I hired Grand Design to redo a very ugly 1970s bathroom for me. Overall I am pleased with the bathroom and can say that Maryann, the designer at Grand, is outstanding and really knows her stuff. The problem is their subcontractor, Max, who apparently doesn't have much pride in his work. He hung the light fixture on the bathroom wall before installing the vanity. Needless to say, it's 4" to the left of the sink, and not centered over the sink. Doesn't sound like a big deal, but it's really annoying since everyone and their brother aligns a bathroom sink, mirror and light fixture.
That was last October. I have tried on and off to get Max to come back and correct the light location, but since I've paid the bill already, Max has other fish to fry. I've now waited at home, telecommuting from my job to be here, more than 5 times. I'm using an outlet in the hallway because the bathroom outlet doesn't work - not surprisingly, the electrician is Max's buddy.
I was willing to give them one more chance, which was yesterday, to repair the problem. Max was to be here between 10 and 11, and at 11:15 I called Grand Design to let them know he had yet again failed to show. The guy I talked to there (was it Max? Who knows) said they would "track him down and call me back". Well, it's Saturday morning so either Max left the country, or Grand Design doesn't care. Any way you slice it, I still have a half-arsed bathroom.
Maryann is excellent and quick with her job. However she seems to have hooked her wagon to a lousy rig. The three stars are for Maryann herself. Grand Design won't be getting my business again, but I would definitely work with her if she had reputable contractors.
Update: Max did come to move the light, and while it's not perfect it's much better than it was.
I would definitely recommend their guy, Saloman, who patched and painted the walls. He was fast, friendly, arrived when he said he would, and he was just great. So basically I am satisfied with the result, but due to their main contractor would still definitely hesitate before hiring them again. read more