Mark and Deana are very helpful and provide reasonable input. I am sorry about the return issue,…read morebut I fail to see how that falls on the store. Take some responsibility man!

Buyer Beware - Pinch A Penny Riverview (Store #175) on Boyette they will sell you the product,…read moreconfirm the return policy, then invent an excuse to keep your money On July 18, 2026, I bought a replacement Hayward T-cell at the Riverview location (Store #175) after my existing cell failed testing. I was able to successfully get a replacement from Hayward without their help. Fast Forward: I called Riverview to confirm I could return the unused unit I had just purchased from them. They told me yes -- as long as it was within 30 days. I walked in with the product still sealed in its original, unopened packaging, well inside the 30-day window. They refused the return. Their reason? It had been "serialized" and they supposedly could not take it back. Let's be clear: this is not a policy issue. This is a paperwork issue they didn't feel like dealing with. They never disclosed any serialization restriction at the time of sale. There was no signage in the store stating this item was final sale. And their refusal directly violates the return policy published on their own website: "In-Store & Pick Up In-Store Purchases On new, unused merchandise, if you are not satisfied, simply return the item in its original, unopened packaging to the location where the purchase was made within 30 days for full refund." They confirmed the 30-day return on the phone, then denied it in person with a made-up technical excuse. That is not a misunderstanding. That is a deliberate decision to ignore their own policy when it became inconvenient. For a business that constantly promotes itself as "family-owned," the way this location treats customers is revealing. I look forward to the family owners publicly defending this practice. Choose another store and not this one Pinch A Penny Riverview store #175, especially for higher-ticket equipment, get the return terms in writing before you pay. What they say on the phone and what is written on their website means nothing once they decide they don't want to process the return.

Very poor service. They come with my lease. Pay $120 for not much at all. I have a 55 year old…read morecoming in a 6:45 am in the dark until I locked my gate. I told them nobody here before 7:30 am. Now a kid comes by at 7:30 I make him at least scrub the sides down and vacuum every other week. $120 a month is a joke!

From the owner: TruClear Pool Service is an innovative pool service company specializing in residential pool…read moremaintenance. We provide swimming pool service including cleaning & chemical treatments to clients in Lithia, Brandon and Valrico.

Update to my previous review. They came out and now the pool is circulating. Still dirty but we…read morehave water flow....

I used to be EXTREMELY satisfied with this company and recommend them to everyone. When Eddie, the…read moreowner, was the one coming out - we were happy with the service. We have been with them for quite some time and noticed the downfall in the quality of service recently. It seems they've gotten bigger (which is great) but with the additional employees and not being such a "small business" anymore- the quality has gone downhill. We have had two major issues - both in which I e-mailed them about. Their lack of communication in private, yet wanting to put on a show in public is comical. The wife, Heidi, is condescending and has never taken responsibility for any issue (read every single response on the bad reviews. Not one ounce of accountability). We were looking for new pool service via a FB group and I simply stated "not Edge pools, we are looking for other options". I did not put them on blast with my issues, I did not post the video I have of one of my complaints. I simply did not want a bunch of recommendations for Edge, when we were looking elsewhere. Heidi chose to comment, again- with zero accountability. Did not reach out to me in private but needed to put on a show for others to "keep their reputation". She comes off argumentative and defensive. I don't think it's inappropriate to look for other service when you are dissatisfied with a company. I DO think it is inappropriate as a business owner to have the posts removed from public groups. I was then "somehow" blocked from one of the groups she's an admin for and friends with the other admins. If you can't own a business and take criticism AND responsibility for mishaps then you probably shouldn't own a business. I do not recommend this company, mostly due to the poor customer service. There was an opportunity to make this right but she chose to be argumentative about the situation instead of mending a relationship with a long time customer. And please, save your generic response on my comment, it's not necessary.

Run from this company. They cost me about $1000 to fix their neglect of my pool…read more Starting in April 2024 I complained about calcium build up. It was never addressed and accelerated in April this year, with me constantly complaining it was ALL OVER the pool, email after email, until finally they advised they would address it mid September. I drained the pool some inches and refilled with soft water as they advised and they said they adjusted chemicals. With no communication for 2 weeks, i reached out and they said the calcium raised further and accused me of messing up their treatment (somehow) because I HAD to drain some water out of the pool again after rain and filled it an inch with SOFT water (that has no calcium)...derrrr that lowers calcium and I had no choice regardless, because it's like...Florida. Regardless, they offered no next steps. Maybe in over their head. When I canceled, they sent me a bill for $185 for "calcium remediation". We never discussed this charge; I'd never have agreed to pay for their neglect for over 1.5 years that is what caused the calcium to get everywhere and out of control. They said we discussed this charge "over the phone" -- eye roll. And reiterated that somehow I messed up their treatment that had yet to do anything. Now I'm paying A reputable company to get in the pool and actually hand treat the myriad of calcium spots littering the pool--step 1 that they didn't do. Oh and guess what's next? Probably draining the pool more and filling with soft water. Oh and here's a picture of the filter they "cleaned." The new pool company was like: they haven't cleaned this in ages. They also tested my tap water at 250 calcium and it was at 900 which means...Brighter Pools didn't know what they were doing with pool chemicals.

I would not use this company. for the first time in 11 years (10 of those years using Pinch a…read morePenny) my pool had 2.5 months of dark green algae under Brighter Pools service. They blamed me and the timing of my pump being on...(?). Cost me $500 for Sammie Porch Pools to fix (which they did. and Sammie is great.) Worse, Brighter Pools is not returning my correspondences.

If you're looking for reliable pool service with a personal touch, I highly recommend ProNet. They…read morecome out weekly, keep me updated on any changes with the pool, and always leave everything spotless afterward. The only sign they were there is crystal-clear blue water. Before switching to ProNet, I used Pinch A Penny and constantly dealt with issues like gates being left open and frequent "extra" services being needed. Since making the switch, pool care has been simple and stress-free. Other than routine maintenance like filter replacements (handled by ProNet) and keeping the water level up, I haven't had to worry about anything. What really stands out is the level of customer care. With ProNet, you feel like a valued customer instead of just another account.

Mitch is awesome. Very reliable and great with communication. Puts my mind at ease that he will…read morecall out any potential issue with my pool and look to get it resolved ASAP. Really glad I hired him and highly recommend if you need routine pool maintenance done.

Louis provided excellent service, professionalism, and fair pricing…read more He replaced my pool pump (that had been damaged by lightning) in a timely manner. I would highly recommend his company for all services

We purchased our home in February and wanted to take advantage of our lovely new pool and spa as…read morefast as we could! We spoke with several pool repair companies and when we met Dan we knew we'd found our pool professional! Dan was courteous and timely scheduling and coming out to assess our pool and heat pump. As first time pool owners, we had a lot of questions. Dan assessed and fixed a small air leak in one of our valves and took time to help us better understand the basics of our pool. Our heat pump needed a complete replacement. Pool-X-Perts was priced competitively and worked with us to integrate our pool automation system as well! It was a great experience, the heat pump went in without problem, and we couldn't be happier! Lastly, a short time after the heat pump was replaced, Dan followed up to make sure everything was still working well and we were satisfied with our install -- of course we were! If it wasn't obvious, we can't recommend Dan and Pool-X-Perts enough! If you need help with your pool, this is by far the right group to call!

These guys are great, period. Florida is a state that makes residential pool care exempt, so more…read morepeople who care for your pools are unlicensed, but not Dan he is licensed for for commercial pools as well. We tried others before we called Dan and his family to care for our pool and jacuzzi and never looked back. Also Dan has a degree in chemistry so I think he knows what certain chemicals can do or not do to you. He not only helped us by keeping our pool clean, but also helped us with our pump and thermostat maintenance. Also offered us breaks on replacement parts because he deals direct with the manufacturers than going retail. He and his wife have just about become part of the family. They are also very pet friendly as well and when they leave they do not leave your pets trapped in a portion of the yard and also do not leave gates open. If they damage property they own up to it and notify you of the problem and offer to fix the issue, they even will leave you a rubber ducky when they come by to let you know they've been there. You would be a fool to go elsewhere.

Do NOT use this company! Poor communication, took our money for a repair but never did the repair…read moreor gave money back. Then ghosted us all together! We had to clean the pool after he "cleaned the pool"! They left it green!! Very dissapppunted! CRS is also AJS Home Services!

I contacted this company on Thumbtack and received a quote along with a confirmed appointment for…read morethe following day at 3PM. By 4PM, no one had shown up. When I reached out, I was told they were busy and rescheduled for Saturday morning. It is now Saturday afternoon and I have not heard from them -- no call, no text, no show. Poor communication and complete disregard for the customer's time. Would not recommend.