I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

My experience was exceptional customer service. Nancy helped get me the best price for my monthly…read morerate. She was very friendly and professional. I highly recommend this company and ask for Nancy! Friendly, professional, extremely helpful and accommodating.

the Redding branch next to goodwill, the office lady dropped my sr22 after I said I needed it, she…read morestated she would add it back on just in case and then didn't. and I lost my license cuz of it and since I don't have a license I lost my job and now I can't pay for my car that I paid the policy for a year on. thanks so much!

He is impossible to get ahold of. Do not go with this guy. He doesnt respond, call back, or answer…read moreAT ALL.

One of best Insurance Companies I have ever dealt with. Chiew always go beyond my expectations!!…read moreAlways there every step of the way!! Helping with the best possible insurance available. Spent many hours, even late into the evening, helping our family get all documents complete to be able purchase our new vehicle!!! Thank you Chiew Insurance your our #1

Lesley was super helpful when I called. She answered my questions and got me the quotes I needed…read more I really appreciate all the staff at Scott's office and State Farm has been excellent to our family over the years. Keep up the amazing work!!!

Robert did a fantastic job reviewing our auto and home insurance policies. He found opportunities…read moreto save us money while also improving our coverage. He was honest, knowledgeable, and took the time to explain complex details in a way that was easy to understand. At no point did we feel pressured to make a rushed decision. We're very thankful for Robert and his team and highly recommend them to anyone looking for an insurance agent who truly puts their clients first.

Christina is the best EVER!!!!…read more She has been my broker for 2 years now. She's sooooo helpful and fixes all my lame brain errors. I am truly thankful for all she does!

Extremely unprofessional and refused to respond to multiple attempts to find out the current states…read moreof quotes. Then went on vacation without notification leaving us in a bind to find a policy in time for the closing on our house. Terrible customer service. This is the response you can expect from Christina when you ask about the progress of your Quote "I do the quotes in the order received and I have several other clients that I am quoting as well. Since your home is in the brush area, it takes more time to search for a carrier. I had received your quote from one of the general agency and I was about to e-mail your quote to you when I just read your e-mail. Your e-mail was rude and I do not tolerate disrespect to me. Based on that, feel free to find another agent. Christina Day Insurance Services"

I was called by Tony Metcalf. He was following up with me on a online interest for a quote I had…read moredone. I can't say enough about how helpful he was. He took the time to explain everything little detail to me and compare it to my insurance I had at the time (which I found out was actually terrible) I never once felt like I was trying to be sold something but that he was just trying to help me the best he could. He made Allstate look like a great company and I ended up switching at the end of the call. Again I am so thankful for Tony's help and kindness. I hope the right person reads this because he deserves to be recognized! Thank you!

I have been working with Mario Razo for a while now, first for my auto coverage and now for my home…read moreowners insurance. Love how he is always accessible and willing to answer all my questions. If he doesn't have all the information, he makes sure he gets back to me once he does. Very responsible, helpful, and caring agent. Would recommend him to anyone.

Huge appreciation to Allen, such a gentlemen, got me a quote on spot, so quick and simple, very…read morecommutative, amazing customer service, truelt love acceptance insurance, they are so welcoming and just overall amazing!

Helpful employees, although they charge a $28.00 fee to make any changes to your policy...read more

Craig and his team roll out the red carpet for their clients! They make sure their policy holders…read moreare properly insured and they are personally their for you when disaster strikes! Insurance is something we don't really think about until we are in a desperate situation. Make sure you have a hands-on insurance agent and the backing of a great company - that's who you will want on your side when you need them!

I cannot say enough about the amazing customer service at this office! All of the agents are…read moreextremely helpful and friendly! Tiffany went out of her way to find me the best policy and all of the discounts possible. I just purchased a new car and although I have moved out of the area, I still prefer to use them over my local branch.

Wayne was great! It seems to be that it is actually possible to have a friendly, professional and…read morewarm person give amazing customer service! And, a real life person! So much is online and through impersonal media. Recently relocating to Redding, I wanted to feel connected to as many actual living, breathing people as possible-Wayne set me up with renters insurance for my new little place in a snap and was detailed in his explanation of my policy-not in the annoying blah-blah-blah kind of way people on the phone are from big dot com companies. I would recommend Farmers and more specifically, Wayne Miller over on Churn Creek to everyone I know! 5 Stars!

By far the BEST insurance company and agency in Northern California!!! When my husband and I first…read moregot married I talked to him about the insurance and how we could probably get insurance a lot cheaper somewhere else as, we have MULTIPLE vehicles insured through Wayne Miller and Farmers. He told me that he's been with Wayne for 30 years and he and Farmers have ALWAYS done him right. Well, a few years later I found out how true that was! My husband and I got into an accident caused by an uninsured, unlicensed, impaired driver that nearly totalled our truck. I honestly could not believe how quickly our truck was repaired and the claim settled. I didn't know that ANY insurance companies worked that fast and WITHOUT headaches! Not only is Farmers AMAZING but, so are Wayne and his receptionist Paula. Instead of mailing in our payment to Farmers every month, we walk it in just to say hello to Wayne and Paula. Even during the CARR fire when their phones were ringing off the hook, they had a big smile, hello and, "how's your day going? ". I probably would have been cracking and definitely not smiling under that much stress! Lol So, if you ask me if it's worth it to pay a little more for your insurance, I'd say, ABSOLUTELY!!! If you ask me which Farmers insurance company you should sign up with, I'd definitely say, Miller Insurance on Churn Creek! By far the BEST insurance company, agent and worth EVERY penny!!!