Needed a little work done on an old ring that I haven't worn in 3 decades. James (the owner and…read morejeweler craftsman of the old school) did what I wanted done and offered some additional suggestions. Good guy, cooperative, and reasonably priced. He should be your guy whatever you need done.

They sized a watch for me I received as a gift. The service was quick, friendly, and professional,…read moreand I would definitely go back for any repairs or adjustments I may need in the future.

Love this place people were so nice and helped me and my wife out without watches and jewelryread more

Great friendly service. Beautiful selections. Very friendly, knowledgeable and helpful. I recommend…read morethem highly.

Arrogant and bad attitude, never recommend this place. Fund you a good honest reputable jewelry…read morestore, you'll get better service. Wish I could say something nice but can't think of any positives.

Very professional people. I had a custom ring made in two weeks. They kept me updated throughout…read morethe whole process. I recommend this jeweler to anyone that needs high quality jewelry at a reasonable price!

I was impressed with the quick response and upfront quotes for my jewelry repairs, which I…read more appreciate.

Kyle is wonderful. He has great ideas to create the perfect ring. He was so helpful with my wedding…read morering. I look forward to doing more business with him.

They don't repair any watch the right way, they fix up one problem in a watch and make another…read moreproblem so one goes back over and over to pay extra yo fix whatever problem in the watch. I don't recommend them after what they did to my Armani exchange watch

Store must've moved because it looks nothing like pics I've seen on Google. Visited over a month…read moreago for a custom ring and sent pics for what I wanted. Took a while to find a suitable stone and waited for when we could see it in person then the jeweler ghosted. Wasted our time here and I'd never recommend anyone else to either.

I rarely write reviews -- good or bad. However, Whiteflash truly deserves one, and in the best…read morepossible way. I'm very impressed. After doing my latest research, I learned that Whiteflash is regarded as one of the highest-rated online diamond retailers. Now, as a customer, I completely understand why and can personally attest to that reputation. I primarily worked with Becca and Jennifer -- both GIA-accredited and both outstanding. [As a side note, the CEO, Debi, personally responded to my initial inquiry to help connect me with the right person (Becca). When does that ever happen? Especially for an engagement ring purchase, that level of involvement went a very long way with me. Thank you, Debi!] This is the second engagement ring I've purchased, and the second time I've used an online retailer. While my experience with the first (also reputable) company wasn't bad, it felt transactional -- I was just another name in a queue. My overall satisfaction was "okay" at best. Moreover, whenever there was a question, someone new always responded; communication did not feel cohesive. Whiteflash has been the complete opposite. From what I've seen, many of their team members are GIA-accredited, and I know Becca and Jennifer are. Having direct access to knowledgeable, non-commissioned experts truly matters to me, especially on a purchase this meaningful. I came in with a strong idea of the diamond and setting I wanted to explore, and Becca took the time to walk through the stone, the setting, pricing, other options in detail. She explained why she liked the stone, backing her opinions with qualifications -- not sales talk. She also followed up consistently by both phone and email to answer every question I had. Even after the sale, the service didn't stop. I left a message in Whiteflash's chat late on a Friday night and received a direct phone call from Jennifer on Saturday morning to follow up. I never would have expected weekend outreach -- especially after the purchase was complete. The ring itself is stunning (a Simon G. setting with an Expert Selection diamond), but what truly sets Whiteflash apart is the customer experience. Despite being a prominent company, I always felt valued -- never like "just a one-time buyer." In fact, the experience felt more like working with a high-end brick-and-mortar jeweler than an online retailer, which is impressive considering I live roughly 1,700 miles away. Going in, despite all the positive reviews I'd read, I assumed the high-quality product (i.e., the ring) would be the main strength, and that customer service might be the weak link. I was wrong. The customer experience is just as exceptional as the ring. Simply put, other online retailers don't shine as bright as Whiteflash -- by any metric. I will absolutely be a repeat customer. As for engagement rings, though? I'm very glad the final one I ever bought came from Whiteflash. I already know it's the only one I'll need.

Everyone is super sweet and welcoming! The lady at the front desk is accommodating and helps with…read moreyour needs. Becca's helped us create my dream ring but better!! The ring came out beautifully! Came in the time frame they told us. The prices are better than the bigger names and home based for me so it's convenient, if I were to have issues (not that there are, just resizing for a polish I a few years) They have lunch time from 1-2 pm so be mindful of that! Can't wait to find more beautiful pieces from them in the future!!

I love the selection, here I can always find something I don't usually see in others jewelry…read morestores. Prices are very reasonable though and the Service is great and they are very helpful to help you find the item you want.

A great company!! I brought a very special ring in to be sized, the first time it was not the fit…read moreI wanted, so they kept it another week and it came out perfect!!! I am proudly wearing my David Yurman ring that belonged to my mom! The staff was warm and welcoming and never made me feel like I was bothering them - I'm picky lol Definitely recommend for and jewelry repair or even to purchase from. Will definitely be back in the future!!!

I had a great experience with Hinz Jewelers. Nichole kindly took time to make an appointment with…read moreme to speak about creating on a custom engagement ring. She walked me through the process, and give me recommendations on creating this custom piece. She was very transparent with pricing and gave me a reasonable quote. Overall the environment was very friendly. Mr. Hinz also took time to speak with me about their process. I feel that I could trust them in creating a high-quality piece of jewelry. I would absolutely recommend Nichole & Mr. Hinz for your custom jewelry needs.I appreciate their professionalism.

I was the off-sight staff Gemologist for J Loggins Jewelers for 10 years when Jan was the owner…read more They always paid their invoice on time and treated me with the utmost respect. What a great experience! I miss working for them.

I had 2 rings resized here and was charged $350. Within 2 weeks both of the rings broke where they…read morehad been cut to do the resize. When I took them back I was told I needed to pay another $400. I obviously complained and I was told to leave the store because they felt I was scaring the other customers. There are plenty of other jewelers in the area. I would avoid this one.