Whenever possible, I try and use local businesses like Gade-A Chimney & Fireplace. I also want them to succeed. Unfortunately, other than pleasant phone representatives, I cannot find one redeeming quality regarding Grade-A Chimney & Fireplace. I contacted them for a gas firplace repair and scheduled two appointments to address the two issues my fireplace was having; pilot light not staying on and a broken glass door hinge. I also took out their service plan to waive the service fees. After three no shows, and each one I waited four hours for someone to show up, I decided to cancel my service contract. I have now been told three times a manger will contact me and that I should get a service contract refund...but no manager contact and still no refund. Creating contracts with customers, making appointments with customers and then not only no-showing on appointments, but ghosting them is a terrible thing to do to your customers. Lastly, lack of management follow-up and an unwillingness to refund service fees due to lack of performance is really not good. Not only would I not recommend Grade - A Chimney & Fireplace, but anyone using them for services does so at their own peril. read more