Great business. Super nice people and always pleasant to work with. Shops your needs out to find…read morethe best prices

Very good business. Nice people. Easy to do business there. I have used them for years and I'm…read morehappy.

Heidi Goldsmith is simply fantastic! Always available and is quick with suggestions to help her…read moreclients with the best deals along with services for her snowbirds that they may not be aware of. I would highly recommend Heidi.

I absolutely LOVE Kathy Garrett and her entire team!! They are personable and beyond thorough!!…read moreRecently, I had the pleasure of working with Heidi and she went above and beyond getting me just the coverage I wanted. The rates were unmatched and I couldn't be happier!!! Thank you Kathy and Team! ::Kelly S.

Phoenix Insurance Group is amazing and has helped me so much with obtaining insurance over the last…read more3 years. I was feeling lost and frustrated and they were able to help me find what I needed.

Great insurance company! Always very responsive & helpful with all of our needs. We will continue…read moreto recommend Casey & her team!!

Courtney is by far the best at what she does. For all of your insurance needs, please dont hesitate…read moreto call her. She will help you every step of the way and also teach you as you go. Simply the best! Thank you Courtney.

Courtney is one of the top people in her entire company and one very smart & fun lady. I'm very…read moreimpressed with her.

Wow, just Wow!! Kristin was AMAZING. I have spent the past 6 months looking for better insurance…read morethan USAA as USAA has went downhill fast in claims, service, and horrible price hikes. I live in Ahwatukee near South Mountain and most companies rate us moderate to high fire risk because of this. Even though we are actually nowhere near the mountain and smack dab in the middle of a subdivision. Kristin did her forensic research she is famous for and was able to actually get underwriting to use her input and photos to let them know we are NOT high risk for fire, we have a brand new fire station one mile from our home, that we have tile and stucco and she got us a mind-blowing discount on a great policy from Travelers. She also was able to save us a ton on our car insurance. All together she saved us almost $3,000 a year over our USAA prices. I had been with USAA 39 years straight. She really listened to my needs and she gave me policies on both auto and home that are even better than USAA getting me out of some loopholes that were in their contracts. Kristin really knows her stuff. I tried quite a few other independent agents and also the State Farm and other captive agents route but nobody wanted us because of the AI computer generated fire risk zone. Or they were coming in even higher than USAA. Kristin wanted nothing to do with these carriers using AI fire ratings and she went to bat for me direct with Travelers using good ole' human common sense and persuasion. AND, she did all this in less than 24 hours and got me approved over the phone and apps signed via email. Fast and Easy and a HUGE SAVINGS in cost. Did I say, Wow!? Please give Kristin as call. You'll be very glad you did. I guarantee it!

An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

When I moved here in the middle of 2026, I made the mistake of going online and entering my phone…read morenumber to look for insurance quotes. The nonstop phone calls started immediately. I spoke with a couple of different agents and ended up choosing one, but when I realized something didn't feel right and tried to cancel, I was told I couldn't. That didn't sit well with me, so I decided to keep looking. That's when I found Dawn Black, and I'm so glad I did. She was incredibly helpful, attentive, and honest from the very beginning. She made the entire process easy to understand, and I felt like I could trust her. Anytime I have a question, I reach out to her, and she always responds in a timely manner. I only wish I had found Dawn sooner--it would have saved me a lot of time and frustration. I recommend her 100% to anyone looking for an insurance agent who genuinely cares about her clients.

I am very glad to have Dawn Black representing me as my Affordable Care Act agent. She is extremely…read moreknowledgeable and thorough in her area of business. She very patiently found me the best affordable health care plan that I needed. I must say she does a thorough research into each "Health Plans" and relays the most accurate information to her clients. I would whole heartedly recommend her to all out there looking for an intelligent, reliable agent. Thank you for all you do, Dawn!

I was recommended to Cody from Gen Shield Commercial…read moreInsurance Group, and was impressed with his knowledge and expertise. Cody responded quickly to my questions and concerns, couldn't ask for better service. The level of customer satisfaction I've experienced with Cody is unmatched. I would highly recommend Gen Shield Commercial Insurance Group for your trucking Insurance. Five stars for customer satisfaction!