though they saw how upset I was when I left and the guy who answered the phone is probably the same guy who told me they took my insurance in the first place and is no help. HORRIBLE EXPERIENCE!! incompetent & insensitive.

When my 4 year-old daughter needed extensive dental work, we decided to go with Dr. Payne because…read morehe was the only pediatric dentist in Michigan that we could find that did acrylic (white) crowns. We had previously been seen by 2 dentist offices and were told that she needed at least 2 crowns. My daughter has an anxiety condition called Selective Mutism and due to this and the amount of work she needed done, we agreed that it would be best to have her dental work done by under anesthesia at the hospital by Dr. Payne. When her procedure was completed, Dr. Payne told us that he did not use the acrylic crowns. Instead he placed nerve blocks and fillings in those 2 teeth. We were surprised but trusted his judgment. When we returned home and looked at her teeth, there was still noticeable brown decay around the fillings in those teeth. Not being a dentist, I thought maybe this was normal for baby teeth. Several months later, we scheduled a progress exam because the decay was progressing and she was getting food caught in it that we couldn't get out. My husband took her to this appointment and was told that there were no soft spots and things looked fine. We were asked to return for annual teeth cleaning. At her annual teeth cleaning, x-rays were taken and by this time the decay was very, visually noticeable. We were told that we would have to repeat the anesthesia procedure with stainless steel crowns. We agreed, her teeth needed to get fixed, but it still nagged me that crowns were not put on originally. These procedures cost thousands of dollars. We scheduled the next hospital procedure as soon as we could. Because of our questioning of the original procedure and wanting to make sure we were clear of what was going to happen on the second procedure, as we do not want to repeat this again next year, I called Dr. Payne's office and expressed my concerns. I scheduled a consultation with Dr. Payne for the following day for a discussion. The following morning, his receptionist called me. She said that she told Dr. Payne about my concerns and it was clear to him that we did not have trust in his work and that we should seek dental care elsewhere. I was then asked if I wanted to cancel my daughter's hospital procedure. Looking back on our situation, I feel we did not receive good care at Dr. Payne's office. I do not know why the work was not done as originally planned. I had full trust in him to take care of my 2 children and to be accountable for his work. If I hadn't, I would have gone elsewhere in the past year. I have switched back to our original local pediatric dentist and am quite happy, but have regrets about letting her teeth get so bad under the care of Dr. Payne before seeking care elsewhere.