TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I went to this place as my brakes were squeaking a bit. Turns out there's nothing wrong. Most other…read moreplaces would have needlessly replaced or pretend to replace the pads. There are still honest people and I will come back here for service.

Needed some work done at Auto Surgeon in Lansing and they were super straightforward. Quick…read moreturnaround, fair pricing, and zero runaround. Truck runs great now. Definitely my go to spot from now on.

I stopped in very pressed for time, and Ayden got my truck in very quickly to check the brakes…read more The torx head rotor bolt had come loose causing a grinding when stepping on the brakes. He snugged it up and had me on my way lickety split! To top it off he said, "we don't charge for inspections". I was blown away. Kim was as nice as could be too. Auto Surgeon will get my business in the future and be recommended to others. Yay, Team Auto Surgeon. THANK YOU! Barefield28

Terrible service, they had my bus 2 weeks. Got 19miles and was strained on the highway. Had my bus…read moreanother 5 weeks and said they couldn't fix it so I had to pay for another tow. Thankfully the new place figured it out in 2 days. Also refused to give me my parts, that by law I should be able to get 2 buisness days after you pick up your vehicle. Very shady.

Mike and the rest of the staff at Holt Auto Service is great! I've had them service a number of…read morethings on two different vehicles, and they always do a very thorough job at a fair price. There's no pressure to fix everything at once (and let's be real - if your car is over a decade old and you take it in for just one problem, chances are good that there will be a few surprises). They do, however, provide you with all the information you could possibly need, including great recommendations and estimates. On my last visit, they texted me an entire breakdown (including pictures) of the complete vehicle inspection! Also, I feel like I can't possibly end the review without mentioning those cookies... I look forward to them every time I pick up my car! A delicious treat on your dashboard somehow manages to lessen the sting of paying (sinking?) a few hundred dollars into your 2005 Honda. Please continue the cookie tradition, guys!

I took my jeep in for an alignment and scrib helped me realize that my car was going to need way…read moremore then an alignment to fix it, which I expected. But he didn't just stop there, he engaged in conversation with me and help me navigate my next steps in my process. He didn't not charge me anything even after they put in labor to examine my vehicle and see what they could do to possibly help me.

Scribs did an excellent job on my 1968 442 New exhaust,…read morestarter and milled the heads.

I've been taking my cars (VW & Audi) to Nick and his crew for about twenty years now for anything…read morefrom oil changes to major repairs. They have always taken care of me with top-notch service at a reasonable cost. If you have any type of foreign car, there's no better place to get it serviced.

When Williams Audi, where I bought my certified preowned 2019 Audi Q5, totally screwed me by not…read morecovering a failed engine under warranty (car had 10K miles when purchased, 66K miles when engine failed, and I took it in to Williams Audi for all scheduled maintenance over the 2.5 years I've owned it and had oil changes every time the dashboard notification came on that it was time for an oil change), I turned to Redline Auto Service. Williams Audi told me they could replace the engine for me for $13,000. Redline Auto Service bought a brand new engine from Audi, and installed it for $4,000 less that what Williams wanted to charge me. Nick at Redline Auto was a true joy to work with. Without ever visiting the Redline Auto service center, I had my Audi Q5 towed to them, and coordinated everything over the phone with Nick while traveling on business. I just picked up the car yesterday and had the pleasure of meeting Nick and some of the team (including the dog) in person for the first time. The car with brand new engine is running like a dream, and I'll never take it anywhere else from this point forward. Already planning to take our 2007 Volvo V70 Wagon to Redline Auto for a tune-up.

My sons vehicle went into limp mode on the way to college on the west side of Michigan at 69-96…read moreinterchange in Lansing. He was able to get off the freeway and to a safe spot. It was a Sunday morning. Brought vehicle to Town and Country and left keys in drop box for Monday. We live in the greater Detroit area. Curtis got the vehicle in and diagnosed the issue. Curtis said that the vehicle went into limp mode due to low oil pressure and an oils sample showed metal bits. He said he was not sure that replacing the failed part would fix the car due to the issue possibly caused by the low oil pressure. I decided to not repair the vehicle and scrap it instead. Curtis allowed me to keep it at the shop for about 5 days no issue until I could get my ducks in a row with a scrap yard and a replacement vehicle for my son. He was very understanding of the issue and accommodating. He even gave us a discount on the diagnostic fee he performed on the vehicle! I don't live in the area, but if I did, I would bring my vehicle service/repair needs to Town and Country and Curtis!

I thought I was having battery issues and then was told that I needed a new starter . I called…read moreCurtis and he helped me so much ! He wanted to do diagnostics first before anything else was done . So that is what we did . They were so thorough, honest and he was such a gentleman . It turned out that everything with my van was fine and instead of an $800 bill it was $60 ! While I was waiting he was so kind to me and kept me updated on what they were doing in the garage . Also, for some reason my oil change light came on . He checked that also and said that I do not need an oil change at this time and in another Thousand Miles have that done . So honest ! Thank you so much Curtis ! I appreciate you ! Sincerely, Jo Simkovich

Very prompt courteous service. Clean, friendly shop and prices were great…read more Repairs were made on a very timely basis and they were very helpful with my problems

These guys are the Jesus Christ of automobile repair tech, as an out-of-town or who is being prayed…read moreupon by every jerk that's one of the charge me for coffee, Haircut hotel room rooms and any necessity I have desired wow newly in Michigan these fellows came to my rescue like Like stayed, proud honest veterans of the industry with unparalleled automotive knowledge, and I even found out that the tenure of the average employee is even more than five years something you don't see where I come from highly recommended easy parking with an unbeatable pot of coffee. These guys make me coffee then Cracker Barrel, which is simultaneously impressive and sad for the people at Cracker Barrel go see Jim for smiles.

I had a great experience. The staff was very friendly and accomadating to assist me with my…read morevehicle. The diagnostic test was very detailed and I was able to see where all the issues were. They were very upfront when a few setbacks occurred and lent me a vehicle so that I could still make it to where I needed to go! Certainly will recommend the Grand Ledge location to friends! I also will be planning on coming back!

I wish I could give them zero star. I went there to have my car a diagnosis, first thing to start…read morewith staff attitude, poor customer service, lazy adults waiting for an easy prey. I asked them to do a diagnose on camshaft sensors and VVT solenoids. They gave me a report about coolant level, tire condition and told me camshaft phasers are improperly installed while a vehicle can run and idle smoothly. The funny thing is they said they got me a discounted quote for $7000 as if I was looking a car from a dealer just to do work on timing chain. I suggested them to look for other easy prey, not me. They charge insane amount of money for what they call a diagnosis to get a report on break fluid level and tire conditions. My advice to customers looking to go there or being referred for them just avoid them at all costs.