Great service. Phone was messed up a while back. had a cracked screen and paid a fair price to have my screen replaced. Everything that was being done during the fix was explained to me, so I feel confident that I was being given their honest opinion on what needed to be done and that they had taken care in doing so. Would recommend to anyone that needs IPhone repairs, especially if they would like it in a timely manner! read more

iPhone repairs at the speed of life. Who has time to wait at the Genius Bar or take the subway to a storefront? Now technician owned and operated, Gotham brings the repair to you -- at prices matching or below a conventional shop or Apple Store. All you need is a flat surface and good lighting plus your busted-screen phone; they do the rest. Quick, easy, friendly and done! If you have AppleCare+, you need to go through the Apple Support process for the discounted screen replacement. For everything else, there's Gotham. read more

I thought this place was going to be good but clearly when something goes wrong they don't know how to handle it. While the actual service is convenient, the quality of the repair isn't great. I got my phone "fixed" and less than 24 hours later it cracked again after just sitting in my bag. I didn't drop or mishandle it. It's cracking in a weird place which makes me think there was something faulty with the install. I contacted them and the tech said he would have to talk to his manager about the solution. He said they would show the manager pictures and have the him reach out. He never did, so I reached out but never received an answer. Reached out again and still no answer. I've had an iPhone for years so I know that they are not supposed to be this fragile. It's now cracking even more days later and I haven't dropped it at all. The screen is completely falling apart now. So now I'm out $140 with an even worse crack than I had in the first place. read more

WORST SERVICE EVER! My iPhone screen cracked less than ONE DAY after getting repaired from this place. I was carrying my iPhone in my purse, I take it out and it is cracked. HORRIBLE customer service - the company told me the crack was my fault and offered to replace for AN ADDITIONAL COST. NEVER use this company! read more

I requested an appointment to fix my iphone screen and was given one within 30 minutes. Juan arrived 30 minutes prior to his expected time and had the screen replaced within 20 minutes. They come right to your home to do it. No hassle and professional. They were great. Highly recommend. Thank you! read more

This review is long overdue. We have been using Gotham for years now and they have lasted with us longer than some of our phones! :) They provide absolutely amazing service with 5 stars on every conceivable metric. They arrive on time, do the work perfectly (and fast at that), and are always an absolute pleasure to speak with! I've recommended them to several people, who refer them to other people, ad Infinium. Thanks to them, I'm the hero of my friend group-- they're that good and their prices are super fair. What more can you ask for? read more

As reviewed many times previously, these guys are great! Quick, knowledgeable and accommodating - always. Gotham iPhone is my "go to" for all repairs and I have gone to them alot (definitely need to get a better protective case but ....). All techs are always courteous + professional - Ed Cortez serviced my 6 today and worked wonders. Always satisfied. Thanks guys. read more

I don't write reviews often however I am compelled to write one about the guys at Gotham iPhone repair! They provide AMAZING service and the best part is, they come to you!!! I've used them several times and NEVER have I had a slight complaint. They are quick, efficient and extremely professional. Give them a try! You will not regret it!!!! read more

I went to get the battery of my iPhone replaced and they broke my phone in the process. It took one week of miscommunications and continuous delays for them to get me an old used phone with a cracked screen and malfunctioning volume button to replace my phone. Definitely will never use this service again. read more

I am literally BLOWN away by this service! It's so hard to find a place with good customer service in NYC, so I am beyond pleased. This is my first yelp review in well over a year. I cracked my screen a month or so ago, and have been neglecting to get it fixed. This morning, however, I dropped it again and came to terms with the fact that I needed to get it repaired. I first went to Apple, which is right near my work, and as I expected 1) their prices were too high 2) they were going to force me to update my software (to fix a screen?!?!). I walked out and refused Apple's service as I knew that updating to iOS 11 on such an old device would absolutely destroy my phone. I then text Gotham Iphone, referred to me by a friend, and was amazed at how responsive they were. I met Frank at Chelsea market mid work day, as he explained he needed a surface to work on, and he fixed my screen in ~10 minutes. Super friendly guy, and payment was super easy! I just venmoed them. Be sure to tip these guys, they're great! read more

A+ SERVICE. Dropped my phone last night and I'm going away tomorrow and dont want to stare at a cracked screen all week! I called first thing in the morning to see if they could help. They set an appt right away and came TO ME. I just ran down from my office gave the phone and came back about 20 minutes later to a freshly uncracked beautiful phone. The tech arrived promptly and was SO professional courteous and efficient. I have a new screen and in fact a better, brighter screen. I cannot rave more about this service. I was lucky enough to have Frank help me He has wonderful customer service skills on top of his technical skills! HIghly recommend this should your phone be in trouble! read more

Thursday 7PM: Drops phone in kitchen, shatters front screen. Phone is unusable. 7:30PM: Yelps "iPhone Repair" - I can't believe I have to spend my lunch break doing this tomorrow. 8PM: Finds Gotham iPhone - nervously emails. 8:30PM: They respond, confirm that they'll be at my office at 10:30AM tomorrow. Friday 10:25AM: Trapped in the elevator at my work. SERIOUSLY? Can't call Gotham Iphone to let them know im trapped because my iphone is broken. Is this a Seinfeld episode? 10:40-45AM: I am freed from the Hellevator. I see Scott (?) on my floor. I explained what happened, he understood because he heard other people talking about how someone was trapped in the elevator. 11:00-11:10AM: My phone screen was fixed. He even cleaned up my phone because it was "a little dusty." I believe it! In fact, I should really get a phone case. Nice guys providing super fast, efficient, convenient service. read more

These guys are awesome. They come to your office/home/wherever and fix your sad excuse of a screen in 5-10 minutes. And if for some reason there was a slight issue with the repair, they will be super responsive and come back to you on the same day. read more

Phenomenal service and value! Was at Memorial Sloan Kettering this morning while my wife was having a procedure. Her iPhone screen was broken and I wanted to surprise her with a fix. Emailed Gotham and their man met me in the waiting room. The repair took all of ten minutes and was completed within an hour of my first email. Brilliant and highly recommended! read more

This is a great service. Shortly after I called to have my iPhone 5 screen replaced Corey came to my job, fixed my phone and was leaving in under 15 minutes. My phone looks brand new and I love it! If your screen is cracked at all CALL THESE GUYS! read more

Gotham IPhone. You are beyond. I don't even live in Manhattan, and by no means have the money for cosmetic fixes for all my daily foibles due to clumsiness, but you are one of the few splurges ($120 may not be a splurge for all, and is more than fair for the skill, speed, and convenience they provide, but broke is broke and I am broke ha) I have made of late and not regretted it for a second. Not only are they professional, prompt, and exacting, but they have a heart too. They suggested a meeting spot right off the train I take, were incredibly punctual, and kind to boot. Great small business, in a city increasingly unfriendly to small businesses. I wholeheartedly recommend. A big kiss from bushwick! read more

WOW great business. I spoke with Scott on the phone. SUPER helpful. iPhone 5 screens cost a lot of dough... treat your iPhone 5 like gold and don't let yours break! I'm going back to Apple to see if they can help me out but for now I'm not using Gotham Iphone but I would if I needed to, they are super helpful and friendly. Thanks GI! read more

My iPhone 5 screen had vertical stripes after I dropped it. Gotham came to my office and replaced the screen but that didn't fix the vertical lines, meaning that the problem was with the motherboard rather than the screen. The repair guy generously agreed to put the old screen back and only charge $20 for the service fee. However, while putting the old screen back, it broke. I was compelled to go ahead and pay the $120 for the new screen even though I knew it wouldn't fix the problem. So now I am out $120 and have a new screen but the iphone is not fixed. read more

Cracked my iPhone 5s on a Sunday night. I called and got a text that someone would be there to repair it early on Monday morning. After Scott came to my house to fix it, when he left I noticed my perception sensor wasn't working (my screen wasn't going dark when I put it to my ear, leading me to attempt a face time call with everyone I called). I texted him and he immediately came back to my place, and spent an hour fixing it, giving me a new LCD and making sure everything worked 100%. It's in perfect working order. Apple would have charged me $300 and I got all this great service for $130. Highly recommend!! read more

My screen was so broken after dropping my phone on the concrete this morning on the way to work that the touch feature completely didn't work. I remembered a friend of mine mentioning that her boss used and loved Gotham so I contacted Gotham this around 9AM-ish requesting a repair through their online form and got an email reply at 10:30AM. They offered to come out at noon but I had a work meeting until 2PM. No problem they said. At 2pm - on the dot - Scott from Gotham called me and was downstairs ready to work on my phone. I handed it to him and 15 minutes later he called me back saying it was ready. He was downstairs with my phone that was working perfectly! I paid him in cash and he said thank you! All this for less than the price that most Chinatown shops quoted me, and I didn't have to leave work. Professional, great product delivery, amazing value and friendly. Thanks!! read more

Just great. Emailed last night and they confirmed last night. Showed up on time and fixed my phone in 10 minutes. WOW! read more

I cracked my phone's screen and then I called insurance to replace it. Then I realized that the deductible for replacing my phone was simply not worth it. I called Gotham iPhone and they came to my workplace to fix my phone!! SUCH A PLEASURE! Scott fixed my phone in front of me. Seriously, this gave me such a huge peace of mind. I don't like leaving my phone for an hour somewhere to be fixed. I received same day service. Saved my time and money, thank you! read more

Fast. reliable, courteous service from these folks. I contacted them at about 10AM and promptly had an appointment for 11:45. My screen was replaced 10 minutes after they arrived at my office, and the price is right. I will use them in the future, and recommend to friends. read more

After dropping my phone twice and shattering the glass I thought my $600 plus iPhone5 was a paperweight. Not only was my glass shattered but half of my phone was frozen with white lines going down the side. I called Gotham iPhone on a Friday morning and made an appt to meet up at a Starbucks in the city later that evening. The tech swapped my screen in less than 10 minutes. I would highly recommend their services, fast, dependable and inexpensive. read more

Love these guys! My iPhone 4S screen was completely smashed and they fixed it no problem! They even come to you, whether you're at home or at work, and they fix it right there in basically 30 mins or less. It was good as new! I found the deal on Gilt City and it's a great option since it's definitely cheaper than insurance coverage. Would definitely use these guys again and I'd suggest it to everyone I know. read more

After a quick Google search, Gotham iPhone showed up and was well reviewed so I thought I would give them a try. Professional, fast, quality work. I was extremely impressed. Corey was right on time, very nice, and extremely professional. They use quality parts, and are very experienced. HIGHLY recommend them. read more

Can't possibly get any better than this! Scheduled an appointment yesterday for 1pm today. The tech (Scott) was courteous enough to let me know he was running about 15 minutes late, no biggie. We met at a taco spot (it was lunch time), handed him my phone and within 15 minutes, he was all done! This is an amazing service and the fact that they come to you makes is super convenient. Only thing is they should say taxes are not included in the price they give you. read more

So let me begin with saying that while I've used Yelp for years, I just signed up so I could write the guys at Gotham iPhone a review. This is my second time (and sadly probably not the last) I have used their service and without a doubt, Corey the BEST iPhone tech I have ever met and I'm sure his brother is just as amazing. I've had Asurion for years, but they always send me shi*ty replacement phones that have issues and charge anywhere from $150-$175. For under $100, Gotham iPhone has given me a brand new phone both times I used the service. The first time, I dropped my phone from my FIFTH floor balcony. The only reason it "survived" was because of my Speck hardshell case (which I also HIGHLY recommend if you are accident prone like me). Sadly, even my case could not help the effects of the inevitable bounce when my phone hit the concrete below, and my screen was SHATTERED. Literally. I had to put it into a plastic bag to prevent the glass from cutting me. Amazingly, the phone still turned on, so with very little hope I searched Yelp for an iphone repair service. Thank the Universe, I found these guys. Though they were out of black screens that day, they made an appointment with me for the following day, and Corey met me at school, on time. He said it was the worse screen he'd ever seen, and I was thankful that he was even willing to give a shot. Long story semi-short: he patiently cleaned out Every shard of glass, bent my bevel back into shape until he got a near perfect fit, and then when he wasn't happy with a small flicker that was appearing in the screen (I was just happy to have a functional phone again) he used screen after screen and repeatedly reset my phone until the display was pretty much perfect. Perfectionist that he is, Corey didn't even charge me the full cost of the screen replacement because my phone wasn't 100% perfect, even though he'd spent over an hour laboring and I'd had little hope of even being able to use the phone again. A few months later, my phone suffered some water damage and after a month or so it started going crazy, the camera went dead and the screen broke again. I'd come across an old iphone that I'd had replaced through Asurion (before I knew about the wonder that is Gotham iphone) not long ago, so I figured I would have the cracked screen replaced and start using my old phone again. Because I have a phone curse, it turned out that the logic board of that phone was dead, so this was not going to be their average 10 minute screen repair. Again, Corey refused to be defeated. He proceeded to take apart both of my phones, test each part, and did not stop until he was able to deliver me a flawlessly functioning phone using the good parts of both. Corey is patient, friendly, and both times I had a great time chatting with him while he spent over an hour fixing my phone/ building me a new one. Not to mention that he's easy on the eyes :) Brilliant business model, perfectionist style and EXCELLENT service. I HIGHLY recommended Gotham iPhone. read more

Amazing!! Frank was the best, very fast and so nice!! I had my cracked iphone screen replaced at work, incredibly convenient and also very well priced, will definitely use again and recommend! read more

I cracked the screen on my iPhone 4 this morning while getting off of the subway. My assistant told me about an add she saw for a company that would come to the office and replace my screen. I googled gothamiphone.com and after talking to one of their techs made an appointment. An hour later the tech arrived and promptly replaced the screen on my phone. I would highly recommend. The service was prompt, professional, and priced the same or less than stores that would require me to visit them. read more

Words cannot explain how much I love this company! I'm addicted to my phone and was devastated when I cracked the screen. I wanted to take the device to an Apple store to fix but I have this insane need for instant gratification. I did a little bit of research on Yelp regarding the companies in NYC offering to fix my screen and Gotham seemed like the best out of all of them. I was skeptical about the time people were quoting to fix the broken screen but it really only takes 20 minutes. i think it took longer to access my job's wi-fi so I could pay by credit card. I've already recommended to all my coworkers. If I ever have any other issues with my iPhone 5 again Gotham iPhone will be first people I contact. read more

OMG!!!! THEY ARE AWESOME!!!!! So my phone iphone 5 dropped and the screen cracked I was devastated. I called so many place and they were charging me like $200 but NOT Gotham!!! Gotham charged me $140 PLUS they physically came to my job and fixed my phone in like 10mins!!!!!!!!! Listen I've looked allover Manhattan for a reasonable deal and I found one here!!! read more

Made an appointment via email and had someone at my office the next day. Corey arrived right on time, was super nice, and fixed my iPhone 5 screen in less than 15 minutes. Between the fast service and convenience of not having to leave my office I would recommending Gotham iPhone to anyone in a heartbeat. read more

These guys are the real deal. I had another issue with my phone so I called them up and they were on-scene within 2 hours. Met them in the lobby of my work and my phone was fixed in 5 minutes. As i mentioned in a prior review I highly recommend these guys. read more

Very convenient & very reliable service. They answer your request in matter of mins! Def would recommend Gotham Iphone to anyone who has no time to enter a Apple store and wait forever to get anything repaired! Also have to mention its A LOT CHEAPER as well to get anything done through them! Check them out! :) read more

My husband and I swear by this service. They have come to the rescue more than I'd like to admit (super clumsy). Cheaper than going to the apple store AND they come to you, there is no way to beat that combo. While I hope I don't need them in the near future, I am glad to know they are there for me. Juan is the man and always comes through but I'm sure any/all of the tech guys are great. read more

INCREDIBLY impressed with this service! Was about to order a replacement online when I thought I'd give it a shot and email Gotham. I had an old 4S that was REALLY smashed, Literally missing large chunks of the cover and had stopped working all together. I sent an email, heard back within 15 minutes (!?! really.), accessed the issues and had someone at my apartment door within the hour. My previously absolutely destroyed phone looked brand new and was fully functioning within 20 minutes. Im extremely grateful - added plus is I now have access to a lot of texts, pics and videos of a very dear friend that passed suddenly several weeks ago - bits of info I thought I'd never get back because the phone was such a mess. Hugely grateful for the phone but obviously it means a lot more than that. (and yes, I immediately started backing things up once I was back on the grid!) Also worth noting, complete professionals. I've already suggested this to all my work peers. I would not hesitate to call them to my midtown office (global accounting firm) or to my apt or wherever else you might be. Just worth a mention, I thought. THANK YOU! read more

I shattered my iPhone 5 on a Sunday afternoon and it was pretty bad! A friend recommended this place and I emailed them Sunday night... By Monday afternoon my phone was fixed!! Corey came to my job and was super nice and professional... We chatted a bit while he fixed my phone and before I knew it, I had a brand spankin new screen!! And they charged way less than apple and way was than the deductible on my insurance plan! I really love this place and the fact that they come to you! Really helpful given my irregular hours... Hopefully I never have to use them again, but if I do, I know my phone is in good hands!!! read more

I rarely post Yelp reviews but when I do you know it was life changing. Shattered my screen at 10am this morning ... completely sober and just being my frazzled not-enough-coffee self. I cried ... I won't lie. THANKFULLY my neighbor at work told me about Gotham iPhone. WHAT A GAME CHANGER. An hour later Cole, who was extremely nice and the breath of positive energy I needed this morning, came to my desk @ work and replaced my screen in 10 minutes. That's spectacular service and worth the money. Highly recommended. read more

To the Gotham Iphone company, I really wanted this service to work out. The first appointment on March 6pm at 1pm was scheduled, and the assigned tech came just a few minutes late, but it really was no big deal. After tinkering around for a bit, he politely admitted that his last battery on his inventory was dead, and that he needed to reschedule. To my surprise, I received an email from your support team, that stated that you would send one of your repair trucks to the location. So I confirmed, and awaited service. I have heard no response since. I decided to call the following week just to follow up. The operator confirmed an appointment at the same location, just at a different time. Again, no technician arrived. 2 stars to the polite technician and operator. read more