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    Ray's Heating & Cooling

    5.0 (3 reviews)
    Closed 8:00 am - 4:30 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Ray's Heating & Cooling

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    8 More Services

    Fire heating system installation

    Fire heating system repair

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    Heating stove installation

    Fireplace insert repair

    Heating stove repair

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    21 days ago

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    Lisa P.

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    7 years ago

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    Energy Shop

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    These guys are pretty damn good. I walked into the showroom with questions why my insert fireplace…read moreis not burning properly. They soon responded with 2 of them giving me a print of my fireplace brick construction and 3 possible causes. They showed true interest and their knowledge is right up there with the best in all business. I returned home and used their advice to correct the problem. It burns perfect now thanks to their help. Just for the record I didn't buy the insert there . It came with the house we purchased.

    I just wanted to make sure I gave these guys a stellar review. From Jake in the showroom in Green…read moreBay to Rick Gunderson in the Minocqua location. The have been so helpful. Jake made sure we got everything we needed & Rick G. made the delivery of 2 fireplaces. I ordered the wrong venting & they delivered the correct venting we needed within 48 hours. I put half down & they patiently waited for the title company to send them the rest of the payment. I also was told that I could return any venting that wasn't needed. Our construction project isn't completed yet, but once it is, I will update my review with pictures. The salesman was NOT pushy at all. He showed me actual displays of what I was looking for & boom...I purchased everything that day. Called the a week before we needed it at our location, 2 hours away & delivered it on time, as promised! I would highly recommend The Energy Shop in both Green Bay & Minocqua! They will bend over backwards for y

    Gagnon Clay Products

    Gagnon Clay Products

    (11 reviews)

    Great selection great prices good customer service…read more............................... Recommend for sure Gas or elec

    When we converted our fireplace from wood to gas, I told the associate that it was important to me…read morethat the fireplace looks as real as possible. He told me my only choice was one that has a little tray that embers are placed in the tray in front(Looks so fake!) It was also important to have a fan, or that we could heat our home in a power outage. Obviously, the fan won't work in a power outage, and we haven't really had problems, except it's almost too much fan for our room. The lighting doesn't always work, and frankly I had more lighting in our previous Heat&Glo unit in another home.But power outages...this is not an easy conversion to use the batter pack, and today it was impossible. No matter what we did, we could not get it to work. We can't get to the motherboard without service, and this place does not provide service to us, although I do know people that say they come every year to service their fireplace. The last time I begged them for service was a couple years ago, and they cleaned the inside glass, and it has been streaked ever since. The remote is constant erroring out, and now it just won't communicate at all with the unit. The battery pack does not work in a power outage.(We changed batteries twice.) We paid $8000 for this unit, and it is so not worth it. The conversion was because I am allergic to trees, and can't be around burning wood. I don't think they care if you get what you want or not. This is nothing like our previous Heat&Glo Fireplace, which I loved, and the company would call me to remind me that service was due. We are pretty much stuck with this unit because we are retired, and not throwing money at a new unit. But please do yourself a favor, and shop somewhere else. I hate giving place bad reviews...I would rather be a happy customer. But the cost, the unit, the difficulty of use, and lack of service. I just can't.

    Ray's Heating & Cooling - fireplace - Updated May 2026

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