Luis was great and to the point of business. He sold my daughter a car and I wasn't looking forward…read moreto the end of the deal, but it turned out I was very impressed. Luis is absolutely, the best in customer service, product knowledge, and so very efficient with setting everything up. He streamlined every part of the process without any games. And btw, I would have no problem dropping the deal midway or at the end. There was absolutely no nonsense, and a super smooth transaction from start to finish. I consider myself expert with customer service and quite experienced, so I don't give that compliment easy. Luis, you were absolutely a pleasure to deal with and I hope it continues for future business. Thank you to the entire staff that was part of closing the deal. I'm glad my daughter choose your dealership!

WOW. from scheduling my appointment with Jessica and then calling back and speaking to Georgia,…read morethese two are some of the friendliest and nicest people I've had the pleasure of speaking to. They are warm and inviting and really make you feel like you matter! When I came in for my appointment I was warmly greeted by Jorge and also the Manager Marco. Jorge was pleasant and friendly and truly embodies the idea of customer service. Marco personally followed up with me since my part was on back order for months. He secured the hard to get item for me in a matter of days and took charge of the situation. 5 stars all across the board!

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

I am extremely surprised on how fast this guys are, 2 phone calls and 1 text and I had the car that…read moreI wanted in front of my door. I have to recognize that since my first phone call to Signature they treated me nice, then I got in contact with Vlad F he made things easy for me. He guided and suggested me according to my needs. Since the moment Vlad made the price budget the prices didn't change (like others they tell you a price and then for some reason changes) what he told me in the beginning is what I am paying, not a single penny more or one less. The team helped me to find the most competitive insurance and I am glad with the quote they provided, I am honest on this, some of my friends are changing insurance and others are getting rid of their existing leases to be able to work with Signature Auto. I was recommended to them by my friend and I am going to keep recommending to mines. Vlad I am glad I worked with you on this. Thank you and your team!

Was forced to take car wasn't affford tire coverage. Salesman got rude when I told him my issue.read more

Talk about a company in Brooklyn that treats their customers like actual people and not just a…read moremoney hoarding operation. The level of customer service was great, and I would like to personally thank Steve and Robert for all of their help. I have gotten 2 cars from here already (personal and for the parents) and shall be coming back for more! Guaranteed best pricing and they will not screw you over just to make an extra buck. They deliver the car right to your doorstep on a date that you choose and take away your previous lease leaving you feeling relaxed and worry free. They take care of all of the paperwork and all you have to do is enjoy driving your new car! I recommend them to all and even if you're not sure of buying, just give them a call for a quote and compare them to other leasing agencies. A quick chat is all that you will need to make the right choice.

OMG!!!!! I AM SOOO HAPPY!!! David got me in a brand new CX9 Touring 2021 in three days the BEST…read moreexperience ever and VERY professional, if I had a questions I would call David and he would always pick up. I will NOT be going any where else see you in 2023 went it time for other lease. I will be sending my sister and brother to New Auto Group for their next lease in 2021. David, Steve and Robert continue the good work. Thank you Sandra Bailey-Graves

my sales Samier Serrano was very helpful and i recommend him to everyone thank you !!!read more

I had an extremely frustrating experience with the Plaza Honda Service Department. I came in…read moreexpecting basic support, but instead was met with inconsistency and poor customer service. First, they refused to honor a tire warranty I had from another dealership, which was already disappointing. Then, I was told they don't offer Sunbit financing for amounts over $1,000. When I questioned this, they suddenly backtracked on that statement, which made the whole situation feel unprofessional and unreliable. To make matters worse, I was told a single tire would cost around $310 and that they would "see what they can do" on the price. That kind of vague response, especially for something that expensive, didn't inspire any confidence and felt like they were just trying to smooth things over without actually helping. Overall, this experience has completely turned me off from this service department. I will not be returning, and at this point, I'm seriously reconsidering ever purchasing a vehicle from this dealership again.

Everyone was nice and generous. very respectful and the place was clean. keep up the great job and…read moreI would recommend to friends and family.

Service -- They charge $399.95 / hour labor and won't negotiate. They include a diagnostic fee, so…read moreonce your car enters their shop you're out $400 bare minimum. Diagnostics usually last 2+ hours. I tried to take off recommended repairs like the $950 thermostat replacement to get some breathing room. The service advisor only offered a $300 reduction. If you need your car serviced, DO NOT GO HERE. Check out the attached photo for $10k quoted labor. I got the same parts and labor quoted at a reputable independent shop for $3k. Go figure.

What else can I say, Ralph is the man!!…read more He helped us get a new truck, he was not pushy, presented our options and availability. He was very clear on what was available and there was no need to haggle for a lower price because he made it happen without much hesitation. He took care of all the paperwork and the phone call to the insurance company. There was a mix up on my end with the model we wanted, so the car that was waiting out front was not going to be ours, but had I been clearer, purchasing a vehichle through them would be easy as 1 2 3

They have done it again!!! I'm absolutely amazed. I have been looking for a particular car recently…read moreand the only way to get it, (a 24 model) was to actually deal with dealers that don't work with brokers. There's a reason why I stopped dealing with "stealerships". I called Lenny Komsky and asked for advice. Not only did he take the time to try and get the car but when he was met with pushback(from the dealerships) he gave me the info needed to try and get the car I wanted from an out of state dealer. After calling a few dealers and giving them the numbers that Lenny told me the car should be selling at(much lower than what the dealers wanted), I finally got a dealer to call me back and agree to what Lenny told me the car should be at. The dealer than proceeded to send me the paperwork which Lenny asked for me to send to him to double check everything. Even though they made nothing on the deal, the Grand Prix team made sure I got the best possible deal and made sure everything was in order. I was even able to get the car delivered to my front door from a dealer close to 800 miles away for no extra charge. Again all tanks to Lenny and his team. I really don't know how to thank them for this. On top of all that, Lenny was able to get me out of my current Lease 8 months earlier so I can get the car I've been looking into. Mind you some dealers quoted me 800 dollars a month more than what I ended up paying for the same car.

I had a lovely experience shopping for a car here. I did not end up purchasing from them, but I…read morethought the sales staff was chill, and very accommodating.

1 Star I would…read morestrongly advise anyone considering Empire Nissan of Bay Ridge to think twice before doing business with this dealership. I canceled my Road Vantage contracts in November 2025 and was owed a refund totaling $2,044.73. According to the written cancellation confirmation I received from Road Vantage, the refunds were processed and sent to Empire Nissan of Bay Ridge on January 21, 2026, and the dealership cleared both payments on February 6, 2026. More than six months later, I am still waiting for my money. Throughout this process, I have dealt with Joel (salesperson), Dwayne (Finance Manager), and Reggie (General Manager). Instead of resolving the issue, I have been given excuse after excuse and constantly passed around without receiving a clear answer or my refund. Every time I follow up, I get the same runaround while the dealership continues to hold money that, according to the documentation, was already received and cleared. The email from Road Vantage clearly states that: Contract DAR03759044 refund: $858.73 Contract DAR03759046 refund: $1,186.00 Total refund owed: $2,044.73 Refunds were sent to the dealership on 1/21/2026 The dealership cleared both payments on 2/6/2026 Despite having written proof that the funds were received, Empire Nissan of Bay Ridge has still not paid me what I am owed. This is completely unacceptable and demonstrates a lack of professionalism, accountability, and respect for customers. If management truly cares about customer service, they should stop making excuses and finally release the refund that has been overdue for months. Until then, I cannot recommend this dealership to anyone. I have documentation and email evidence supporting everything stated in this review.