My experience went from great to terrible after the "repair" was done. He was very responsive and I…read moretrusted and gave him my iPad to fix that my son dropped. He insisted I paid in cash since cash is king which should have been my first red flag. However I decided to proceed and trust him since he came to me to grab the iPad. He spent 1 min looking at it and came back saying it was bent and needed to go to his shop to repair properly. I agreed. He brought it back and told me the home button no longer works and I needed to wait to try and use the iPad. It hadn't worked since he touched it. I paid him $80 in cash and $80 on a card for an iPad worth about $20 since I was ok with paying it as long as my iPad worked again. Well it never has and never will. I took it to Apple they said it's not reparable any longer and they can recycle it for me. I felt comfortable because he was a hard working guy with children just like myself so I believed him in making it right. I've given him several opportunities to do so but he's now gone ghost. It is what it is.... Good job getting me and my family for $160 for nothing.

They never showed up to my appointment. They are not reliable. Don't contact them unless you want…read moreto be flaked on. By the time my appointment hit and they never came all the other stores were closed already. Had to wait the next day to get it fixed by some one else more reliable was willing to help.

Recently went to switch from AT&T , daisy who was very helpful made the process fast, and simple…read moreand made friendly conversation through out the process Would highly recommend

They sell phones and phone accessories. It's a business. Overall, I received good attention during…read moremy visit.

The staff at T-mobile were fantastic!! In particular, Chris helped my family and I tremendously! I…read morealready had an account and transferred 2 family members to my account. Chris' people skills are on point. Also Jackie happily spent time answering my brother's questions on how to use the iPhone. Everyone helped without hesitation and happily. I highly recommend going to this T-Mobile location. We even got a fun bandana for our dog Polly. Even Polly jumped onto the T-mobile bandwagon.

This review is specifically for the store located at San Fernando Rd and Magnolia right next to the…read moreBurbank Mall. This is where I opened my account and I came 4 more times in the past to purchase phones for my son and daughter. I came here to add my husband to my account from Verizon and each time I always get someone who can communicate well without an attitude and has a can do attitude. Before they turned me down, they always asked if they could check out my phone to see if there was something they could do to try to fix or understand the issue. Only then they would give me several options to resolve the problem. Except today, 8/14/2026. The man who came to help me was with a trainee. We could not communicate well and he really did not understand how to help me and was quick to dismiss me just to go to Apple Store. I was planning upgrade my phone to a newer phone and buy a new phone for my son but after that attitude, I didn't want to give him my business. And to think that he was training a new person that afternoon. Hope that new person will not pick up his "no can do attitude ".

I know Verizon is superior amongst its competitors so I was confident that my cellphone problems…read morewould be resolved. I visited the San Fernando Verizon store and was greeted by Ronaldo. I discussed with him that my phone wasn't receiving incoming calls. He pleasantly pulled up my account and explained possible troubleshooting issues that could be causing this problem. He resolved issue and also assisted me with applying my military discount to my account. I am 100% satisfied and my phone is in perfect working order now! I would definitely recommend stopping in and asking for Ronaldo to assist you too! Thank you! This gentleman is definitely an asset to Verizon!

Want no lines? Come to this store! Amazing people and local too! I support you!!! Thanks San…read moreFernando Verizon!

The owner of the place is polite and he gives it to his customers 100%.. I would recommend this…read moreplace to my friends and family.. Thank you for unlocking my phone and connecting to my own service..

Thank you Manuel for your help & your patience. He has great customer service and right away she…read morehelps you when u come in . He multitask in helping every customer in the same time. He help me switch to my new phone. He super friendly, welcoming and also very helpful.i recommend ppl to come to fix there phone screen , unlocked and even get a new plan. Thank you so Manuel.

I've been a MetroPCS customer for many years, but I've never had an experience as bad as this one…read more On Friday, I went to exchange my phone; the guy started out very friendly, and I was there for about an hour and a half. He changed my caller ID name to "Money Talks." The people I called wouldn't answer because they didn't recognize the name, and he switched my plan from $40 to $55. The phone wasn't working, so I called the company; they told me to go back to the store and that I could return it. I went back on Monday and explained the situation to the guy, but he thought it was funny and started laughing; he didn't want to exchange it for me. In the end, he did; I had paid $270, but he only refunded me $188.90 plus $25.00 in cash--he kept $57 for service charges, even though I only had the phone for three days. He had sold me a screen protector and a case for $10, and he didn't refund those either. They take advantage of people at this location; be careful and ask for your receipts so you can see exactly what they are selling you.

They don't know what is customers service, they don't pay attention at customers they make jokes…read moreabout the problems and they play around