My daughter was recently married at Gorham's Bluff and I've like to offer a word of warning to anyone considering an event larger than 15 - 20 people. While there were parts that were beautiful (The view, the photos), there were many things that didn't meet our expectations at all.
1. Dawn (facilities manager) is scattered, ill prepared and forgetful. While she presents herself as an expert on events small and large, she has issues with poor communication, organization and overselling the abilities of herself and her staff (or lack thereof). We experienced so many dropped balls from Dawn and her very limited staff, it's hard to list them all.
2. The cost of the Venue - When you rent the Gorham's Bluff venue for 5 k, that includes almost nothing. No chairs, tables, linens, forks, cups, etc. They tried to have us pay for chaffing dishes and warming boxes, claiming that they don't have room to store those things and that we needed to pay for them to be rented. They claimed that they provided staff for the reception, but there were only two servers for 100 guests and everything ran out (including water). You would be much better off renting other venues that charge the same fee but provide some items and are certainly better equipped to effectively execute feeding large parties in a timely manner (trained chefs and staff are the key). Dawn offered to cut down a tree for the tent located outside the reception area (an extension of tables and a bar). It didn't happen until the week before the wedding and the stump was left. It was unsightly and not at all what was promised.
3. The Reception - where to begin. There were so many fails that it's hard to remember them all.
*We asked for passed appetizers and what we received were very few and they were lukewarm to cold. The "bruschetta" was a few marinated tomatoes tossed on a piece of toast. No balsamic sauce or much flavor. Big fail. The bacon and cheese app on toast was cold and waxy when they were brought to our table. They held out the trays for people to pick up with their fingers instead of using tongs to serve. We also had a meatball appetizer as well, but the server never came to our table with those, even though I was the person paying for this event (Bigger Fail). Everyone was starving and only received a few pieces of toast and some received ONE meatball. It was so mortifying for me as my family and friends were asking if any more food would be served before dinner. *SCREAM
*The Dinner was very late due to lack of staff setting up the chaffing dishes and other stations. These should have been set up ahead of time, but again, the lack of employees was glaringly obvious. By the time we started calling the tables up to get their food, people were downright hangry. I noticed that the brisket was severed sliced, even though we emphatically stated at the tasting that we wanted it pulled (that requires a longer cooking process) and not sliced. I specifically made sure Dawn was aware of this, but she failed to execute with the "chef". The Brisket was lukewarm and pretty tasteless. We requested rolls at the tasting to eat with the brisket and no rolls were provided. This is another "missed" detail by Dawn. The mashed potatoes for the mashed potato bar were cold. The toppings were placed on a table that was too large and nothing was labeled (absolutely no labels on any of the food). The creamed Spinach was more like spinach dip, but it did taste good, so that gets a pass. The chicken marsala was absolutely, 100% NOT chicken marsala. It was nothing like the marsala served at the tasting. It was chicken in a butter/garlic sauce with mushrooms. There was no marsala taste or color. HUGE FAIL. At least the rice was hot (It was the last thing out and we waited a while for it to arrive). The green beans were well cooked but absolutely naked. No butter sauce, salt, pepper, nothing. Also, there was no salt or pepper offered for the guests. Yes, you read that correctly, no salt or pepper in the place. The salad bar was passible, but nothing was labeled. One of the guests looked at me and said, "I'm counting on this being balsamic". It was on a too large table and seemed skimpy. *SCREAM.
**The water and tea ran out by 9:30 (this lasted until 11) and the employees vanished about that time. One of my friends literally went to the BATHROOM to get water from the tap. JESUS MARY AND JOSEPH, I was so mortified yet again. The bartenders also did last call at 9:30 because they were only paid until that time and they left without serving cases of beer, 1/2 a keg and a large container of Sangria left. No one asked if if we could pay for another hour. They just disappeared. The attendees served themselves at that point. Again... EPIC FAIL. They bartenders were slow and had attitude. I asked if they could serve from both lines and I was told "no". The fact that we were paying their hourly rate seemed of no consequence. I was gob smacked. read more