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    Got Sauna

    5.0 (1 review)

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    2 years ago

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    Worcester Common Fitness

    Worcester Common Fitness

    4.0(4 reviews)
    12.9 km

    My experience with Worcester Common Fitness has been extremely disappointing and ultimately led to…read moremy membership being terminated after I attempted to address an issue. One of the biggest problems is the lack of professionalism from staff. On multiple occasions, employees have been on their phones instead of assisting customers and appeared unprepared to handle basic questions about services. When I approached staff for help, the responses were not customer-friendly and often came across as irritated or dismissive. The initial dispute stemmed from the fact that the employee I interacted with did not appear to be properly trained to handle the request I brought forward--despite the fact that other staff members I've dealt with previously were able to assist with the exact same issue without any problem. In contrast, this situation was made unnecessarily difficult. Part of the issue involved my 16-year-old guest. Rob and another staff member claimed that my guest was required to have his own credit card on file, rather than being processed as a guest under my account. This directly contradicts how other staff members have handled the same situation for me over the past month, where they were able to provide quick and straightforward solutions without any issue. This inconsistency points to a lack of proper training and internal communication. During my most recent visit, I went in with the intention of resolving the issue calmly. Instead, the interaction escalated. The staff member involved was not easy-going or understanding, and the situation quickly became unproductive. What was more concerning was how the situation was handled by the general manager, Rob. Rather than acting as a neutral party, he was, in my experience, combative and condescending. He made accusatory statements toward me before backtracking and then asking questions, which gave the impression that he approached the situation from an aggressive stance rather than trying to understand it objectively. He repeatedly tried to control what I could say and how I could say it, insisted that I answer his questions in a specific way, and criticized me when I did not respond as he expected. Rob also accused me of violating company policy, despite the fact that I had been following the same process for bringing in my guest over the past month without any issue. This policy concern was never raised previously, which made it feel selectively enforced and introduced only during this dispute. Today he also tacked on another supposed company policy violation that I have witnessed others commit on the daily basis. He claimed that it is against company policy to bring in a guest and train that guest, but from what I observe on the daily basis, there are groups of people who are not members, coming in as guests to be trained by a member of the gym who are not gym employees. And this is very common and prevalent, so I am confused as to why this policy is now suddenly only applying to me. On top of that, I never once verified or claimed that I am training anyone, they have not verified it, but he made the accusation before trying to backtrack the accusation to ask me if I am training anyone... just overall very biased and confrontational. At no point did I feel like I was being treated as an equal customer or that my perspective was being fairly considered. Instead, the situation felt one-sided, and the decision to terminate my membership appeared to support an employee who was not equipped to properly handle the situation. As a result, my membership was terminated without what I believe was a balanced or professional review of the circumstances. Overall, I would not recommend this gym to others who expect to be treated with basic respect, consistency, and professionalism. Customers should feel heard and respected, not dismissed or talked down to. I hope management takes a serious look at staff training, consistency in policy enforcement, and how conflicts with customers are handled moving forward.

    Super clean and new! Great staff that were very friendly. Lots of machines and lots of free…read moreweights. Plenty of cardio. Highly suggest. If I lived here, I'd def get a membership.

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    Worcester Common Fitness
    Worcester Common Fitness - View from the street

    View from the street

    Worcester Common Fitness

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    New England Spas - Endless Pool from New England Spas in Shrewsbury MA!

    New England Spas

    4.3(14 reviews)
    21.4 km
    $$$

    This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

    On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

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    New England Spas
    New England Spas - A Patio Sauna is the perfect addition to any back yard!

    A Patio Sauna is the perfect addition to any back yard!

    New England Spas

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    Boroughs Family Branch YMCA - Learn more at: http://www.ymcaofcm.org/locations/boroughs-family-branch/

    Boroughs Family Branch YMCA

    3.0(27 reviews)
    14.9 km

    The variety of program options and the size of the gym is great. However, the prices seem too high…read more The quality does not justify the cost. We checked out the camp programs and the daycare center was unclean. The educators seemed nice, but the rooms were small and crowded. The bathroom had a dirty toilet, we decided we did not want our children to participate in their program offerings. We were disappointed by the tour.

    I had a very disappointing experience at the Boroughs Family Branch YMCA today. My group arrived at…read more12:15 PM for pickleball, adhering to the facility's 15-minute transition rule following the 11:15-12:00 Pilates class. While we were simply picking up a net to prepare for our time slot--without even entering the room yet--the Pilates instructor shouted at us, claiming she had the room reserved until 12:30 PM. Actually her class was done and she already packed to leave the front door. The room was completely empty. As long-term members, we were not interfering with her class or disobeying any regulations. Being yelled at in public for no reason was humiliating and unprofessional. This level of disrespect is not what I expect from YMCA staff, and it truly ruined our day. I hope management addresses this behavior, as instructors should maintain a basic level of courtesy toward members."

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    Boroughs Family Branch YMCA - Indoor Pool. Learn more at: https://www.ymcaofcm.org/locations/boroughs-family-branch/

    Indoor Pool. Learn more at: https://www.ymcaofcm.org/locations/boroughs-family-branch/

    Boroughs Family Branch YMCA - Fitness is in focus at the Y!

    Fitness is in focus at the Y!

    Boroughs Family Branch YMCA - Functional training Room. Learn more at: http://www.ymcaofcm.org/locations/boroughs-family-branch/

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    Functional training Room. Learn more at: http://www.ymcaofcm.org/locations/boroughs-family-branch/

    Got Sauna - saunas - Updated May 2026

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