If I could rate half a star, or none, believe me I would. My friend and I are from Hawaii, and eat phô there quite often. We initially wanted to eat at the place next door, but for whatever reason it was closed. As soon as we walked into the restaurant, we were greeted by a woman who I can only assume was the owner. She asked us how many people, I told her 2, she pointed at an open table and we sat down.
After browsing through the menu for about 10 minutes, we were ready to order. It took her another 10 or so to stop at our table. The restaurant was busy, but not to the point where she didn't have a spare moment to stop at the Vietnamese and Chinese customers to talk with them...which she did. When I ordered, I pointed to what I wanted (#3 phô with beef balls and tenderloin), and as I flipped to the back where the drinks were located, she slapped my hand and scolded me in French, I'm assuming saying something along the lines of, "I couldn't read it. Wait!" She then flipped the menu back to the page where the phô was listed and wrote down my order. She asked if I wanted a small or big, I told her petite (small). After taking my friend' order, I also asked her for an orange juice, which she brought right away. Probably the only positive thing I can say about this entire experience.
We waited patiently for our food, and I noticed that all the other customers who ordered phô had received a plate of fresh vegetables, which is customary, yet I hadn't received anything. When the food finally arrived, my friend politely asked her for more of the hoisin sauce because our bottle was practically empty. She scolded my friend and said that the sauce was only for phô dishes and she would bring more sauce once we used it all. So that's exactly what I did. No surprise she never returned with more sauce or a new bottle.
We began eating and as I pulled the meat out of the bowl, I noticed a hair sandwiched between the layers of beef. I was already a few bites in but immediately spit out what was in my mouth and didn't touch the rest of the meal. My friend also commented that her food was mediocre as well.
When she finally noticed that, although our bowls were quite full, but we weren't going to eat anymore, she finally brought the check. She had charged me for a large bowl of phô and not a small like I had ordered. At that point, we were just fed up with everything about the entire dining experience and paid exact change just so we could leave as soon as possible.
I would NOT recommend his restaurant.
Food - 3/10
Service - 0.5/10
Price - 4/10 read more