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    Goshen Road

    5.0 (1 review)
    Closed 8:00 am - 6:30 pm

    Services - Goshen Road

    Truck rental

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    6 years ago

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    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    (1 review)

    Worst service ever! Did the online reservation for 2 day rental, pretty smooth. Go to pick up,…read moreand the nightmare began. Forced to do everything online thru phone, take headshots, take photos of drivers license front & back, acknowledge multiple terms & conditions, blah blah blah. Their system was apparently slow, as my photo uploads just circled and circled, doing nothing for 5 minutes, forcing me to start over. Then their auto reply said I needed to provide even MORE information: a passport, a business, an alternate contact. This is after you have ALL MY PERSONAL INFORMATION, my DOB, my phone, my email, my drivers license, my credit card #. After you THINK you're almost done, their online system sends you on a walkabout to "find" your vehicle (of course the farthest one away from building), THEN you're supposed to get an online "OK" to get keys somewhere (wasn't clear where that was, not that I ever got to that step). I am a responsible adult over 60, perfect credit, perfect driving record. I don't have an alternate contact person to verify me -- they apparently actually call the number and if there is no answer, they say they need someone else's number. Nobody answers online in response to anything you text in reply to their ridiculous requests. The onsite personnel were not helpful as they just wanted to get out of there (I did schedule for the last possible pick up at 6:45; they close at 7). WHO IN THE WORLD came up with this business practice????? I've rented at Budget and at Enterprise with no issues, very smooth check-in process. Interesting that as I'm standing outside fuming about the 2nd request for alternate contact, 2 other people come up and are complaining about the awful service as well. No staff would come out to acknowledge anyone, at least while I was still there. Finally got the guy who was "helping" me to open door so I could say CANCEL THIS TRANSACTION. U-HAUL, U SUCK at service.... I would NEVER recommend this business to anyone!

    Goshen Road - truck_rental - Updated May 2026

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