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    Netpage

    5.0 (1 review)
    ModerateMobile Phones

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    16 years ago

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    T-Mobile

    T-Mobile

    3.3(47 reviews)
    3.0 miGranada Hills

    Really 4.5 because the knowledgable guy none the less said to my 75 year old personae "you could…read moreask your grandkids that " - regarding an iPhone technical point ! I guess I appear old and out of touch . Hooookay ... moving right along It was a very good experience today , otherwise The guy did sell us something we wanted

    I had been a customer of this T-Mobile store on Chatsworth for many years and, until recently, had…read morealways had positive experiences. Last year, I combined my phone lines with my mother's account under her name. During that process, I asked multiple times to confirm that my individual account had been completely closed and that there were no active lines remaining. Each time, I was assured that the account was fully closed and inactive. About a month ago, I was shocked to receive notice that T-Mobile had sent my account to collections for nearly $600 because an active line had supposedly remained open. Eventhough I was repeatedly told in the store all lines had been closed. I called the store hoping to speak with Jessica, who had helped me for years and always provided excellent customer service, but she no longer works there. I also filed a grievance with T-Mobile corporate. Unfortunately, because I closed my account in person at the store rather than over a recorded phone call, I have no way to prove what I was told, and my claim was denied. To make matters worse, T-Mobile has acknowledged that the line had no activity for a long time, yet they still expect me to pay hundreds of dollars for it. Instead of correcting what appears to have been an error during the account closure process, they chose to send the balance to collections. After approximately 15 years as a loyal T-Mobile customer, this experience has been incredibly disappointing. I am now in the process of closing my mother's T-Mobile account as well as any other services we have with the company. I can no longer support a business that, in my experience, failed to properly close my account and then refused to take responsibility for the consequences. I highly suggest you take your business elsewhere.

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    Netpage - mobilephones - Updated July 2026

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