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    Got Plumbing

    5.0 (2 reviews)
    Open 6:00 am - 6:00 pm

    Services - Got Plumbing

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    4 More Services

    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

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    5 years ago

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    5 years ago

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    Sal's Heating & Cooling, Plumbing & Sewer

    Sal's Heating & Cooling, Plumbing & Sewer

    2.9
    (178 reviews)

    Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

    Unfortunately after years iv had enough, brand new furnace installed 2022, it's now broken multiple…read moretimes, parts were covered under warranty, labor was not. Now 2 parts that cost 80 dollars to replace they want 750 for which will take 20 mins to install. As someone whose family grew up using sals and I have used sals since moving back to North Royalton you lost a customer for life and I'll never recommend them to anyone. The techs that came out have all been great the management is absolutely awful. Zero understanding and zero care. After dropping over 8k in a few yrs this is absolutely not how you treat a valued customer. The deal breaker was the tech today telling me the wiring which was done and installed by Sals was wrong. They don't stand by their work. Their solution today was 5% off and some bs year membership of routine checking. Avoid at all costs , customer service is absolutely awful. Left on hold to tell me oh well that's the best we can do. Absolutely pathetic understanding of expected results.

    Got Plumbing - plumbing - Updated June 2026

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