Torrco was recommended to me for plumbing supplies by a contractor that I know. When we began…read morerenovations on my kitchen in early December, my wife and I went to Torrco to pick out and purchase all of the plumbing fixtures for our new kitchen. We were helped in the store by Evelyn Zepeda, and ended up purchasing thousands of dollars worth of products from Torrco that day, including a $1,200.00 Rohl Faucet. The items were not in stock and had to be ordered, but that was fine, as the kitchen renovation was just beginning, and it would be weeks, if not months before they were needed. Eventually the items were delivered, and they were installed in the new kitchen some time in February. The kitchen renovation was completed in mid-March, and we began to use the kitchen and faucet. Within a week or so, we began to notice that the handle was sticking and binding. Shortly after this, we discovered that there was an o-ring around the handle that was pinched and causing the handle to bind. I called Torrco to inform them that the faucet was defective, and was told that I could ONLY speak to Evelyn about the issue as she was our salesperson. Evelyn, however, was unavailable the first few times that I called. Eventually, I spoke with Evelyn, and she requested that I take pictures of the problem and send them to her. This was done on April 19, 2023, and Evelyn confirmed receipt on April 20,2023 stating that she would forward them to the manufacturer and get back to me. I received no response from Evelyn until I requested an update on May 9, 2023. Evelyn responded almost immediately and stated "Yes, they said that the escutcheon just needs to be untightened and that o-ring put back into place. It should be an easy fix, probably then they installed it was tightened to much. Let me know how it goes." I responded to Evelyn indicating to her that the faucet handle was not assembled by me or my plumber, but by the manufacturer. I also reminded her that I am not a plumber, nor do I know what an "escutcheon" is, and that I just paid $1,200 for a faucet that I expected to be of high quality, and didn't think that I'd have to repair a brand new faucet myself, or hire a plumber to repair a brand new faucet. This email went unanswered. I reached out to Evelyn again on May 16, 2023 asking for a response. Evelyn stated "I followed up with them today, as the tech support got back to me with the answer I provided to you. They said that is not something that needs to be replace it need to be untightened, I will let you know at soon they get back to me." I again mentioned to Evelyn that there was obviously a defect with the faucet, and that I should not be held responsible for repairing this. Evelyn responded on May 18, 2023 and stated "I complete understand, I reach out to them asking for a different solution. They sent it to tech support, once they get back to me I will let you know." Weeks went by, and I received no communication from Evelyn. At this point, the o-ring had now completely fallen out of the faucet, and the handle has been loose and jiggly as a result. In mid-June, my wife went to the store and spoke to Evelyn directly, asking for a solution to the issue. Evelyn did not offer any additional information, but told my wife that she would follow up with me. As of today, August 18,2023 I have received no response from Evelyn. As I have received nothing further from Evelyn, and did not want to spend even more money to hire a plumber, I decided to take Evelyn's suggestion and attempt to repair the faucet myself. While attempting to "loosen the escutcheon," I managed to peel the matte black finish off of the faucet. So now, after paying $1,200 for a faucet, being denied warranty coverage on a brand new faucet and being told to repair it myself, I am now left with a faucet that is still not repaired, but also damaged. If Torrco and Evelyn continue to refuse to stand behind their products, I am going to be forced to purchase replacement parts for a brand new faucet, and hire a plumber to install them. I am absolutely disgusted with the awful service that I have received. My wife and I feel as though, once they took our money, they no longer wanted to be bothered with us.

From the owner: Torrco is the leading fourth-generation independent wholesale distributor of plumbing, piping,…read moreHVAC, and kitchen & bath supplies for both trade and retail customers serving Connecticut, Massachusetts & New York.

I drive all the way to Hartford to look at the big showroom they have only to find my contractor…read moresaid to go to the Hartford location and not the New Haven showroom. It was a simple mistake and should have been easily accommodating with their Reception and or Sales team. Instead they turned me away at the door and told me to drive to New Haven. I didn't have the time to do their addition drive. Since they couldn't make an adjustment to just look at the showroom while I was there, they just lost a very good client. For both a new bathroom and a new kitchen remodel. Thanks for the deplorable customer care Benders! I don't recommend this place to anyone!! Stay away and choose another business that can appreciate your time, effort and hard earned dollars.

After stressing for weeks about tile, backsplashes, grout and flooring in our soon-to-be-built…read morehome, we met with Dani Conway. After a few minutes of discussion, she began pulling samples, mixing and matching colors and textures, and before I knew it, my bathrooms and kitchen were complete. And I couldn't be happier with the results. The product selections are countless, and Ms. Conway was completely familiar with all. Her energy, knowledge and design expertise were much appreciated, and I enjoyed working with her.

Don't believe the delivery and installation timelines given to you at the showroom - especially on…read morethe countertops. There is a disconnect between the designer/salesperson - installer - countertop group. You will have to stay on top of all of them and customer service on the phone is lacking. That said, our installer - Ray the Kitchen Expert - was great.

NEVER AGAIN. Think you're ordering a white kitchen? Think again! All of the white cabinets have a…read moregrey border that's meant to act as a "shadow." Well rather than acting as a "shadow," it looks absolutely crazy. Picture an old ratty car that has one door different than the other. This grey edging creates distinct grey lines throughout the cabinets and is very clearly visible when any door/drawer is opened. Needless to say, my order was refused upon delivery. I would never spend $10k on a kitchen I was unhappy with. The customer service as Wren is nothing to brag about either. They're friendly and accommodating until the moment you put your deposit down. Once they lock you in, all bedside manner goes out the window. It is constant back and forth with changes, delays with a "compliance team", MULTIPLE measurements taken because they were wrong the first time. Then trying to talk to a decent human being about this grey edging as been a nightmare. I would never recommend for anyone to use Wren Kitchens in ANY capacity and will never be taking my business back to them. This was truly a disappointment.

The majority of reviews here are for the furniture, which makes sense (great stuff, I'm planning on…read morehopefully buying a dresser and bookshelf soon and took pictures of my top options here). But I also had a delicious cheap meal here that I have to talk about!! I wasn't starving, just wanted a snack before a long few hours of furniture contemplation, so I got a kid's size of the swedish meatballs for $5. Literally crazy value. 4 meatballs, a scoop of mashed potatoes, scoop of peas, scoop of lingonberry sauce. Delicious as always, just as good as everyone says. And genuinely, I cannot recommend enough checking out the falafel meal. The falafel is thick and textured almost like a meatball itself, and completely full of delicious flavor. It's absurdly good. I usually go with meatballs because they're a classic, but after this experience, I might have to do falafel balls next time. And they were cheap as well! $5 for 8 falafels, couscous, hummus, and a lemon!! What a steal! I'll be back for more soon, probably when I finalize which dresser I intend to purchase. Definitely worth checking out! Service was nice and employees were all kind and helpful to me. Great experience.

Well I had to get my steps in so I stopped in at our local IKEA! Lol. At least they seem to have…read morechanged things up so as you go thru the store you see different areas. All items are easily identifiable as to where to get them. The warehouse is huge and the numbering makes it easy to find your items. Had lunch at a different restaurant but looking at the menus, I probably should have waited and had lunch at their cafeteria.

Amazing company! They installed windows in three bedrooms and two bathrooms, a total of 10 windows…read more The installation was completed summer 2024. This afternoon, I called Mr. Carney to say one of the windows was not locking properly. He asked me to call the office and ask to see if someone could come out today. Rachel, who answered the phone, said Frank would be there about 230 PM. The time was 143 PM. Frank was here by 155 PM! So from my first call to when Frank got here was less than half an hour! I am just blown away!

Baybrook remodeled my bathroom, and I could not be happier with the quality and service! It was…read moreseamless in choosing tile, cabinetry, countertop, vanity and flooring with the help of their decorator; they had everything available and coordinated accordingly. The only issue I had was because the vinyl flooring was varied, it really would have been better if the flooring guy consulted with me before actually laying it! I wasn't happy with the way he did it. They came back to re-do it, but didn't coordinate when I would be home. It's better, but I should been consulted first. Overall, I'm very happy!

Equity does great work. Their workmanship is top notch and their prices are reasonable . They…read moredesigned my space beautifully and finished on time and on budget.

Great level of responsiveness and professionalism. Would hire Ray and team in the future!read more

The most pleasant experience I've ever had with a contractor. Working with Yvonne in the showroom,…read moreshe took time to explain and suggest so I was able to make the best choices, without sales pressure. I couldn't have been more pleased with the choices I made with her guidance. Juan, who came to measure and drew up the plans, is a true gentleman. He added some extras I didn't even ask for and made some modifications to make my kitchen even better. The installers were professional and so skilled. Their work in installing the cabinets, countertops and molding was impeccable. I can't imagine a more pleasant experience

Creative had previously done our bathroom vanity. We were able to work with Greg on the redesign of…read moreour kitchen which was a total rehab. A good selection of cabinetry and countertop materials for what we needed. One of the advantages of working with this company is they provide an all in price which includes design, fabrication, demolition, electric and plumbing work, drywall, installations of cabinets and all appliances as well as paint. They coordinate everything. Agreed on a schedule and they kept it. No issues with "extra" work coming up during construction either. They are very interested in customer satisfaction. There were some crossed signals on communication but we were flexible so no big deal. Recommend them for kitchen bath work large or small.

I already wrote a negative review but here we are..still dealing with the company with no ethics…read more The company asked that we take down our negative review because it affects their pay. I told them if we can get our counters with no issues and our missing item delivered with no issues I would consider it. But weeks later, we still have no counters because they cannot figure out how to measure for our countertops. It's not a complicated kitchen. Also we were supposed to have a delivery today for missing parts and nobody ever showed up. So I had to call to find out where they were because I waited around all morning and I was told that the truck is delayed and it's going to be a few more hours. Nobody ever called to tell us this... so again it all comes down to the fact that this company has zero accountability. Still do not recommend. Edited again to add: they did not deliver in the delivery window and did not bother to call. When I called them they say "oh we called your husband and told him" -- that was a lie. Finally received the missing parts that I waited around all day for and guess what?? ITS. NOT. CORRECT. Zero respect for their customers time, zero respect for the significant amount of money that we paid in full for, and still zero accountability.

We are thrilled with our new kitchen cabinets from Express Kitchens…read more Everyone was truly wonderful to work with and our kitchen is beautiful. We could not be happier.