It makes me really sad to be writing this review. During the huge April 2025 rainstorms (review…read morewritten in March 2026) this company was recommended to us by our insurance agent when we had some flooding in our basement and we needed mitigation. Our experience started out great but then turned into a nightmare. When we first called, I really appreciated the sense of urgency that they worked with. They came right away and were able to rip up the carpet and the drywall as needed to get the space dried up. This is the extent of my positive experience with them. We offered them the reconstruction project, asking if they could work with the remainder of the insurance money we had, with some flexibility as needed. Since I was so grateful for the work they did on the mitigation, I told them to not worry about the timeline, that we wouldn't rush them. This came back to bite me hard, since all the employees that were sent a) did a laughably mediocre job, b) were crying, demanding to be paid in full when the work was nowhere near done, c) were incapable of accurately communicating when they would be over to do work, causing me to miss meetings and medical appointment while I sat at home waiting for them to not show up. This entire saga dragged on for literally nine months, and all of this was while I was pregnant. I understand I gave flexibility with timing, and some with budget, but nine months of empty promises and blowing the budget with BS rework is unreasonable by any standard. The business owner, for months, repeatedly apologized and promise to make it right. I understand some of the circumstances were out of his control, but again, 9+ months of dragging out a simple drywall and flooring project for us who has given them all the grace in the world is disappointing and unacceptable. It ended with me texting him to just forget about everything, that we will learn our lesson, take our fat L, and just hire someone reliable. It was upsetting, frustrating, but fitting that this last message didn't get a reply or an acknowledgment. The ironic part is that we are in the market for a carpet cleaner, and we would love to go with someone local. Shoot me recommendations!

They showed up the next day after I called and quickly cleaned my carpets very well. Their pricing…read morewas the most reasonable of anyone else in town. They got all the stains from my carpet and it was clearly much cleaner when they left than when they started! I would recommend Piles to anyone I know!

Very reasonable prices and did a great job on the carpet on the stairs and 2 rooms. Will definitely…read morecall them again when I need my carpets cleaned!

Amazing work on my rental house that had excessive dog hair and dirt in the duct work and stank of…read morewet dog constantly It's amazing how wonderful it smells in the house now I'm using them again and on all the houses

They DESTROYED my wood floors and refuse to fix or repair. They are bully's and completely…read moreunprofessional to women. Beware they do NOT have 100% satisfaction or repair. It's all LIES. Horrible service. Over priced and awful work

If you have water damage "DO NOT CALL SERVPRO!"…read more I had a basement leak, Farmers insurance assigned them, Dustin and his partner came out for 45 minutes and said the entire house needed to be packed up and floors and walls ripped out. Days went by and insurance thought it was done, they never called, returned or fixed it. Farmers insurance submitted them as a company to blacklist. Meanwhile I'm back to square one!

My home had upstairs toilet flood on Nov 3, 20023. Response for mitigation was immediate and got…read moreout everything. I wish I had stopped there. But I chose to continue with for the rebuild. The first month it sat there with fans blowing on everything. Many promises made, so many. Then nothing. first it was "oh its holidays, then oh team got covid, then oh its christmas, then its team members quit. Jan 15th still nothing done on home. Set limits, and higher expectations and always met with excuses and promises. Original promise date of March 1 came and went with nothing. Then a little work done, but the worst workmanship ever seen. It just kept getting worse. It is now 7 months later and I still am not home and my house, what has been done is so poorly completed its a disgrace. Nothing even, or correct or clean or level or professional. The workmanship is a shame. Finally in May after begging to finish was blown off again. I discussed with insurance and agreed had to fire. Little did I know Insurance had paid them and now was no longer going to cover to finish house and had to get from Servpro. So many excuses for a complete failure of a renovation. The worse was always hearing others in need. I was always on back burner. Left over, fit in, find a subcontractor at cheapest price and just ignore all my pleas for help. I would never ever recommend the company with their lack of professionalism today.

Justin was friendly, very responsive, and helpful. He did great work for a good value! Friendly…read moreservice and timely execution.

From the owner: Refresh your space with luxurious carpets and fresh modern laminate or hardwood flooring –…read moreProfessional Installation and services / Fully insured

Stanley Steamer showed up to fix the problem and found the source of my water problem in the crawl…read morespace. They showed up and corrected everything. I am very pleased!!!

Bait and switch in my opinion. A $250 estimate turned into a $500+ job because I had rugs, not…read morecarpet. What's the difference? Update! Company promised a call to reconcile. Never happened

Toby came back today to clean the tile in my kitchen. I cannot express accurately the…read moretransformation that Toby performed. I bought a house that is 110 years old, and the tile was probably installed 30 years ago and never deep cleaned. I LOVE cooking, and the kitchen is the place in my home that I spend the most time. I hated this kitchen. It felt dirty and old, and I couldn't stand taking my 7 month old daughter in there. After Toby cleaned and sealed the tile it feels like a brand new kitchen. I could honestly lick the floor (I won't, but I could). My baby isn't crawling yet, but now it won't creep me out to have her crawl in the kitchen. Toby went above and beyond. He did my carpet cleaning and tile and grout cleaning professionally and with a great attitude. I even left to have dinner while he was here and felt totally comfortable. Please don't hesitate to use Bardstown Carpet Cleaning - Roberts Steam Clean when you need carpet cleaning in Louisville.

From the owner: You'll be delighted with the attractive fragrance that greets you when you've had your carpets,…read morerugs and upholstery professionally steam cleaned. Many steam cleaners use harsh processes and chemicals that require long drying times that leave you unable to use your rooms, which is an inconvenience you can do without. My steam cleaning system has been refined and fine-tuned over the years and is designed to ensure the deepest clean but without causing any disruption because they are almost dry after I've finished! I also won't fill your home or business with smelly chemicals. My service is prompt, fast, and expertly done in detail. I offer many different programs depending on your cleaning needs and requirements. Looking forward to working with you soon!

first time I've used holbrooks carpet cleaning. Sam goes over and beyond what was expected of him…read more great price and great work. I will definitely use him again

Holbrooks did a great job with my vintage must rug - it looks like new. Sam, the owner, is…read moreprofessional and very responsive. Very reasonable prices, too.