While I'm probably not going to take any animals to get groomed here anytime soon, I will say it's…read moreconvenient to have a PetSmart right across from NRG stadium. Whether it's a Texans game or a day at Rodeo, having access to pet friendly supplies for our furry friends is clutch when PetSmart is right across the street. Like all Petsmart stores, they double up as free entertainment for the youngins. Take the kids to look at birds, mice, fishies in the tank, and peep puppies getting groomed. For would be pet owners, there are also adoption services (with a fee) for animals looking for a home. They won't win any awards for customer service, but trust there's a solid stuff working here. There's plenty of parking and rarely any lines at check-out. The selection for most things is pretty good. While I don't think the prices are exactly wallet friendly, it is the price we all pay for convenience.

I've been a loyal PetSmart customer for years -- in Pennsylvania, Massachusetts, and Georgia -- and…read moreI've never had an experience like the one I just had at Store #1226 in Houston, TX. I'm new to Texas and was stunned by the complete lack of professionalism, transparency, and basic courtesy I received at this location. I arrived on Saturday for a confirmed 11:30 AM grooming appointment, only to be told it had been canceled without notice. The manager admitted it was their mistake, apologized, and promised I would be compensated. Because I work 12+ hour shifts at a hospital, I had to arrange for a friend (who had to Uber) to bring my dog back while I worked. When I came to pick up my dog Monday, I was met with rudeness and racial condescension by a manager named Bobby, who dismissed everything I explained, refused to check the notes, and spoke to me like I was a problem -- not a paying customer who had been wronged. She walked off mid-conversation when I asked for clarification. Her tone and treatment felt deeply racially biased, and I left the store feeling humiliated. This isn't about a discount -- it's about respect. I expected PetSmart to own its mistake, not to be gaslit, silenced, or demeaned. I've filed a formal complaint to corporate and urge others to stay away from this location if you expect basic customer service or accountability.

The whole store staff is very kind and acknowledge you as soon as you walk in the door! The…read moregroomers are top notch! They truly care about your dog and are so kind and patient with them. Unlike other groomers I've used they are never yelling or irritated with the dogs who bark. They go out of their way to make sure you are completely satisfied with their grooming! I will not go any where else! I've used them now 4 times in 6 months and they are consistent and always on top of what I want my dog to look like!

I cannot say enough amazing things about this Pet Supplies Plus location. Every time I visit, I'm…read moregreeted and helped right away. I love my dog's scruffy gremlin look but I decided to get her looking prim and proper for the holidays. It was her very first time, and she was trembling. Rosalind took the time to talk me through how she would start slowly with Jackie and follow her lead. She spoke about her like she was a real baby, which instantly made me feel at ease! A few hours later, Rosalind texted me to let me know Jackie did amazing and was ready for pick up. When I arrived, Jackie wasn't shaking at all. she was playful and happy, and I knew she had been treated with so much care. Her haircut was adorable, and she smelled AMAZING thanks to Rosalind's special scent blend! I will always support this location. They truly go above and beyond!

Forget the impersonal box stores, this place is a gem!! Helpful, friendly staff and the best…read morequality food/treats for your pets. I was curious about trying raw for my cats and the staff were very knowledgeable, answered many questions and gave examples of other pet owners preferences and experiences. Also, it's just such a cute shop with a tempting, curated selection of fun toys and accessories, many of which seemed to be quality, natural fibers/materials at reasonable prices. Switching to a healthier diet has alleviate my cats' skin and digestive issues, but best of all I felt supported during the transition. I had been using online pet supply services for two years, and what a mistake. I had forgotten how rewarding and uplifting it is to visit a small, local shop with experienced, knowledgeable staff. I had a wonderful experience here and can't recommend Loyl's enough!

They take such excellent care of our dogs from a grooming and nutrition standpoint! Super…read moreknowledgeable staff and they stay very much on top of sourcing the best, safest food for our pets.

What a fantastic little store. Theu offer a fantastic selection of food, treats, toys and clothes…read more Love the customer service received from Lani, will definitely be back.

Great service and attention is truly charming, the variety of things widely recommended…read more Un gran servicio y atención es verdaderamente encantador la variedad de cosas ampliamente recomendado

I fee like the name doesn't do this place justice because you think "supermarket" and think Walmart…read moreor something like that. It's definitely a huge store, but much homier than some of your traditional pet stores. I used to shop at Petsmart because they offered a coupon book of freebies when I first adopted my cat. I didn't even know places like Pet Supermarket existed! They are always running promotions on different items throughout the store and even sent some of the neighborhood customers $5 off coupons (no minimum purchase) to use for June through August. I popped in to buy my kitty some more food and saw that the usual brand I get was $3 off, so that combined with my $5 coupon was a great deal. I was scambling to tear off June's coupon, but the cashier chuckled and said I could keep it because they were meant to be reused. My cat has to eat the "fancy" stuff because she's allergic to basically everything, but they stock every single brand you could think of. And it's not just the expensive brands that have the deals. The last time I went, the Purina Tidy Cats litter was $1 off and offered a free bag of treats! My absolute favorite part about this store is that there are adoptable kittens that the employees encourage you to play with. You're welcome to pop open the latch and cuddle the kitties for as long as you'd like. They're from Houston Pets Alive, which is a no-kill shelter and adoption fees are only $50. The cats are positioned right next to the adoptable birds, rabbits, and hamsters, so there's plenty to keep them interested until you come visit!

Went there for the first time - a lot of supplies here and I could see that I would have difficulty…read morefinding the particular dog food that I sought - aisles of dog food. It was for a local dog shelter in need. I bought out their supply of this particular food - 3 bags plus a neighbor's bag of another type of dog food. The employee who assisted me to select the dog food then walked me to the checkout counter. After paying, the checkout person then assisted me to my car using a dolly (it was over 100 lbs of dog food). Above and beyond - He offered - I didn't ask for the assistance. Both employees were very helpful. A photo of the dog food delivered to the shelter - not necessarily relevant, but just to let the reader know that I did deliver the contribution.

Cool little mom and pop dog treat bakery with all kinds of things for dogs on the inside. I was…read morejust browsing around and one staff member did ask if I need help, I let her know I am good for now. The price for the quality of fresh baked treat for the dog is good here. A great place to get special treat for your pupper.

This is little boutique shop is a wonderland for any dog. Toys, treats, and more! The space is…read moredeceptively big, and there seems to be everything you could ever want for your pup in there I went looking to get my dog a cake for his birthday, and I decided to swing by to see what they had. I was thrilled that they had a variety of cakes to choose from as well as cookies and other treats If you're looking for other accessories, clothes, toys, tools, and other foods... they've got all that too. I believe they have things for other pets (cats, etc), but I was focused on the pup offerings The staff is friendly enough. Not the warmest hospitality, but they were professional, helpful, and efficient. Someone was making fresh baked treats/goods, and it was nice to see that these items are made daily. Also, there was a pup walking around behind the counter, and that made me feel like they truly do love and care about our furry friends While my dog isn't particularly picky when it comes to treats, I could tell he was delighted to try everything. If you're looking for something to help make your pups birthday more special, I would look no further Some tips: Rice Village can have limited or paid parking. There are a couple spots designated specifically for this shop, so, you don't have to park a ways away or worry about any of that. Also, if you purchase a cake they will write your pups name on it in icing. You can find Three Dig Bakery treats in most grocery stores. I hadn't realized, but I had been buying these cookie treats from Kroger for a year or so, and they are branded with Three Dog Bakery Cheers!!

After all over ten years and counting and thousand of dollars with three dogs as customers with…read moredoggie day care My lq Is discriminated because she was a little slow to n getting up This last visit they did not even wipe her eye and was big crusted and ver her eye and of course she was not exercised or never got a call being gone eight days for new years I am discharged like a flea No matter what and they encourage everyone to look at camp bow wow locations My interview at camp bow wow yesterday with lq was treated like a queen senior not tossed to the side and they are less expensive then petsmart Has petsmart ever showed you inside ? Never Politics policies and less staff at petsmart motel at southwest frwy unacceptable Bye bye petsmart

We came here too early before our Banfield appointment so we took the time to walk around. There…read morewere associates who were busy and doing things like cleaning up or restocking. I saw one cashier hustle to the register because there was one customer waiting. Like just one person and they hustled, that's good customer service. They seemed to have a good inventory of items and there wasn't stuff all over the floor or accidents that dogs had caused. We went in the middle of the week in the middle of the day so there was a good amount of parking. I don't know if I would come here on the weekends because N. Shepherd is super busy and it's hard to get in and out of to turn back onto the Main Street.

I prefer the Penthouse Pet Supermarket which is where you can hire famous glamour models…read more This is interesting because it's a lot different to some of the other pet stores we go to, with a few different product options and surprises, but it is similarly overpriced, much like Petco. I have a lot of cats to feed so I go to a lot of pet stores, overpriced or not. If it was cheaper, I'd come here regularly, just for a little variety. If you are into variety for your babies, and trying different products, would you like coming here. There are good and bad things about it, but because of price I couldn't give it more than three.

The store manager, Eddie Wesley was incredibly rude. I…read moregrabbed some treats for my pup from the sale rack. I specifically grabbed a braided, a stick and a rounded chewable. The braid and stick had 50% off tags on them individually. The rounded chewable was in a box of others like it and the box was labeled 50% off. When Eddie was ringing me up, I noticed he didn't take 50% off the rounded one and I told him I got it from a bin that was marked as 50%. He then told me that because it did not have a sticker on it. It wasn't 50% off. And so I told him OK sir well, I just want to let you know that you have it in a bin of others that are like it that is marked 50% off. Then he said you're not listening to me look down look at the sticker and see that it doesn't have 50% off on it. I said I understand that I just don't think that you're understanding me and I left the store. I was really surprised that a manager was talking to a customer that way, I've been in that store several times and I've never seen that gentleman before however, I will not be bringing my business back to this location ever again.

I was very impressed by this doggie bakery. My dog recently had surgery and I wanted to pick up…read moresome treats for him. I was greeted when I walked in the door, was given suggestions, and just felt welcome The treats are made in house, and they are absolutely delightful. Beyond that they have plenty of dog services like grooming, there are toys and other doggie accessories The space feels like an inviting boutique bakery. Everything is clean, and the space is very inviting Some tips: Join their rewards program to get points. Ask the staff what they recommend as they know dogs and treats very well and can help you find what you're looking for Cheers!!

Would never recommend anyone get their animal groomed here. Paid $115 for a wash a trim, when I got…read moremy dog back she still had pee marks on her back legs completely yellow, hair around her eyes wasn't even cut... she has got into a candle bc she's crazy and they didn't even remove the dirty fur from her face. I am very disappointed with the service recieved for $115 I could have washed and cut her hair better than they did.