Great price and great location! We rent 2 large storage units that we've had to visit every couple…read moreof weeks and have been very happy with the management and security.

Called to see if propane tech was on duty (They often are late for appointments). Very rude on the…read morephone. I asked if the tech was on duty, she said, "I'm here 'till Two". I asked two more times if that ment she was on duty now. I have called before and the on duty person went to lunch for over an hour! Miss Rude then says, " I told you three times I'm here 'till 2! And that implies I'm here now!" I would rate U Haul as a minus 300!

Friendly, safe, clean storage facilities. Prices are reasonable. Would definitely use again…read more Perfect for storage between college semesters.

I went to the unit I had reserved approximately 12 days ago at 6:00 am. I opened my unit to find a…read moresignificant amount of water pooled in the back corner of the unit. Since the office didn't open until 9:30 am and I had to start getting my stuff moved into the unit, I went to find a 1/2 pallet (that was all I could get in my car). I found a place that had one, luggged it into my car and went back to the unit put the pallet down and unload my items. I had to go back to take a second load so I waited until the office opened so I could go by there on the way back to the unit. I went in and explained the situation to the manager and asked if I could use the unit next to mine which was available and had far less water in it. They shouldn't have any water in them, but I was in a bind because I needed it today. The manager said he didn't see any reason why I couldn't move to the same size unit next to mine. He informed the employee in training that the Regional Manager reguired approval before switching units. After waiting awhile I asked if I could go clean out the other unit and spray for bugs. He said he would come to the unit once he verified the change with his manager. I cleaned out the unit, sprayed for bugs, and waited. Finally, the manager came back with an answer. He said that the Regional Manager said that I could rent the other unit but I wouldn't get the discounted rate for the next two months as advertised and in my contract because the other unit was "upgraded". The only differences in the units was the amount of water and a small difference the size of the units. M downgraded unit was actually a tiny bit bigger than the "upgraded unit" because of where the steel beams were. It seemed clear that the Regional Manager didn't want to give me the 3 month promotion that his company advertised so he could make more money. I had no options at that time. I would expect a response from the Corporate office regarding this blatent intent to obtain more money out of there clients. There is absolutely no reason that I should have not been upgraded or moved immediately when I informed the office that I had water in my unit. Unfortunately, I had more on my mind that morning and didn't prepare to fight for what should have been basic customer service.

Between apartments and found this to be tremendously helpful. Clean, 24 monitoring and helpful…read morestaff. Thank you StorageMart

Do not do service with this company or with Regional Manager James Ellis. I bought my 5x5 storage…read moreunit online on 6/29/20 for 27.99 month with 1st month free and 25.00 admin fee. Went in the next day to buy lock and fill out paperwork with auto draft verifying no additional fees would accrue. I have received 5 calls from corporate each time explaining the issue and that they would take care of it. Went by unit today (I've only had for 2 weeks) I'm locked out because of no July payment- (which was suppose to be free) and in addition they have added a 35.00 lockout late fee and a 20.00 monthly insurance protection plan. Called the regional manager to discuss and says I signed the paperwork, they aren't in the wrong. Total bait and switch along with not trying to make it right. I'm in shock at the lack of customer care- will never recommend using them.

Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were…read morenotified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMart's false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesn't have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. They urinated on the items inside, left a shirt and their bolt cutters. There were other break-ins, two others according to Columbia PD, that week as well. The police were helpful, but there is only so much can be done. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8' fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenant's property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings. That is why I would avoid renting storage from StorageMart. Oh, their insurance that they require you to take out is worthless as well.

My experience with Debbie in Jefferson City, MO has been amazing. She has been very helpful…read morehelping me set up the lease agreement for my daughter to store her dorm room over the summer. Debbie has amazing follow up, was very helpful when explaining a billing error and was quick to get it solved. During our phone calls she is always friendly and cheerful. My daughter visited the storage unit in Columbia, MO and it seems clean and ready for us to move her items into at the end of the school year.

Absolutely the worse place to choose for storage! We had our stuff in the place for over a year…read morewith no real issues, then got my unit busted into and cleaned out. Found out from worker that thefts are so common they don't even rent units anymore but they don't care enough to warn their paying customers. Terrible oversight, they only want to sell and service the gun shop on site. Homeless people living in open units, no lights, no cameras. Checkout KMIZ news report from Jan 2024 it says it all...

Units worn down, no climate control, zero cameras, and accept zero accountability for any theft or…read morebreak-ins, and no way to provide police with any footage. Unit broken into and items thrown into elements. Was not called or notified in any way, items thrown back inside and relocked with no call. Persistent theft and no measures of intervention. You would be better leaving your stuff outside with a "free take me" sign. At least you wouldn't have to pay to get robbed.