This is the perfect small town hardware store. That have much more of a selection than it appears,…read morethe service is always great in being able to suggest what to use for whatever project you're working on. Yes it's a little bit more expensive than say Lowe's or Home Depot but the money you're saving in gas makes it worth it.

Always have had helpful, friendly service. Sullivan Hardware may not be as large a big-name chain…read morestore, but I have always been able to find what I needed! Once, I biked from my house to Sullivan Hardware, and on the way had a nut fall off my bike! Once I got to Sullivan's, the manager went out of his way to make sure I found the correct nut to replace the lost one, and even lent me a few tools to make sure everything was installed safely. I really appreciated his kindness and patience. Great little store. Definitely recommend!

Decided to make a stop after brunch across the street. My old friend Fred wasn't there so was sad…read more I ended up buying these two beauties. I have to say, Todd was really nice and went above and beyond. I'm truly grateful for his help. We had to park down the street since brunch was busy and we wanted to get our steps in so we were just going to carry them or I would have had my daughter go get my car but Todd was kind enough to put them on a cart and walk with us. I also want to add the prices were really too good to pass up and my purchase would have been well over $100.00 elsewhere. Glad we stopped in. Will definitely have to make a trip back perhaps next week. Thank you again. Great service and great selection.

We had such a lovely visit here last week, picking up some items for spring garden. The staff was…read moreincredibly helpful and friendly. We purchased several vegetables, like kale, cabbage, Brussel, sprouts, and more. We also purchased some soil and a few other household items we were running low on. Our experience was great from start to finish, and I was very impressed with their selection of gardening vegetables. There were multiple varieties of greens, a dozen plus a Herbs, and pretty much everything you could need to start an expansive vegetable garden. Looking forward to future visits at this neighborhood, hardware store.

The store always looks clean and organized and the manager is above and beyond. It would be a…read morepleasure to work in this establishment.

Used to be the place to go to get you equipment serviced well and quick now twice I've taken my…read moreequipment there and been told it'll be ready within a week and neither time has it even been looked at. I called the store they sent it to and they said it's usually 2-3 weeks and whites is making promises they can't keep.

Great spot for UPS drops, accessible, friendly, found easy parking, I always recommend pirate ship…read morefor discounted labels!

Advertising at open but they are not. Thanks for the wasting my time. Also this location doesn't…read moreexist anymore so try and find the new one since they don't care if you do

They have been extremely helpful to find what I need, will locate it, and get to the store and have…read moregiven me great gardening and tools advice. An have everything!

Hedlund's Hardware has to be one of Indy's weirdest little gems. Located in practically the perfect…read morespot on the corner of 62nd and Keystone with a Broad Ripple Avenue address, Hedlund's Hardware looks and feels like a blast from the past precisely because it really is a blast from the past. Established in 1935 by Claude and Mary Hedlund, Hedlund's was at first a General Store but now limits itself to a somewhat broad definition of hardware and a personality that practically defies explanation. I avoided Hedlund's for quite some time. I'm a wheelchair user and Hedlund's Hardware is one of those places that practically screams out "You're going to break me!" as I delicately wheel myself through the aisles (or the ones that are passable, a fact that will change from visit to visit). The truth is that some people will hate a place like Hedlund's. It's a chaotic, eclectic, and seemingly disorganized (It's actually fairly well organized) establishment in a world where we want big box convenience and 19-year-old Tommy pretending he knows everything there is to know about plumbing or house repairs. HINT: Tommy doesn't know. At Hedlund's, though, they do actually know stuff. Hedlund's is not a big box store. In fact, it's not even a particularly big store though it's much bigger than it appears from the outside. Hedlund's is not a Sullivan's Hardware, a nearby behemoth that is also local but is much bigger and more contemporary. Hedlund's is, at least in my view, a bit of a cultural icon. It remains in the Hedlund family and is locally owned. I have no idea if this is the original building, but it's definitely symbolic of the history of the area. As I noted, if you need true accessibility it's not likely to be found here. You can get in the doors (most days) as they're level to the ground. That said, Hedlund's packs stuff in here and aisle passage is hit-and-miss. However, folks are friendly, helpful, and actually knowledgeable here and it's worth it to at least visit the place even if you don't completely fall in love with it. It's a unique space, a unique hardware store, and sort of an outcast right between Lowe's and Sullivan's on Keystone yet it continues to be a beacon of sorts and I'm sure glad it's here.

Great local hardware store. Very helpful staff. They have a wide range of stuff, including things I…read morewouldn't think they'd have!

Been using this hardware store for over 30 years, people here are great and knowledgeable, they…read moreremember you and usually say it when you walk through the door.( Don't try to pick up the quarter on the floor... .

This is the kind of old-school neighborhood place I have been needing in my life! I'm the daughter…read moreof a do-it-yourselfer so naturally that spirit lives on in me. My family loves out of state so though they can provide guidance I'm always stumped as to where to go for certain items. Now I have found it and better yet they give great advice! My war with squirrels brought me here. I needed chicken wire to deter those pests from eating my freshly planted tulips bulbs. I called and they had 3 varieties to choose from. When I showed up, it felt like I was stepping back in time and I loved every moment. I was greeting and given guidance to what I needed. The gentleman even considered price when making a suggestion to me. Not trying to up sell or give me more than what I needed to get the job done! I'm hoping today's war against the squirrels efforts did the trick but if they didn't, I know where I can go to get some new supplies!

I stopped into this sewing machine store looking for something simple: safety pins. Unfortunately,…read morethey didn't carry them, and I was prepared to continue my search elsewhere. Instead, Julie went above and beyond. Rather than sending me on my way empty-handed, she checked her own supplies and generously provided me with the safety pins I needed, even though I wasn't purchasing anything from the store. In a world where customer service often feels transactional, Julie reminded me what genuine kindness looks like. She took the time to help someone who wasn't even a paying customer and did so with a friendly attitude and a willingness to go the extra mile. If this is the level of care they show to a walk-in looking for a few safety pins, I can only imagine how well they take care of their actual customers. Julie is a true asset to the store and one of the best retail associates I've encountered in a long time. Exceptional service like this deserves recognition. Thank you again, Julie!

I brought my sewing machine in for service and had one of the most uncomfortable customer service…read moreexperiences I've had in a long time. Instead of simply telling me whether the machine could be repaired, the staff actually laughed at me when they saw how old it was. I understand that not every machine can be serviced, especially older models, but there's a respectful way to communicate that to a customer. Being mocked for bringing in a machine I care about was completely unprofessional and unnecessary. If the shop doesn't work on older machines, that's fine--just say so. But laughing at a customer and making them feel embarrassed for asking for help is not acceptable. I left feeling dismissed and won't be returning.