Scammer Promises the world, takes $2,500 & runs with it. Offers NO OPTIONS to keep you within…read morebudget - only offered a proposal that resulted in 3x the original. His response? "Buy your own material". Why would you say you can do "cradle to grave"within a budget, then change your story AFTER receiving (cash or check - no credit card) a $2500 retainer? Bait & Switch SCAMMER. Also, somehow my original review "disappeared" odd!!

If I could give negative stars I would. Please RUN as fast as possible AWAY from this vendor. He…read moreis unavailable for calls or texts for days at a time - especially so after you SIGNED a CONTRACT. First, the cabinets he said would READY in 6-8 weeks took 6 MONTHS! He didn't bother to tell us that the kitchen island was a special order and would take longer. So we LOST our contractor and needed to find someone new. And then during construction - he NO WHERE to be found when we had legitimate questions. OH yeah, when we had our last CHECK to finish the payment he decides to BECOME AVAILABLE? Please call me if you have questions about this vendor/person. 617-275-6968

both stoppers turned brass but i only replaced one of them. Now that I have lived with Moen for 5…read moreyears without any issues, it made me realize that something was not right and I should never have been charged labor for a sub-par product. Something is not right with your sourcing. This should not happen within one year. It is in the past but a caution for others.

Melissa and Jim renovated my new home in Fairfield CT. I CANT say enough good things about them and…read moretheir work. I showed Melissa a few inspiration photos of my dream kitchen and not only did she and Jim execute BUT they exceeded my expectations! I had very specific requests like an amazing reclaimed wood island top and hood vent, that they not only made happen for me but surprised me with it earlier than expected! They are both a pleasure to work with and super professional. Honestly, their work speaks for itself. They also got us out of a bind and subcontracted the remaining portion of our full gut renovation at the last the moment, and everyone they used was just as fantastic and professional as they were. They ended up getting us into the house on time which was a miracle! If you are doing a renovation we highly highly recommend them. - Jillian and Adam

I have used Kohler fixtures for years and find them to be extremely reliable…read more That being said, if you like Kohler products and you are looking for design support, or you want to have a personal shopping experience that is beyond a harried box store experience, this is an exceptional Kohler store. I have had several exchanges with this particular Kohler Signature Store (Plimpton & Hills) and have had nothing but positive interactions. The store is conveniently located with ample parking and the showroom is well designed with a wide array of styles and options. The design staff were welcoming, polite, and helpful in choosing the correct fittings for fixtures, placing orders, and following up; They went above and beyond to expedite pick-up and delivery. Their knowledge and professionalism saved me stress and wasted time, had I ordered online or gone to a chain store. Of note, my order was not particularly large, yet they treated me as a valued customer. Don't be deterred by the location; their pricing is competitive and the expert service you receive is an additional and welcome bonus.

Very disappointing experience at the Kohler store in Westport. I expected much better service…read more The salesperson never introduced himself and seemed uninterested and almost irritated by my questions. He simply answered what I asked, offered no suggestions or guidance, and even pointed to products with a nod rather than actually assisting me. For a premium showroom and products at this price point, I expected knowledgeable and attentive service. Unfortunately, the experience was anything but.

Not safe. I went yesterday to get some bath rugs. The store is over crowded, many shoppers not…read morewearing masks properly. People going in all the wrong directions. Not following the arrows .... the sanitizer in the bathroom was almost finished at only around 3pm. Completely disgusting. I left my cart and left. I didn't want to catch covid especially here. Absolutely awful, what is their protocol? None!

Love love this Home Goods! They have such a huge collection of Cynthia Rowley whom I absolutely…read morelove dearly! Their color breakdown around the store is on point and super organized! They have decorations that you probably won't find anywhere else, especially with such an awesome price tag!! From carpet to dressers, to bathroom supplies and bedroom decor - Home Goods has it all! I always go in for one thing and walk out with much more - lets just say my pre-estimated 15 minute Home Goods experience never works out - it turns into more of a full hour and change. If you are new home/apt buyer or just simply decorating, you are going to be heaven. You are going to get lost in the gorgeous pieces Home Goods has to offer! The staff was super helpful and nice. There is a parking lot in front which is always a plus and before I forget, did I mention you can even purchase food items as well as items for your dog - super plus in my book!! I definitely will be back in the near future!

Doesn't get back to you on quotes, disorganized staff. Took my business elsewhere...lmfao.read more

We had a wonderful experience working with Emily Fasano this morning. She was very helpful and…read moreknowledgeable about the products Torrco has to offer. She took time to understand what we were looking for and made suggestions, so that we were able to decide on just what we needed for our new home. Ultimately, we ordered a whirlpool tub, pedestal sink, toilet and a one piece shower unit. We were very pleased with her outstanding customer service. Jim & Angie Marshall

This has nothing to do with the Westport location- I've used them several times and has been all…read moregood- very helpful. I ordered a 2 lamps on line and one was came with a chip right in front no hiding it. Material had a bubble and fractured. Call customer service- they want it back(hope they don't plan to resell this again) and no word on when I will get a replacement. Really poor service to say the least.

The worst customer service ever. We went to the Westport store on April 12 and ordered a kettle…read morethey didn't have in stock. It arrived April 30 and we were informed that the order would be cancelled after 5 days. May 5, five days later, we went to the Westport store to pick up the kettle. The order had been cancelled; apparently, the kettle vanished, we couldn't even buy the display item. I called the Westport store about a refund to my card; I was given a 1 800 number to call. I called that number and was referred back to the Westport store. I called the Westport store and, admittedly, lost my cool a bit, but was told by an associate, "This is not my problem." Um, this is your problem because you work for Crate & Barrel, am I correct? I was hung up on. I received a voicemail in return, and when I called back, was hung up on again. I worked for C&B ages ago in San Francisco, and if I'd displayed such customer service demeanor, I would have been seriously reprimanded, if not sacked.

The designer did a beautiful job (but she is no longer there). We had a large renovation done that…read moreincluded the kitchen, dining room and LVP flooring. While we had no issues during the process, shortly after the floor was sinking in multiple places. The contractor returned and placed a saddle in one area. Saddles were included in my contract (two separate contracts one for materials and one for labor), so we had paid for both even though they initially didn't use saddles. There was no refund given for the unused materials and work that was never done. They returned again to "lift" the kitchen subfloor. At this point they had to remove the new LVP, so they used our warranty to replace the flooring. The floor continues to sink in multiple areas. They suggested placing multiple saddles throughout my floor. They claimed the floor manufacturer said I needed them, so I don't know why I wasn't told or why it wasn't done during the initial installation. I asked when they open the floor and see the subfloor is unlevel would they do the honorable thing and return my money to me so I can have my floor repaired. I was told the subfloor is level and we are no longer discussing it. They hold no accountability. On top of all of this, they have photos of my home including personal information of where we live, personal details of our family and refuse to take it down. What customer ever wants this!? They have now blocked me on social media, and fail to communicate responsibly. All I would like is the money returned to me for the flooring that is now garbage because they have to take it apart to level underneath, the money paid to do the work that wasn't done correctly, reimbursement for what was paid out but never used. This is a major inconvenience to have to go through construction again. This has been dragged out too long, own up to your mistakes and Do the right thing. be warned and stay far away from this company.

I can't express how happy i am with how my kitchen/dining room came out. Such professionals working…read morefor this company. They were neat, respectful and hard workers. I couldn't have had a better experience. My designer gave me many options that fit my budget. From start to finish I had a great experience. I would highly recommend this company.

These guys designed our kitchen and did a wonderful job. They redesigned the workflow, came up with…read moresome fabulous tile work, granite countertops, etc. They really helped us pull together an amazing kitchen. We're thrilled with the results. Thanks!

I am a spec builder in Rye New York and I used this company to design all eight bathrooms in a 4+…read moremillion dollar home. They were professional, courteous, prompt, and worked within my budget to deliver an outstanding finished product I worked with Iris and have nothing but praise for her selections. The owner, Karen, does a great job of continually changing her offerings to stay with what's trending

Our favorite room in the house! We did our due diligence and in the end signed on with Front Row…read moreto do our kitchen in New Fairfield, CT. I started not knowing exactly what I wanted- they choices are crazy and so hard to know what would work good with what- and the cost of different materials impacted our decisions, too. The designer and staff could not have been nicer- so patient and accommodating. The installers were also amazing- My husband is extremely picky and notices everything and couldn't find a flaw in the install. The hardest part of all this was being without a kitchen for 4 weeks. Front Row took care of everything. It went off without a glitch. Our kitchen is our favorite room in the house! I highly recommend them.

This is a hard working and quality business as far as I'm concerned. I needed a quote on a kitchen…read morecabinet panel and they quickly got me a quote... it wasn't a price I wanted to pay for this solution but they worked for me like I was buying a whole kitchen. I appreciate their dedication.

Tile America is great. The associates both in the design and warehouse are friendly, knowledgeable…read moreand passionate about what they do!

Thank you Robin for your help with another challenging project, our second working with you…read more This time was updating the guest bathroom, and it came out truly amazing. Your experience, expertise, and advice on color, shape, material, and size was fantastic. She is a good listener, and was quickly able to help me focus, and begin the selection process. I've worked with other tile shops, and designers, and my experience with Tile America, and Robin Raab, is far superior. I wish I had started working with Robin many years ago. And, she's a really nice person. Great job Robin! I forward to working with you on third fun project. Bruce K, Milford, Ct