Had an appt scheduled with Dr Lao today when I was informed that she no longer worked there. I'm…read moresad that she's no longer there, but I hope that her career life balance are what she wants them to be cause she deserves the best. She's truly a wonderful doctor. I hope our paths cross again in the future. Blessings!

I rarely ever leave reviews, but I wanted to go out of my way to locate Dr. Lao's yelp and give her…read morethe praises due! I just delivered my second baby at Hoag hospital. My ob was not on call that evening (sad, because he's great!), but I had the privilege of receiving care from Dr. lao! My first baby I got the epidural, but this one I was hoping to go unmedicated. MAN is that so much easier said than done! As I lingered for awhile at 9/10 centimeters, I was becoming more and more tired, scared, and indecisive on my next steps for bringing my son into the world. Every contraction made me less confident that I could do it, but Dr Lao was one of the 3 in the room who reassured me and helped me through! My biggest praise has to go to her CALM CALM demeanor. What a difference that made! She was incredibly patient with my indecisiveness, never pressed me for what she wanted over what I wanted, but also (so) kindly gave her recommendations and gave me both the space to think things through and all the options before me. She also took great care and extra steps in physically delivering my son, and honored my wish to delay cord clamping until the cord turned white. Never with a hint of annoyance either. Thank you Dr. Lao!!

Highly recommend all patients seeking OB/gynecological AND aesthetics here! Dr. Tran-Kim is amazing…read moreand such an advocate for women's health which is what we need more today. She will make you feel the most comfortable during your care and offer so many options that will help personalize your needs. The nurse practitioner Chau is also the best! She explains everything so well and provides good counseling to optimize your health. They also offer a variety of aesthetic procedures which Nurse Khue is involved in and would highly recommend her! The office is very professional and all staff are super nice and welcoming. Will definitely return for any future OB/GYN care at this office and will recommend all my friends here.

I saw Dr. Diana Tran-Kim as my OB for my first pregnancy, and more or less, did not think this was…read morea good clinic. Pros: Why you'd want to go? If you plan to have a c-section exclusively and get aesthetic treatments after. Cons: After going several times, I realized this office can be disengenuous, and felt like they wanted your money more than the care. The care provided felt fake. You can tell by how bougie they look. They promote a lot of superficial services like body sculpting after pregnancy, vitamin shots, etc. You get charged for everything. And the front office doesn't always let you know this until you get sent a bill in the mail. They also would do everything they can to keep you in office, including trying to get you to schedule exclusively with their ultrasound technician, who is only there on Tuesdays. For my last ultrasound, instead of being flexible and scheduling me earlier or recommending another place for imaging, the front desk made me wait 2 weeks out for the next available appointment. By then, the tech said my baby was breech. I'm new to babies and didn't realize what that meant. I thought it meant there was time to flip him and that they would talk to me about ways to unbreech him. They otherwise just told me he was breech and did not elaborate. They also scheduled me with the nurse practitioner who also had trainees look at me without talking to me first. You can only ask so many questions. NP didn't mention anything about what a breech baby meant. Fast forward two weeks at 38 weeks. I see the doctor and she says, baby is breech and almost immediately wants to schedule a c-section. Like, whoa, I researched online and some articles say the doctor typically tells you these things starting week 30 give or take. But they went straight to the c-section. Honestly, I'm upset this was brought up so late into the pregnancy, as it could have given me more preparation time... Even mentally would have liked to have been prepared. Here, I only had two weeks to figure it out, and did not even know you had to do it before week 39..! I wasn't going to jeopardize the health of my baby and the surmounting stress of delivering so we went ahead with the scheduled C-section. But they don't care about what your outcomes are, they only care about the money. And it's really obviously that a big surgically procedure is going to pay them out way more than a natural delivery. The doctor did everything she could to convince me how good the surgery was going to be. I told her my concerns, and my biggest was the recovery that is needed with any surgery takes time. It really felt like my concerns were brushed under the rug. Also, if I wanted her to answer questions, I needed to take my partner with me, otherwise, the doctor rushed me out the door. Their office also sucks at communication. I should have taken the first red flag when I was billed for gender testing, but they chose an out-of-network lab. Not only that, they didn't tell me it was out of network. I still had to pay. And the biggest issue came when they filled out the pfml paperwork and for my work, and I had my pfml time reduced despite having a c-section. Knowing they will probably just charge me again, I didn't bother, and made sure that my time in their office after delivery was done. Months later, I'm still billed, for the hospital procedure, and other than the surgery, doctor literally only looked at me for like 5 minutes and I'm being billed, $1000+. On top of that, they upsold a silicone strip that's literally only 6 inches, and it's $80; newsflash, me: it's a fraction of the price online. RIP. I ended up calling their office one last time to close any outstanding bills, and I really wanted to laugh in their face when the admin said if I don't I wouldn't be able to come back. LOL! The assumption that I cared enough to do that. I just care about my credit score. I'm not coming back ever. Overall, I don't recommend this office for lack of sincere service, and very bad communication. For something so big like a pregnancy, I'm really disappointed and I really want to kick myself for screening this office better, and went somewhere else. This office just happened to be in the right area and the hospital that I wanted, but could have just chosen just about anybody else.

The doctor provided good care, but the front desk staff demonstrated serious issues with accuracy…read moreand attention to detail. After my appointment, I was instructed to pick up a referral for lab work at the front desk. I gave my first and last name when asked, but the staff member handed me paperwork belonging to a completely different patient whose personal information showed. Another staff member briefly reviewed the document and confirmed it was correct. As I was leaving, I noticed the name on the paperwork did not match mine, so I brought it to the attention of a third front desk employee, who also told me it was fine. Despite being reassured multiple times, the information clearly did not belong to me. I went outside, reviewed it again, and returned because it still seemed incorrect. The same staff member then redirected me back to the original person who gave me the paperwork, without acknowledging the mistake. Finally, a fourth staff member reviewed the situation, apologized, and provided the correct documents. At least three staff members approved and allowed me to leave with another patient's medical paperwork. This is not a small error and raises serious concerns about patient safety and privacy. If this had involved condition specific lab work or if I was pregnant, the consequences could have been significant. Front desk staff should be verifying patient identity carefully before handing out medical documents. Basic checks, like confirming full name and date of birth, would prevent situations like this.

Do not go there unless you want a surprise bill later. When i called the office to confirm they…read moretook my insurance, they said yes. Went to my appointment and then got a surprise $500 bill for a pap. 10 min visit. Talked to my insurance, talked to the doctors office, now they say when they confirm they take your insurance and they are in network, they are not always in network. They just take your insurance but they could be out of network. So i would get in writing that they said they are in network and document who you spoke to and then pray to god you don't get a bill. Because it will cost you $500. There's a cheaper cash price that's better if you'd rather not deal with this and it's cheaper than having insurance. Lesson learned won't be going here again. This is the second time this happened to me (with two different insurances). Don't trust them

Update: months after I stopped coming here I got a bill, when I called her billing department they…read moresaid they actually needed to give me a refund and they don't know how she's billing people. This lady is sketchy and clearly only after money.

I have been trying to get a hold of someone to access medical records I live over 40 minutes away…read moreand I'm trying to get ahold of someone via phone first but they are NOT picking up. It's so frustrating.

I have mixed feelings about this place. At AkermanMed, you have to be seen by every Obgyn and…read moremidwife before you can officially choose a provider. Wait time can get pretty long depending on the day. For the positive, I would say that after meeting everyone, Dr. Lao was the best here. She was caring, empathic, and knowledgeable. She listened to every concern. She was also a great surgeon. My pregnancy and delivery experience were made better by her. Sarah who works the front desk was also very friendly and sweet. Now for the negative. I had an IUD placement at the office by Dr. Barr that ended up being a very traumatic experience. I received a diagnosis afterward that the IUD perforated through my uterus into another organ. I wish that the deployment was stopped if something didn't seem right. Some offices offer ultrasound-guided IUD insertion, so look into that instead. I felt like I went through hell and back the subsequent months after insertion. The office tried to fix it, but the experience just went downhill from there. I had multiple procedures, but it couldn't be removed. I requested CT/MRI scans, but didn't get them. The IUD location was discussed as possibly being in the stomach cavity, which it wasn't. Scheduling appts were also difficult. I ended up going to UCI and thankfully met an experienced Obgyn who found it through ultrasound, confirmed with MRI scans, and collaborated with another specialist to remove it for me. All in all, I would still recommend Dr. Lao for pregnancy and childbirth. However, I would be hesitant to recommend anything else here.

I will always recommend this OB office to everyone I know! There are a lot…read moreOf Doctors, midwife's & Np that you will see through out your appts (unless you request to be seen by a certain person) From start to end everything was clear, they sent me for bloodwork when needed. Gave me an ultrasound when needed and always answered my questions and made me feel cared for. I delivered at st. Joseph Hospital and it was the best experience, all the nurses are very well experienced and professional. Thank you Dr. Akermed for the positive experience, see you in 2 years!

Clean, professional, attentive, great care and answer all your questions. Sometimes the wait is a…read morelittle long but it's because they draw your blood right then and there if needed and you get to see baby each time. They don't rush you out the door, so the wait time is understandable. Worth the wait, great experience !

I had a horrible experience with them throughout my pregnancy the doctor was always forgetting us…read morein the room and never knew what we were in for and they never transferred my information to the hospital for my delivery . They ignored the hospitals request for my information after they called and emailed several times and never sent anything. I had to get extra medication I didn't need due to their lack of communication and mistakes. Please go to a different provider if you want peace of mind.

Dr. Franks is an excellent doctor. She just left Providence and I'm so disappointed. She was a…read moreblessing to me. She is a wonderful health care professional. I will miss her.

Dr Franks is an excellent gynecologist and I'm sad she left Providence! She is one of the reasons I…read morechanged my health insurance so I could continue to have her as my gyn.

I agree with everyone here: Dr. Ogez rocks. A lot of reviews for gynecological care tend to be from…read morefolks who are pregnant/are planning to be pregnant/delivered a baby, so I figured I'd throw my review in here since I do not intend to have children so my care experience is oriented around wellness visits / preventative care -- so if that's the boat you're in, read on! :) I know many forego gynecological care because it can feel invasive and nerve wracking. I certainly am someone who fits into that boat, as I have so much anxiety around doctors offices and anything medical. Also as a queer individual, there's an extra layer to reproductive care that (in my experience) is often overlooked. Dr. Ogez is so thoughtful, patient, and informative in her practice -- I've never felt safer during a wellness exam. Her bedside manner is exceptional; I felt heard in what I was saying during my visit, and also felt empowered about making choices about my body because Dr. Ogez took the time to really talk through things with me (and it is so clear that she stays very well informed on contemporary approaches to gynecological care that help empower patients.) That enough is worth 5 stars for me, but I should tack on that the office was so well organized that I think I was in the waiting room for about 3 minutes in totality? And then maybe waited alone in the exam room for about 2 minutes. The visit itself did not feel rushed at all, and yet I was stoked on how quickly I managed to get in and out of the office. Highly highly recommend.

Dr. Ogez has been by far the best OBGYN that I could have ever asked for. This is my second…read morepregnancy, first pregnancy I was on a whole other boat and was not content with either of my obgyn's. However, this time i am so grateful for my insurance because I was able to choose whoever I wanted to go to within my network and I found her. There was no hesitation whatsoever. She is young, patient and wise when it comes to bedside manners and her making choices with you about what is best for you and your baby. The office staff is professional and friendly. The office itself is very clean. Whenever I got to my appointments the nurses were all so sweet. I never had to wait a long time at my appointments, except for one time when Dr. Ogez was not there and someone else had to see me so they had to read my chart to get familiar with my pregnancy status, which was understandable. I can't wait to share with you all my experience once I deliver. I will be back to update this review but for now, I'm blessed with Dr. Ogez as my OBGYN.