The Owner who is a Veteran was very helpful tho he told me things I didn't want to hear. Like the…read moreitems I bought at Auction may not be with I paid for. I left one item to be repaired. The location is good on a busy street.

Needed a little work done on an old ring that I haven't worn in 3 decades. James (the owner and…read morejeweler craftsman of the old school) did what I wanted done and offered some additional suggestions. Good guy, cooperative, and reasonably priced. He should be your guy whatever you need done.

By FAR the best watch business in Sugar Land…read more. Brought these guys my watch for a new battery and it ended up only taking ten minutes! The gentlemen with the beard helped me out, not sure his name but the customer service was incredible. Will definitely be going back for my future watch needs.

Bought a watch here which I now realize I seriously over paid for. They were nice when I bought it…read more Wore it a few times and it broke, the crown snapped. They said they'd fix it for free and so I took it back, they ended up putting on a crown that did not match the original and it is quite obvious and off putting. They also acted strange when I picked it up and my buddy thought they were being shady. I went and had the movement checked as it was a vintage Swiss watch and I wanted to ensure they didn't change it when I got it repaired. It was all still there but the guy that checked said the watch hadn't been sealed properly when they put the case back on. Overall I wouldn't really recommend this place. If you want a watch in the price range these guys sell just get a Seiko online. My experience here was kind of a nightmare and I kind of wish I never bought this watch, the whole ordeal was very off putting. I bought it not knowing watches, now I know better.

doesn't turn jobs on time on the watches like states he does. Trouble job that's all I can say…read moreabout his work

I cannot attest to his skill as a watch repair shop but as a proprietor with a shop with the goal…read moreof supporting customers, not so good. Between my grandfather and I, we had six watches needing repair. Did my research and wanted to support small business. Found this shop. Called to ensure he would be open if the current pandemic situation. Answers the phone with simply "hello". Is this the Watchmaker Specialist?", I ask. "Yes." I then asked if he would be open the next day to drop by with the watches for repair. "No problem. I will be here" he responds. "Excellent. See you tomorrow." Today (the next day), I picked up my 89-year old grandfather to drive 25 miles to his shop. Arrive to the office building, then had to had to show my driver's license to a security guard. It has to be shown to a video camera where they take a picture of your license. Was not crazy about that given identity fraud. But had to do it to gain access to the building. Made our way up to the 7th floor, found the suite, only to find the office locked. Sign on door says call the number. So I do this and again, simply "hello". I let him know we were standing at the front door. "Who's this?", he asks. "A customer" i replied. "Oh, I am not there. I went to get some dinner. Can you wait 30 or 45 minutes?"........ So he wanted my grandfather and I to simply hang out and wait for him. Not very good customer service especially after I called beforehand to verify it was good to come down at that time. Which it was. But he left us in the lurch. We went someplace else. Was not a goid customer service experience.

Great customer service and good communication also quality products .Lots of quality productsread more

They are rude ! And left me get thru a whole process of getting a loan and than say we will pass !…read moreWhen Billy nosy ass got in my business! Thr first thing they should have done was check my item before agreeing to anything

I'm a new client, but I'm very impressed with this unique establishment, especially with their…read moreknowledge and attention to detail. The office space is located upstairs and is intimate. They are customer orientated meaning when they're talking to you, you know they're engaged in what your asking and comprehensive in their response. They offer a multitude of services which includes, but it's not limited to assessments of jewelry and other memorabilia, jewelry repairs, and custom designs and special cleaning. I will be a returning customer and if you're in the area, you might want to take the opportunity to stop in and pick up something unique for that special loved one.

I found Better Bling Studio after searching high and low for a good jeweler, and I'm now a customer…read morefor life! Britt and the whole staff were lovely every time I went in. They did quite a bit of work for me - redesigning an old gaudy ring into a more streamlined, classic and elegant piece that I love - and we were able to take the extra diamonds and make them into earrings. Also, we turned an old single diamond stud earring into a delicate little necklace. They also sized rings, shortened necklace chains, and did other small repairs. Everything was expertly done and looks beautiful. Highly recommended!

excellent service, amazing quality - love everything but sad they retired now-- they are greatly…read moremissed

Cay is amazing! This is the only jewelry shop I go to while on the island! She knows a lot about…read moreprecious gems and was so helpful. I will be back!

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

I sent request about information on some used Rolex clasps but never heard back! I guess they don't…read moresell Rolex parts.

Prompt replies, awesome personal service. I came in to have a locket clasp repaired and to have my…read morewedding band enlarged. I plan on returning with more items.

Rose at Concierge Jewelry repair was very kind and patient with my 88 year old mother-in-law. She…read moredid an excellent job with the jewelry and her prices are reasonable. I highly recommend this business.

Today I went to Heritage jewelry and loan. I'll tell the truth after going to US coins when I…read morewalked into US coins, they looked at me like I was the plague. The security guard walked in after me. No one greeted me terrible so I go to Heritage jewelry and loan these guys were awesome. I had two rings. The gentleman explained to me why someone would be skeptical to deal with them. I get that but the treatment of US coins wasn't cool. These guys at heritage jewelry are awesome and the most important thing is they found a way to say yes I'll recommend this place to anybody.

This is THE BEST place to purchase great firearms and legitimate gold and silver bullion in the…read moreHouston area. Look no where else but Heritage Jewelry and Loan. This is a truly Great, Trustworthy Business that is worthy of the rating. This is my go to business for Gold, Silver, Guitars and Firearms. I know I'm getting a great product, or a fair deal, every time I come into the shop. This business is an essential asset in our community. It's a great place to find some very interesting coins or bullion, fine jewelry, unique furniture, Knick Knacks, professional cameras and lenses, timepieces (I'm talking Brietling, Rolex, TagHeuer), and sometimes to weird but interestingly valuable artifact (I.e. walrus husks, moose head, etc). When I need to exchange, trade, or sell my precious metals, the staff knows exactly how to verify the items and is VERY FAIR in their terms. The staff is extremely professional and really understands the importance of the role this business has in our community. Seriously, thank you James, Thomas, and Sam for operating this business as well as you do. Your high integrity and character shows.

Cindy and Nicole are great, they are very sweet and very funny and they do care about you. My…read moregirlfriend and I came twice. The first time was to see which cut of diamond she liked most, and Cindy spent probably an hour just walking us through all of the options and answering all of our questions, all without pressuring us to buy that day! We then came about a month later to buy and Nicole helped us through the process and got us a good discount! We also ran into Cindy and she remembered us! After we purchased, they took a week sizing the ring and communicated when it was ready. TLDR, our experience was great and we will definitely be coming back for our wedding bands!

Came in with my buddy to pick out an engagement ring and wedding band, and Cindy and Nicole knocked…read moreit out of the park. These ladies went above and beyond -- professional, honest, and just straight-up awesome to work with. They made the whole experience smooth and memorable. If you're looking to buy a ring, go see Cindy and Nicole at Daniel's. They'll take great care of you and make sure you walk out with something you're proud to give.