I almost never leave negative reviews, but my experience with this company was frustrating enough that I feel obligated to warn others.
The project was supposed to be a simple three-day job: pouring and stamping a concrete patio with a slight incline to prevent water from pooling. Unfortunately, nearly two months later, I'm left with a poorly executed patio and lots of frustration.
From the beginning, communication was a major issue. The worker who showed up began prepping the concrete incorrectly--ignoring the planned curved edge and preparing it straight across. Trying to correct this was challenging, as we don't speak Spanish.
The most important part of the project--the incline to direct water runoff--was completely botched. After pouring and stamping, water pooled on the patio even worse than before. We had to complain to get someone back out, and while they did pour new concrete over part of the surface to correct the slope, it was only a partial fix. Worse, they didn't bother to stamp the new section, leaving an obvious mismatch.
After more back-and-forth, someone came out to stamp the concrete after it had cured, but as expected, it still doesn't match the original work--and never will. The aesthetics are completely off.
Then came the resealing, which was another failure. Large white spots now cover the areas that were supposedly "fixed." The reseal looks blotchy and unprofessional.
What was supposed to be a quick job has dragged on endlessly. I've had to constantly chase down updates, and even when I'm given a day that someone will come out, no one shows. It's been an exhausting and disappointing process.
I've spent over $100,000 on home renovations in the last few years and worked with many contractors, but I've never felt like less of a priority than with this company.
I regret not going with a different contractor, and I strongly suggest others do the same. There are too many reliable options out there to risk working with a company that delivers such inconsistent results. read more