Hi I had a amazing experience today looking for My wedding dress. She was very Friendly and helpful with us. She ordered my dress in my size and gave me a special Gift I can use in my wedding day.SHE WAS AMAZING AND SO GENEROUS. She also has great prices on DRESSES read more

I'm so glad found this boutique and saw the most beautiful formal dress for me and a gorgeous homecoming dress for my daughter. The ladies who works here are very sweet and accommodating. They were so busy on a Sunday afternoon but we didn't felt ignored at all like other boutiques. Kudos to the ladies! We'll definitely be coming back in the future if we ever need to find dresses for any special occasion. read more

I went to this boutique looking for a quinceanera dress and I found the one of my dreams. It's exactly what I wanted. The service there was great they made me feel so comfortable. I recommend coming here! read more

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I wish I could give no star what so ever , I had the terrible customer experience here ever . The sales person I don't even know where to begin. I came into the store in need of a dress for a wedding I procrastinated to get and the wedding is in a week.. (I know my fault for waiting till the end). I walked into this store and I was greeted by a "Sales Person" I saw a dress that I liked and asked her what sizes she had . She answered to me that the biggest size she had was a 12 and she said to me thy She doesn't think it's going to fit me. But not only was she looking at me up and down and saying that I was a "Bigger Size" but she was judging my body . I just came in and she is already judging my body size. Mind you I know I'm no size 0 however you don't treat your clients like this. This lady isn't a model size either she is at least over 300 pounds . I don't know if feels threatened whenever a younger person comes in to try on dresses that she will never fit herself, but you shouldn't judge a person by their looks. Anyways I wanted to prove her wrong that I am a size 12 and nothing bigger so I went ahead and tried on the dress when I came out she still insisted that the dress didn't fit that it wouldn't zip and if I ripped the dress she would charge me $10 a rip. What a rip off . Anyhow she zipped the dress all the way up and when she did , She somehow on purpose ripped the dress not by much but just a little snag. ( totally fixable ) but she had the nerve to blame me. After the dress zipped all the way up the dress fit like a glove on my body type . The lady still felt the need to say I needed a bigger size like a 16 . I told her no that the dress fits fine anything bigger I would be swimming in it .If it wasn't the fact that I was in dire need of a dress I wouldn't have purchased a dress here . But it was a reasonable price I love the dress and my friend ( The Bride) she loved the color and the style . Towards the end the sales lady referred me to Petra from across the St we ended up switching up the look of the dress and she also reenforced the dress so it doesn't rip . I was very happy with Petra she was amazing and did exactly what I wanted with my dress . She was the only great experience that I got from this store . The other sales person clearly doesn't know one thing of customer service. It's really sad because she has to remember that because of people like us we are the ones that help pay for her bills . And on top of that I wanted to pay cash and I wanted to go to an ATM and retrieve some money she said that once the dress leaves the store she can't let me leave without paying for it. (Because at that time Petra took the dress to get it tailored ) I told her well clearly I am coming back . I have to get the dress but I want to pay cash she said no . If it wasn't that I fell love with the dress I would have just left her and cursed her out . But I was in desperate need for a dress . I ended up paying more using my ATM card . . Word of advice take your business somewhere else . Don't shop here the sales lady is horrible and she just doesn't know how to take care of her clients . Whoever owns this store you have to get rid of her she is not good for your business. read more

Amazing service and beautiful dresses! A great environment and staff are so kind!! :)

Ok let me start off by saying I LOVED this store!! Right away I noticed it was different than the other stores, the dresses were so much better. I was looking for one because I was a madrina for a quince as soon as I stepped in I was greeted by a lady mopping the floor. I asked for a price and she told me it seemed pricy so I left, but I couldn't find any that caught my attention like this store did, so I went back. She was so helpful let me try on multiple dresses, had shoes in the fitting room so you can get the full idea of how you'll be looking, was honest, wasn't impatient, and helped me zip up and take off..she did it all!! The dress I purchased was $220 and it was well worth it, I loved it & I'll be back to get another one for this years Marine Corps Ball:) Thank you^.^ read more

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I came to look for a bridesmaid dress and this was one of the first stores I stopped at. I immediately fell in love with one of their burgundy dresses. I continued to shop around, but realized that the similar dresses were poor quality compared to Gracie's quality dress. I went back to purchase the dress and they were more than happy to order me a brand new one at no extra charge. Would definitely recommend if your looking for a high quality dress. read more

The dresses in this store were different and prettier than all the others so it called my attention since I was looking for a prom dress I came in and found a beautiful dress for 260$ only thing I didnt like is that I told the women I would come back with cash to pay for the dress in 20 mins and when I came back she had the dress back up on the rack to sell again ! read more

Is there a different number where this store can be reached? I ordered a dress over a week ago, was promised it would arrive last week on Tuesday, and it has not arrived. I've been calling for several days now and no one answers! I need some sort of update read more

Wish i could give it half a star! First off, horrible costumer service! do not come into this boutique! My friend (the bride) loved this peculiar store because the dresses were slightly cheaper then anyone else down the block in dwtla. Well you really get what you pay for! I walked in to try my dress.. which i'm a size 12 . The sales consultant insulted me by saying " thank god because we don't have size higher for fatter girls! 12 is the most biggest we have for your wide frame! who says that?! i gave her such a mean look and told her that's wasn't nice to say, but she completely ignored me and went on about how no one uses girdles! she literally toss the dress in the room and went back to her phone watching a movie! there was other costumers that she completely ignored too.Ugh if it wasn't for my friend liking this certain dress i would of taken my business elsewhere. read more

The owner and the employees are ridiculously rude. Your only allowed to try on 2 dresses at time and they don't even let you try on the dress comfortably, the ladies keep popping their head in your dresser as your dressing to make sure u rush out. We were interested in ordering 5 dresses for my bridesmaids, and they couldn't even let me know if they would have it ready for the date I needed it, they just kept beating around the bush and said they weren't sure. Although their dress collection were some of the best in the area, I can see why it gets so busy, very nice dresses at moderate prices. But the workers should get it through their head that they are trying to run a customer service business and need to show more respect to their customers. Would not go back, because of the workers. read more

HORRIBLE customer service. I tried going in there to negotiate to exchange my dress since it didn't fit me. The lady working there didn't even try to understand my situation and told me to the tailers. I took it to the tailers and was told there was nothing they could do to fix it. I called the store back explaining my situation and the lady hung up on me! All thos for a dress worth 230 dollars! Do not buy here until the owner changes the horrible customer service! read more

HORRIBLE HORRIBLE HORRIBLE customer service. Judy has the WORST customer service skills. The owner needs to realize that they missed out on money because of how RUDE JUDY is! I really hope that's her name and she didn't give me a fake one. She is the wide set lady that looks like she hates her job. The store could have made over $700 for bridesmaids dresses but we walked straight how due to lack of customer service!! read more

I came here to look for a cotillion dress for my 13 year old and had amazing service. I came on Wednesday and the saleslady knew the brand of dress we were looking for, but suggested other styles to make sure. She knew she could order the dress, but wanted to see if there was one we could leave with. She was so gracious and her words were gentle with my daughter. She found the perfect dress that was lovely and modest for her age. In this world where more adult dresses could have been suggested, she did not. The price was well within my budget, too. I'm sure being there when it wasn't so busy, helped. She was just as attentive to 2 other ladies that were there. read more

Rude service they practically tell you if u want to buy it for sure they will help you or if u want to try a dress on display due to the size is if your going to take it then I will take it off display if not then I can't like really? You need to try it on of course to decide hello common since both these ladies need to look for another job if they don't like dealing with people or helping them. I did actually buy a dress because I had no choice on the color I needed but when I called them to tell them that the color I needed changed and I haven't even picked up the dress yet but I did fully paid and said I understand no money back I'm willing to pay more for a different dress and they said no sorry that dress u wanted doesn't sell so I can't keep it u have to take it. So I said oh much thanks anyways and walked out they are a dress store selling dresses everyday and they would not just sell me another dress ‍ but besides that they need better service and one more thing before u buy make sure your not going back for any reason because basically they don't care read more

HORRIBLE customer service. These women are the rudest people & have NO respect for their customers. They were helpful when then took my order & that's where the help ended. Judith who is the manager doesn't know anything about managing a store or people skills. I wish I would've haven given my business to someone else. My recommendation is keep on walking. It's not worth the headache & stress dealing with this store. read more

The downtown LA Fashion District is packed with women's evening wear shops, and the most visible ones tend to be between 9th and Olympic and and Santee. But if you go a little south on Santee toward 12th, you'll come across Gracie's Boutique. Instead of generic prom, bridesmaid, and evening dresses, they have fabulous peacock feathered and interestingly draped shimmery formal dresses. The dress designs are more unique than the regular evening dress shops I've come across. If they're open to price negotiations, I'm definitely coming back the next time I need a cool formal dress. Customer service was very friendly and helpful and they were very accommodating about letting me try on any dress I was interested in. They're open 7 days a week, so head out there if you're looking for a unique, moderately priced dress. A small disclaimer though, the area can feel a little sketchy if you're walking around by yourself, but if you drive there and park at a meter close to the shop, you won't even notice. read more