I have been coming to this office for years now and have always had a great experience. Everyone is…read morefriendly and takes the time to get to know you and be invested in your care.

I put off my dental work for 7-8 years. Not good. A cap came off and I needed a dentist so my wife…read moresaid try Smiles. Ok but dentists freak me out! Well the people were great! They explained everything in detail. From the front desk to the dentist everyone was patient and easy to talk to. I have a lot more to be done but I feel good that I found this group!

My wife and I have been patients here for several years, and we couldn't be happier with the care…read morewe've received. Dr. V is an excellent dentist with a great chairside manner, and the entire team is friendly, compassionate, professional and truly cares about their patients. My wife has special dental needs and used to have dental anxiety, but she felt comfortable from her very first visit. The office is clean, modern, and welcoming. We highly recommend this practice!

As someone who has had countless negative experiences at the dentist, I am very wary about going in…read morebut I knew my oral hygiene was important. After trying three dentists in the area and feeling unsatisfied, I decided to finally try one more time and wow am I so glad I did. Not only was the staff so considerate and welcoming, but I actually felt like I wasn't crazy for my concerns or worries. I felt like the things I was asking for to make the experience more manageable wasn't hard but several other dentists treated me like I just needed to get over my fear rather than helping me overcome it. This is the first time I left a dental office feeling confident and comfortable about scheduling my follow up appointment. My filling was also so well done and super smooth, not gritty like I've had in the past! If you want to have a better experience at the dentist, be sure to give this place a try. This team really is like no other and I am so thankful to have found them!

Recently had my first appointment here and everything was great. The lobby/waiting area is clean…read moreand welcoming, and the staff was super friendly, both on the phone prior to the appointment and at the actual appointment. The whole experience went very smooth, and although I hate going to the dentist, this really wasn't too bad. I really enjoyed my interactions with everyone from the receptionist, the dental assistant, and the dentist!

THEY SENT ME TO COLLECTIONS…read more I have insurance for disabled veterans and never received a bill with prior routine cleanings. Suddenly, I received a bill. I was told by the receptionist that North Pointe's insurance program changed and therefore, I owed money. I stated that I was never made aware of this and there are laws protecting consumers. They stated they would look into it. I was told that the bill was reduced, but they expected me to pay half. Again, I told them that I did not think this was appropriate due to the fact of never being told that I would need to pay anything due to their policy change which I should have been informed about. I pay for dental insurance to avoid having to pay for routine cleanings. Plus my husband is ill and not working so if I knew I would have to pay extra, I wouldn't have booked the cleaning here. They said that they look into it and if I didn't hear from them that I could count on the bill being forgiven. I didn't hear from them, but I did get a bill from collections. I'm livid. I thought we were working on handling this together and I thought it was handled, yet they sent it to collections. They lack accountability and compassion.

Doctor should recognize the mistakes made and update the Michigan Dental Association with the…read moremistakes missed so everyone can get on with life and this patient can get his teeth fixed so they are touching and he can eat on both sides, 4 porcelain crowns just need to be remade it's that simple but the doctor or no one else is stepping up. Dr. Sarah Palmer missed a bunch of stuff through a biased clinical exam through the Michigan Dental Association with Dr. Palmer where the doctor from Grandville Dental Health Center that did the work was present and now the patient has to live with these ongoing issues because the doctor didn't do a proper clinical exam. Dr. Sarah Palmer was bribing me with a check to sign a release form to say the doctor did nothing wrong. Who offers a check to someone before the clinical exam even took place. I was no way taking a few thousand dollar check because I wanted to know why me teeth are breaking after a $54,000 full mouth restoration of all porcelain teeth but instead the doctor took a fake exam and didn't take any bite checks or x-rays and failed to diagnose 8 teeth not touching and a backwards dental crown then gives inaccurate information to the dental society to decided my case. Because of this doctor and the two other doctors that gave a fake exam and their failure to be non-biased this patient is unable to get his teeth fixed and was left with a botched dental treatment because Dr. Sarah Palmer doesn't know how to do a thorough examination. It is a complete fraud really... Patient used the SmileMichigan find a dentist tool which is owned and operated by the Michigan Dental Association and spent over $50,000 on a full mouth restoration through one of there members which consisted of 24 all porcelain teeth and was left with 8 of the 24 not even touching. Only 1 week after this full restoration a bridge became loose a crown became loose and another permanent crown fell completely off and the dentist was never willing to fix anything so a peer review complaint was filed but the whole board is friends with Dr Larrissa Bishop the past president of the dental society and the board members just couldn't be unbiased. The SmileMichigan find a dentist tool endorsed there members and advertised that the MDA dentists are dedicated to upholding the highest standard of practice so that you and your family can receive the best oral care. The MDA advertised that they are dedicated to ensuring that Michigan residents receive the highest quality oral health care and How can the MDA allow there member to leave a patient with 8 teeth not touching after a full mouth restoration. This should be illegal and if it's not made right then people should be prosecuted. Coverup after coverup because Dr. Larissa Bishop is the past president of the West Michigan District Dental Society that decided this case and there is major conflicts of interest with at-least 10 of the board committee members and they are all friends. The Michigan Dental Association is continuing to allow there member Dr. Rebecca Vanderbaan and Dr Larissa Bishop from Grandville Dental Health Center to get away with a backwards placed dental crown tooth #3 completely backwards then made several adjustments until 8 porcelain teeth are not even touching then left him with a backward dental crown until he found out from another dentist 1 year later. The MDA isn't even following their own guidelines and bylaws and should reopen this case because it's not going away as long as this patients teeth aren't touching. The MDA needs to help this patient get 4 crowns remade so his teeth are touching it's really that simple otherwise it's completely false advertising on the Michigan Dental Associations part. The Michigan Dental Association should go back and look at the Suppressed Photo #120 which is the photo that Chris Wilson, RDA, from peer review at the dental association says was weirdly missing from there files and re-open this case so this patient can get his teeth fixed. Stop covering up for the president of the WMDDS West Michigan District Dental Society and do your job. The dental association is not upholding there members to the highest standard of practice so that you and your family can receive the best oral care as they advertise to the public.

Amazing family dentist! The staff was welcoming and caring, and the visit was smooth and…read morestress-free. We couldn't be happier with our experience!

This is a great place to go for dental visits. I needed to leave my old dentist and find a new one,…read moreand they got me in really quickly for what I was used to. On two separate occasions, I have had a concern with a tooth and they got me right in, the next day. The doctor checked it out, and was very patient with helping me. My cleaning appointment went well, also, and I ended up going back for a filling appointment. It only took like 5 minutes for the filling! The staff up front is very nice, too. I would recommend this dentist to my people.

We've been patients at this office for many years, but unfortunately, we're leaving extremely…read moredisappointed. We fully understand that not every office is equipped to support kids with neurodevelopmental or behavioral health needs. But the way a situation was handled yesterday showed a serious lack of awareness and sensitivity. We hope the office reflects on how they approach care for children with additional needs. No child should be made to feel like they're a problem for struggling with something beyond their control. If you have a child with any extra needs--emotional, developmental, or otherwise--please think twice.

I've been a patient at Heritage Hill Dental for several years now, and even after moving out of…read morestate, I still make the trip back because they're worth it. I originally started coming because it was close to my old house, but what's kept me coming back has nothing to do with convenience anymore. I've dealt with dental anxiety my whole life, and this is the first practice that's ever made me feel genuinely comfortable and even excited for appointments instead of dreading them. Every single person here, from the dentist to the front desk staff, is phenomenal. They're helpful, informative, and clearly care about their patients. If you're searching for a new dentist, stop looking. This is the only option you need to consider.

Originally came here this past winter to do an emergency fix on one of my front teeth that chipped…read morereally badly (long story haha). Anyways, they were able to get me in and fixed up within three days, just in time for my vacation I was taking that same week! The staff and dentist were very friendly and accommodating. The office is always kept clean and looks professional. I ended up switching dentists all together so I don't have to travel to the east side of the state (my hometown) for appointments. Had another appointment more recently for a cleaning. Overall, really happy with the office and would definitely recommend to people new to the city in need of a dentist.

Dr Wiley and the entire staff at the dental house are friendly and knowledgeable in all that they…read moredo. I've been to many dentists over the years and I have found the dental house to be my favorite. As my grandson said, I love Dr.Wiley and I love going to the dentist.

I have visited The Dental House for several cleanings, as well as recently having my wisdom teeth…read moreremoved. It has been the best experience I've had with a dentist in my lifetime. Dr. Willey is professional, knowledgeable, and calm. The other staff are also professional and friendly, and explain the treatment clearly and effectively. Brooke at the front desk has been especially helpful in contacting me ahead of office visits to remind me of appointments and review any out of pocket costs applicable to my visit. This is so appreciated! I also appreciate that Dr. Willey and his team are not pushy with services they offer. I have had frustrating experiences with previous dental offices who spent the majority of my visit attempting to upsell me on services I didn't feel I needed. The Dental House also has a relaxed and inviting atmosphere, whereas other offices I've visited could feel frantic. I highly recommend making Dr. Willey and his team your provider for all things dental.

Excellent care and staff. I would recommend Roots Family Dental to anyone looking for great dental…read morecare.

From the extremely competent office manager to the dental hygienists to the doctor with terrific…read moresocial skills, the office is warm and inviting. The Dr. isn't pushy, but is very knowledgeable about what should be done for dental care!