I rarely write reviews -- good or bad. However, Whiteflash truly deserves one, and in the best…read morepossible way. I'm very impressed. After doing my latest research, I learned that Whiteflash is regarded as one of the highest-rated online diamond retailers. Now, as a customer, I completely understand why and can personally attest to that reputation. I primarily worked with Becca and Jennifer -- both GIA-accredited and both outstanding. [As a side note, the CEO, Debi, personally responded to my initial inquiry to help connect me with the right person (Becca). When does that ever happen? Especially for an engagement ring purchase, that level of involvement went a very long way with me. Thank you, Debi!] This is the second engagement ring I've purchased, and the second time I've used an online retailer. While my experience with the first (also reputable) company wasn't bad, it felt transactional -- I was just another name in a queue. My overall satisfaction was "okay" at best. Moreover, whenever there was a question, someone new always responded; communication did not feel cohesive. Whiteflash has been the complete opposite. From what I've seen, many of their team members are GIA-accredited, and I know Becca and Jennifer are. Having direct access to knowledgeable, non-commissioned experts truly matters to me, especially on a purchase this meaningful. I came in with a strong idea of the diamond and setting I wanted to explore, and Becca took the time to walk through the stone, the setting, pricing, other options in detail. She explained why she liked the stone, backing her opinions with qualifications -- not sales talk. She also followed up consistently by both phone and email to answer every question I had. Even after the sale, the service didn't stop. I left a message in Whiteflash's chat late on a Friday night and received a direct phone call from Jennifer on Saturday morning to follow up. I never would have expected weekend outreach -- especially after the purchase was complete. The ring itself is stunning (a Simon G. setting with an Expert Selection diamond), but what truly sets Whiteflash apart is the customer experience. Despite being a prominent company, I always felt valued -- never like "just a one-time buyer." In fact, the experience felt more like working with a high-end brick-and-mortar jeweler than an online retailer, which is impressive considering I live roughly 1,700 miles away. Going in, despite all the positive reviews I'd read, I assumed the high-quality product (i.e., the ring) would be the main strength, and that customer service might be the weak link. I was wrong. The customer experience is just as exceptional as the ring. Simply put, other online retailers don't shine as bright as Whiteflash -- by any metric. I will absolutely be a repeat customer. As for engagement rings, though? I'm very glad the final one I ever bought came from Whiteflash. I already know it's the only one I'll need.

Everyone is super sweet and welcoming! The lady at the front desk is accommodating and helps with…read moreyour needs. Becca's helped us create my dream ring but better!! The ring came out beautifully! Came in the time frame they told us. The prices are better than the bigger names and home based for me so it's convenient, if I were to have issues (not that there are, just resizing for a polish I a few years) They have lunch time from 1-2 pm so be mindful of that! Can't wait to find more beautiful pieces from them in the future!!

A great company!! I brought a very special ring in to be sized, the first time it was not the fit…read moreI wanted, so they kept it another week and it came out perfect!!! I am proudly wearing my David Yurman ring that belonged to my mom! The staff was warm and welcoming and never made me feel like I was bothering them - I'm picky lol Definitely recommend for and jewelry repair or even to purchase from. Will definitely be back in the future!!!

I had a great experience with Hinz Jewelers. Nichole kindly took time to make an appointment with…read moreme to speak about creating on a custom engagement ring. She walked me through the process, and give me recommendations on creating this custom piece. She was very transparent with pricing and gave me a reasonable quote. Overall the environment was very friendly. Mr. Hinz also took time to speak with me about their process. I feel that I could trust them in creating a high-quality piece of jewelry. I would absolutely recommend Nichole & Mr. Hinz for your custom jewelry needs.I appreciate their professionalism.

Love this place people were so nice and helped me and my wife out without watches and jewelryread more

Great friendly service. Beautiful selections. Very friendly, knowledgeable and helpful. I recommend…read morethem highly.

My fiancé bought THE engagement ring from Apollo Diamond. I don't have direct experience with…read morecommunication with Mr. Bui but from everything I've heard from my fiancé, he made the buying and curating experience so simple and easy. Mr. Bui really encapsulated all of the details that we talked about over months so so perfectly. To preface, we had gone to multiple big chain jewelers to browse and kind of figure out what I'd like. I wanted a very specific cut (elongated hexagon) & all the jewelers we had talked to stated that it was pretty much either a grueling process to get the cut or just not an option at all. Because of this, I had settled on another cut and was fully expecting that cut for our engagement. When my fiancé had popped the question and showed me the ring, I was STUNNNED. I was in shock that he had found the cut I wanted as well as incorporated all of the small details that we had talked about. Mr. Bui, thank you for making this engagement just that much more special, and curating my DREAM ring. It's beautiful and truly one of a kind. HIGHLY HIGHLY RECOMMEND Apollo Diamond for all future engaged couples!!

I needed a college ring resized. Many places apparently wont do it because of risks involved or not…read morehaving the right equipment. Since it's large there's a chance of damaging the shoulders, texts, etc. My big concern is my fingers swell/shrink and I lost my last class ring from it falling off. The gentleman at Apollo advised making it larger and give it a week and see. The ring would fit right some days and almost fell off others as I suspected. When I went back to explore other routes he had a genius idea. He said he could place 2 gold beads inside the ring. It would grab the knuckle and stay secure but if my fingers swelled it would not hug the side of the ring. Been wearing it for a week and it's the absolute perfect fit. I don't feel the beads at all and wont have to worry about it falling off. Customer service was great and turn around time was very fast. A+ will be going back for my jewelry needs.

I was the off-sight staff Gemologist for J Loggins Jewelers for 10 years when Jan was the owner…read more They always paid their invoice on time and treated me with the utmost respect. What a great experience! I miss working for them.

I had 2 rings resized here and was charged $350. Within 2 weeks both of the rings broke where they…read morehad been cut to do the resize. When I took them back I was told I needed to pay another $400. I obviously complained and I was told to leave the store because they felt I was scaring the other customers. There are plenty of other jewelers in the area. I would avoid this one.

I was impressed with the quick response and upfront quotes for my jewelry repairs, which I…read more appreciate.

Kyle is wonderful. He has great ideas to create the perfect ring. He was so helpful with my wedding…read morering. I look forward to doing more business with him.

excellent service, amazing quality - love everything but sad they retired now-- they are greatly…read moremissed

Cay is amazing! This is the only jewelry shop I go to while on the island! She knows a lot about…read moreprecious gems and was so helpful. I will be back!

Business is closed while ago even still have the signs. As of 2/3/2025 I was told that this…read morebusiness is permanently closed. Very disappointing to find this at their store.

I took 4 old watches here and it was only 15 dollars per watch to replace the batteries. Glad I…read morefound this place.

Dude! The service here is unbelievable. I brought a watch in for a repair issue which, due to the…read moremanufacturer's manpower issues, took several weeks. Every time I called or came in, from the manager down to the newest employee, I was treated as if I was going to buy a diamond ring. They didn't go the extra mile. They went the extra ten miles. Thank you so much Shon, Carlos, Briana, Roya, John, Amy, and of course Orlando. You don't have a bad apple in the bunch. Let's assume you shop around for a piece of merchandise and Jared comes in 5% higher on price. The customer service is worth it. Go with Jared.

I am extremely disappointed with the customer service I received at Jared in Sugar Land. My…read moreexperience with Orlando was far below what I expected from a jewelry store that promotes professionalism and customer care. From the beginning, the interaction felt dismissive and unwelcoming. Questions were met with short responses, and I felt more like an inconvenience than a valued customer. What should have been an exciting and enjoyable jewelry shopping experience quickly became frustrating due to the lack of attentiveness, communication, and overall customer service. Purchasing jewelry is an important experience, and customers should feel respected and appreciated throughout the process. Unfortunately, this visit left a very negative impression, and because of this experience, I would seriously reconsider returning to this location in the future.

Arrogant and bad attitude, never recommend this place. Fund you a good honest reputable jewelry…read morestore, you'll get better service. Wish I could say something nice but can't think of any positives.

Very professional people. I had a custom ring made in two weeks. They kept me updated throughout…read morethe whole process. I recommend this jeweler to anyone that needs high quality jewelry at a reasonable price!