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    Gaines Pediatric Dentistry

    3.0 (2 reviews)

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    2 years ago

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    10 years ago

    I was so worried about my 3 year old getting his first filling and he did great because Dr. O and Mary Lou are awesome at what they do!

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    Pediatric Dental Specialists of West Michigan

    Pediatric Dental Specialists of West Michigan

    2.3(12 reviews)
    6.4 mi

    The staff and employees are wonderful, the office is beautiful however the prices are astronomical…read morecompared to others. My 5 year old had an infected tooth and was uncomfortable. We were told it would be a month long process (2 additional appts after the consult), and with insurance would be close to 3k. I found another pediatric ortho for a second opinion before moving forward and they treated her tooth on the spot, and it was only $54.00 The other ortho had great reviews, and was just as close. I will pay whatever and do whatever I need to for my children, but almost a 2800.00 difference blows my mind, esp when my daughter was treated at the other orthodontist immediately, returned to school and was no longer in any pain. The staff and specialists were warm and wonderful, and made my daughter feel comfortable, I think she even had fun :) The prices and unecessary recommended treatments is why we won't be back.

    I took my son here for his first dentist appointment. We had a great hygienist, but I did not like…read morethe encounter with the dentist. She sat down and instantly said my son needed a lip tie lasered. She gave me no education about it and spent maybe 2 minutes in the room with us. After this encounter, I talked to a few friends trying to find a new pediatric dentist and came to find out that they all has the EXACT same experience as we did. The dentist also told them the same thing- that their child needed a lip tie to be clipped. Our new pediatric dentist said the lip tie absolutely did not to be clipped and it was of no concern. I am so glad I went elsewhere and got a second opinion. I am not one to leave such poor reviews, but I hope this can help another parent as they search for the best possible dental care for their own child.

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    Pediatric Dental Specialists of West Michigan
    Pediatric Dental Specialists of West Michigan - Dr. Stephanie Kloostra and Dr. Katie Swanson

    Dr. Stephanie Kloostra and Dr. Katie Swanson

    Pediatric Dental Specialists of West Michigan

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    Payne Robert C DDS

    Payne Robert C DDS

    1.0(1 review)
    7.4 mi

    When my 4 year-old daughter needed extensive dental work, we decided to go with Dr. Payne because…read morehe was the only pediatric dentist in Michigan that we could find that did acrylic (white) crowns. We had previously been seen by 2 dentist offices and were told that she needed at least 2 crowns. My daughter has an anxiety condition called Selective Mutism and due to this and the amount of work she needed done, we agreed that it would be best to have her dental work done by under anesthesia at the hospital by Dr. Payne. When her procedure was completed, Dr. Payne told us that he did not use the acrylic crowns. Instead he placed nerve blocks and fillings in those 2 teeth. We were surprised but trusted his judgment. When we returned home and looked at her teeth, there was still noticeable brown decay around the fillings in those teeth. Not being a dentist, I thought maybe this was normal for baby teeth. Several months later, we scheduled a progress exam because the decay was progressing and she was getting food caught in it that we couldn't get out. My husband took her to this appointment and was told that there were no soft spots and things looked fine. We were asked to return for annual teeth cleaning. At her annual teeth cleaning, x-rays were taken and by this time the decay was very, visually noticeable. We were told that we would have to repeat the anesthesia procedure with stainless steel crowns. We agreed, her teeth needed to get fixed, but it still nagged me that crowns were not put on originally. These procedures cost thousands of dollars. We scheduled the next hospital procedure as soon as we could. Because of our questioning of the original procedure and wanting to make sure we were clear of what was going to happen on the second procedure, as we do not want to repeat this again next year, I called Dr. Payne's office and expressed my concerns. I scheduled a consultation with Dr. Payne for the following day for a discussion. The following morning, his receptionist called me. She said that she told Dr. Payne about my concerns and it was clear to him that we did not have trust in his work and that we should seek dental care elsewhere. I was then asked if I wanted to cancel my daughter's hospital procedure. Looking back on our situation, I feel we did not receive good care at Dr. Payne's office. I do not know why the work was not done as originally planned. I had full trust in him to take care of my 2 children and to be accountable for his work. If I hadn't, I would have gone elsewhere in the past year. I have switched back to our original local pediatric dentist and am quite happy, but have regrets about letting her teeth get so bad under the care of Dr. Payne before seeking care elsewhere.

    Gaines Pediatric Dentistry - pediatric_dentists - Updated May 2026

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