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    Payne Robert C DDS

    1.0 (1 review)

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    12 years ago

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    D.J. Edgerle, DDS, PC

    D.J. Edgerle, DDS, PC

    4.0(4 reviews)
    0.6 mi

    If a 0 star was available that is what I would rate my experience with this office. I had a…read morecleaning and x-rays in January 2016 and apparently it took them 2 years to reach out to me for an overdue balance. Once they contacted me in DECEMBER of 2017 after $200 of overage fees were accumulated, they took multiple weeks to respond back to me any time I emailed them about the situation. Stating that it was my responsibility to somehow know of this charge when neither the insurance company or the dentist office reached out to me for over 2 years. They had my phone number and email, yet they just allowed for the overage fees to accumulate before reaching out to me. Their last response to me is below -- After I expressed to them that 1. I don't have access to my metlife account as it was under my step dad and I don't have the insurance anymore 2. They have claimed that they reached out to me within the 2 years but I have yet to receive a single email or call from them. 3. They are now threatening to take me to small claims court over a $40 xray. They are completely inconsiderate, refuse to return my phone call on the matter and frankly don't deserve any business from the Grand Rapids area. --- I do hope you will understand that I can not always drop all my working responsibilities to play this game of email tag about a bill you owe. I have attached a few more pieces of information that might help you understand that we have done everything we possibly can to collect this debt, including all my efforts to date, and yet, still no payment. That is why there needs to be finance charges. Check your credit card statement or phone bill to see what vendors typically charge for a finance charge. 1) One attachment is a copy of the EOB as published on the Met Life website. It was very easy to access, and you even could still see it today. It clearly shows what was billed, what was paid and when it was processed. All within 1 week or your visit, so no time delay by Met Life. Met Life sends a copy of this to the subscriber first. 2) A second attachment is our patient ledger. As I have explained to you in earlier emails, a finance charge is automatically generated by our system whenever a statement is printed. You can see for yourself how many have been generated by our system. (Your visit was in January 2016, the first statement was sent in February. Not until April did the finance charges begin to be assessed.) I don't know why you didn't pay? 3) A third attachment is from our system's Office Journal. It tells us in specific detail about the history of interaction on your account. It shows the early stages of all this attempt to collect this debt. We have been attempting to get this debt paid for over two years now, and frankly, it is not up to me to prove it to you. Even though I don't mind doing so, this is not a question of if you owe us this money. This last page got a bit hung up in the scanner, but that information is not relevant to your statement history. If we have not received $____ (two more finance charges) by April 15, 2018 I will assume you would prefer to solve this in small claims court.

    Friendly staff, professional but casual atmosphere. Always go here for my cleanings and cavities,…read morealways leave with a whiter smile.

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    D.J. Edgerle, DDS, PC
    D.J. Edgerle, DDS, PC
    D.J. Edgerle, DDS, PC

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    Payne Robert C DDS - oralsurgeons - Updated May 2026

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