Dr. Cid is the best. He and Jake (and before him, Jamie) have taken care of me for 5 years and…read morecounting. Both offices are accommodating and the staff are always friendly and helpful. Despite COVID he was able to see me to replace a lost filling and to help my partner with a crown. We feel like we are in very good hands with their practice (and several friends really appreciate the bilingual staff). We recommend them to everyone who is new to GR.

Honestly the weirdest cleaning appointment I've had in my life. All told I was there well over an…read morehour. Brought back immediately and put in the chair. Some initial questions by some woman who did not introduce herself (receptionist? hygienist?) and does xrays. Then she tells me someone would be back to do the cleaning. Easily 10 minute wait after she disappears. Then the dentist came in and we discussed my bridge and replacing it in the future. He disappears and that wait was easily 20 minutes. When he finally comes back he says he was working on 2 quotes for the bridge repair (why do that during a cleaning appointment) and then proceeds to clean my teeth. I figure I'm done and some woman (no introduction) comes in and gets me to open my mouth to rattle off to another woman my teeth by number, which were missing, etc. When the woman taking off my bib says we're done, I say something like "I guess I had no cavities?" and she says oh, yeah, you did. No future appointment made to fill the cavities.

Straightforward, patient and helpful. I haven't been to the dentist in 7+ years, and this team has…read morebeen very helpful with getting some cavities filled in a non judgmental way. Was very worried about that. Thank you!

I was a long standing patient with this office at a previous location and the current one. I had a…read moregreat hygienist, but one visit, a toxic receptionist and office manager were emotionally abusive to me. Bystanders acted like everything was normal. it was so sick, and strifeful. Their poison brought out the worst in me. Maybe that staff are not even there now, but when you mistreat a longstanding patient that has always shown up w good energy, and demonstrates a willingness to cooperate and act on professional advice, it's easy not to miss down-low, low-life CFD sucker trash. The change of venue worked in my favor bc I am now with an office where I feel valued, respected and treated w warmth. I'm thankful I can contribute to the well-being of this new environment.

Dr. Brennan and his staff are extremely skilled and professional. Dr Brennan is a perfectionist…read more I have spent a long lifetime hating trips to the dentist. During yesterday's visit I realized I was relaxed and happy. Go figure. Before and after photos below.

Dr. Brennan and his dental assistants do a great job! Not only do they care for your teeth, they…read moreare very knowledgable with the most up-to-date technology for the over all health of your mouth. I would highly recommend them

Everyone at EGR Dental was kind and professional. The icing on the cake was the call I received…read moreafter the procedure from Dr. Thoreson. The week of Christmas, this personal check up was quite meaningful. Highly recommend to anyone in the area!

We love the team over at EGR Dental! My husband and I have been going here for a few years now, and…read morewe plan to stay here! We like that it's a smaller practice (only 1 dentist) because everyone gets to know you so well! You can tell the staff truly do care about their patient's and making sure their teeth stay healthy and clean! My husband has to get a lot of work done on his teeth, and the staff are always so helpful with all the insurance questions and such... I really do appreciate that! I really appreciate that they are willing to communicate via text and email, as sometimes it's hard to catch people directly on the phone. This is a great dentist's office for anyone, but especially if you live in the East Grand Rapids area! It's so centrally located, and is quite convenient for driving distance and time management purposes.

I have been going to their office for about three years now and my whole family goes to them. Our…read moreexperiences have been pretty positive and they have worked with us on taking care of all our kids dental needs. The office staff have been friendly and upfront with costs. I do think when I read other posts that you do need to understand what they tell you are estimated costs but the insurance companies might push back on what's covered and that's out of their hands. Some research like making sure they are in network or out should be done by the customer and it's freely available on most insurance company websites.

I was led to believe I just had a small copay for my visits. It wasn't until my 3rd visit that they…read moretold me my insurance was actually out of network and I was hit with a big bill! This kind of communication is unacceptable. Patients need to know what they are expected to pay up front. I tried to work with them to make it right but they didn't lower the bill at all.

Update: My thoughts from my previous review still stand…read morewith one exception. I ignored it before since we all have bad days but Dr. Stout is not too friendly (hygienists rock and other staff I've interacted with have been fine). I don't know how to describe his demeanor but I guess cold? I canceled my next appointment until I decide if I'm staying or not. I'm either going to move on or maybe see if I can switch to one of the other doctors. Previous Review: I was WOWed from the first visit before even being a patient! They do free cleanings for the community once a year but they made it a fun event and gave top-notch care despite the busyness of getting a lot of people through. The office itself is really nice too, even down to details like landscaping so you have a nice view looking out the window. Well, for when you're not tipped back in the chair but, on my last visit, the chair was giving me a light massage. How cool is that?! The way they do things might be newer but that has been a plus for me (even for something as simple as bite wings not hurting during those yearly x-rays). Just watching their Facebook page, I can tell they do a lot to keep patients involved (like encouraging kids to brush) and they've done some community plus overseas assistance. I think that's fantastic! Oh, and I never feel like they are trying to push any service/product sales down my throat. :)

I was less than impressed by this place. I actually wrote a non favorable review a month ago and…read moresee it's been taken down. I received a message asking what could be improved. As I wrote before, your staff had zero empathy during my visit and I will absolutely never go back. Your business seems to focus on getting people in and out of the door. No customer focused at all.

Great office with understanding and knowledgeable staff. I will never go elsewhere!!! Dr. Jennifer…read more& Dr. Jessica are fantastic!

Had a crown and filling today- Ahni is great at explaining everything and making me feel…read morecomfortable. My gums are a little sore now but that is to be expected. I enjoy coming to this dental office as everyone is so friendly.

I recently tried this dental office after hearing good reviews for people who haven't been to the…read moredentist in a while and/or have extreme dental trauma. The staff was really kind and understanding of my issues and offered a list of different options and suggestions. The hygienist who assisted me with xrays was extremely knowledgable and very kind. I really liked the lack of visual noise and appreciated the host of bird feeders outside the window to be able to watch. I'm looking to plan some more appointments with them, especially with the option of being put under for everything.

I am glad that we found this place. It's a all inclusive high quality dentist service in one stop…read more Dr. Drew can do a variety of treatments on the same day. I had a deep cleaning, extraction of an infected tooth, and crowns on my 2 front teeth, that meshed well with my other teeth. The staff jelled well together, to get me the best price, with my dental plan. Just a side note, it is pricy, but well worth it.