Last Sunday around 4:00 pm, my wife and I went to the new Grab A Gyro location in Tualatin and ordered a Gyro sandwich to go. When it was ready, the young man (cashier) handed us the sandwich and my wife asked for a cup of water. The young man handed her a small 6 ounce plastic cup without a lid. My wife told him that she needed a cup with a lid, and pointed at the cups they give away for soda pop, explaining to him that we are taking our order "to go" and don't want to spell the water while driving. Surprisingly, the young man asks his manager (they look related), who happens to be sitting on the customer's side (our side of the counter). The manager (in his late twenties) responds that the small plastic cups are for water while the other cups are for only soda pop. Out of shock to his response, we paused for a second, then, my wife thought the manager didn't understand her request. So she asked for a cup of water with a lid, but the manager said our water cups come without lid and the cups with lid are for only soda pop. We were both shocked and angry, so my wife put the plastic cup on the counter and told them we do not want your water and we walked towards the door to leave the restaurant. As we were leaving the restaurant and while the door was closing behind us, I heard the manager yelling at us saying "do not come back to my restaurant". I then, reopened the door and told him "you stupid idiot, we are not coming back to your restaurant anymore". In a split second the manager got up from his chair and came charging at me, I stood my ground waiting for him and at the same time the young man (the cashier) ran towards his manager. He stopped him just three feet away from me. The manager kept yelling saying don't come back to my restaurant and asked the young man to call the police. I replied, call the police. and waited for about a minute as he was yelling. I saw nothing happening and they are not calling the police, so I walked away.
This is a pathetic restaurant with a severely mentally disturbed manager, who definitely has serious anger issues. I can't find words describing this extremely poor customer service.
I never had a bad experience like this one or anywhere close to it.
Tuesday 9/25/2018: This is in response to the Manager's (Ali. N) reply to my review above.
You said in your response "I don't want to assume anything but can you please verify that you are leaving this review for the correct restaurant?"
Well, I just included a copy of the receipt, sent by Square to my email, for the order I placed at 4:00 pm on last Sunday at Grab A Gyro in Tualatin. You can see the restaurant name, address, date and time on the receipt, so my review above, is about the correct restaurant.
We were at your restaurant last Sunday and we were served by a young man at the cash register. The young at the register turned to another man (in his late twenties) asking whether he can provide us water in cup with a lid.
Mr. Ali N., it appears that you are either have no idea who works at your restaurant at any given day and time, or you are so focused in discrediting my claim by simply saying the employees I referred to, in my review, don't work at your restaurant and therefore I am writing a review on the wrong restaurant. Either way, it does not make you look good.
Also, you said "I will also send you a personal message with my credentials and you can call me directly".
Well, I have not received anything from you yet. Again, it is funny that you responded to my review so quickly, but so far I have not received any personal message from you, not that I care.
Still, even after I posted a photo of the receipt that confirms I ordered food from your restaurant, you have not showed any kind of apology, and were more concerned in rebuffing my claims
I don't want your free meal. All I want is to acknowledge this incident, do something about it and apologies
A cup of water with a lid!!! Seriously read more