excellent service, amazing quality - love everything but sad they retired now-- they are greatly…read moremissed

Cay is amazing! This is the only jewelry shop I go to while on the island! She knows a lot about…read moreprecious gems and was so helpful. I will be back!

Prompt replies, awesome personal service. I came in to have a locket clasp repaired and to have my…read morewedding band enlarged. I plan on returning with more items.

Rose at Concierge Jewelry repair was very kind and patient with my 88 year old mother-in-law. She…read moredid an excellent job with the jewelry and her prices are reasonable. I highly recommend this business.

This place is great! We went here the first time to have a few links taken out of a watch band. The…read moreguy is very nice & friendly. Plus very reasonable prices. I asked him about soldering my engagement ring & anniversary bands together. He only charged $15 & did a beautiful job. And he cleaned the rings too. I had asked other places & they wanted to charged more plus said they would have to resize two of them. He said there was no need to resize the rings. The ring came out absolutely beautiful.

This place is crazy the guy is a jerk you walk into an empty store that seems closed and the entire…read morething makes you feel like you are about to get robbed. Unsure if I would leave items here I asked to see his work and he said what you don't trust me well let's be honest your store doesn't give the perception of trust went next-door. The guy quoted me almost 5 times as much but he also didn't show me his work so his store gives the perception of trust and that they would do a good job but five times as much of a good job that's a tough call

9 years ago we bought my husband's wedding band from Michael. The wedding band over the years has…read moreweathered all sorts of conditions and the single diamond has never been dislodged. Today, we stopped by to get his wedding band cleaned and polished and Michael helped us. Did a great job that it looks like new! Even can see my husband's reflection on the ring if you look closely at the photo. If you're looking for jewelry, definitely consider this place which has longevity and great service.

I had some 18K yellow gold earrings (studs) re-set into 18K white gold, bezzle set. Good job,…read morereasonable price.

Nancy the owner of Bao Hoang Jewelry took special care of my wife and I with multiple jewelry…read morepurchases these past couple months. My wife and I came into the store browsing around for jewelry and Nancy educated us the difference between Natural Vs. Lab diamonds. We appreciated her honesty and excellent customer service. We came with more knowledge and as happy customers. They have great pricing for different types of jewelry as well. I highly recommend purchasing jewelry from her or checking this place out.

UPDATE 2/21 This unnecessary mass essay of a response is…read moreliterally full of excuses. Also, it's 100% different from the response that y'all left a week ago lol. This is my honest review and this is my honest experience. This sorry excuse of a response containing false information proves that y'all do not have any clue as to how CUSTOMER SERVICE works. And to insult me and tell me that my honest review is coming from a place of "entitlement"......a customer that paid $13,600....IN CASH...is disgusting. Your business is notorious for screwing people in the Vietnamese community in Houston. You're lucky that they aren't able to translate their frustrations clearly in English for the masses to know about your dirty practices. We can write a book about the community's experiences with your scheming ways and poor washed up theatrics.

this place is TOP. boss man knows what he's doing, fixed my rope chain as if it has no damages…read more located on the second floor, he gets the job done no concerns!!

I was in and out within 4 minutes! He was professional, fast and best of all my watch now fits me…read moreperfectly!

Becca and the Whiteflash team were amazing to work with! Throughout the entire engagement ring…read morepurchasing process, Becca was very responsive and informative, helping explain all the little details and decisions to consider. She made the process smooth and enjoyable, and everyone was incredibly friendly along the way.

We couldn't be happier with our experience with Whiteflash Jewelry! We were celebrating our 30th…read moreanniversary, and the entire process of selecting the perfect 1.5-carat natural diamond and solitaire setting was easy and enjoyable. Liza was incredibly helpful throughout the process, and she and the design team went above and beyond to create a custom plain wedding band that fit beautifully with the solitaire. Their guidance, attention to detail, and willingness to make sure everything was exactly what we wanted made the experience truly special. Most importantly, we absolutely love the finished product. The diamond is stunning, the setting is beautiful, and the custom band complements it perfectly. We couldn't have asked for a better ring to celebrate our 30th anniversary. We would highly recommend Whiteflash to anyone looking for exceptional quality, personal service, and a beautiful finished piece.

Bought a watch here which I now realize I seriously over paid for. They were nice when I bought it…read more Wore it a few times and it broke, the crown snapped. They said they'd fix it for free and so I took it back, they ended up putting on a crown that did not match the original and it is quite obvious and off putting. They also acted strange when I picked it up and my buddy thought they were being shady. I went and had the movement checked as it was a vintage Swiss watch and I wanted to ensure they didn't change it when I got it repaired. It was all still there but the guy that checked said the watch hadn't been sealed properly when they put the case back on. Overall I wouldn't really recommend this place. If you want a watch in the price range these guys sell just get a Seiko online. My experience here was kind of a nightmare and I kind of wish I never bought this watch, the whole ordeal was very off putting. I bought it not knowing watches, now I know better.

I had my watch battery replaced. It was a lot pricier than the places I have been to before. I went…read morethere because the place I used to go to don't replace battery anymore. To replace the battery was 50 some dollars. It was pricy, but I thought "maybe" the place do a better job? One year later, my watch is out of battery! I have changed battery before on my watch and it last more than 2 years. This time, price is high and battery stop in a year. I found another mom and pop shop and changed for $18 only. I will not go back.