Have not had the best experience with name branded franchises in the past, so was hesitant to make an appointment. Needed a Year End inspection to renew a NC State plate. Service was on time, courteous and at a lower cost than previously experienced. Side note - if you actually live here get an NC plate, otherwise.... read more

At first, we were satisfied with the facade the service associate, Jason(later learned he is a manager) had. We felt great that our Jeep was in good hands. Until they learned the exact amount that the financing was approved for. I brought the jeep in for a battery and a once over. Found out the rear differential had to be replaced, as well as battery and an oil change. Conveniently, my $2500 worth of credit at the store netted an invoice of $2497. Crazy how I was approved for the exact amount the needed to charge, huh? But wait, it gets better. They charged me almost $600 just for the battery. And they didn't bother to call and ask if I wanted the $250 battery or the $100 battery. Remember, Im approved for $2500, so the goal is to now ring it all up! YUP, almost $200 of that was labor for an assistant to spend 15 minutes on. I had plans to get the 4 tires plus the spare replaced here to, but HELL NO. The best part....the check engine light is still on, the tire pressure lights are saying low tire pressure (even though i paid for a tire rotation with the $150 oil change) I don't recommend anyone go here. They don't deserve a penny of your hard earned money. They should be ashamed read more

Goodyear Auto Service - $2500 for $800 worth of parts. $250 of which was a battery - Tires Near Me - Waxhaw, North Carolina

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Had an inspection appointment to wait. They told me can you drop it off it will be couple of hours people came in that needed service so they are before you. Why make appointments? Then told well con you come back later? I said what time because don't want to wait if I come back. I was told they can't guarantee but the cars in there will be done. So I should just hope no others come in. Why take appointments at all?! read more

Customer service isn't high on their priority list and some items bad services can be very expensive. I just go to get an oil change if I don't do it myself. read more

Goodyear Auto Service - Tires Near Me - Waxhaw, North Carolina

Took 15 min to ask customer and find engine size for tune up- also when you call expect to be hung up on. Not recommend

I scheduled an appointment for an oil change, when I came in for it I was told the computer systems were all down. I simply asked if I could leave my car overnight, and was forced to call someone to drive me back to my house. The next morning I got a call that my battery wasn't holding as much battery as it should, and that it would cost $380. When I can in for my oil change, they tried to charge me 20 dollars more because they didn't use the oil I requested, something that wasn't brought up in our phone call. Then when I went to leave my car wouldn't start, and somehow the only night that I left my car with them my battery fully died and needed to be replaced. I told them I would call my mom and went inside to get more information about the battery where I was completely ignored and the salesman began to replace my battery anyway. read more

I will never be coming back to this location. I don't recommend this place. I came here back in November to replace my tires. They let me know that my tires were on and ready to pick up my car. When I got there they had put the wrong tires on. This is after waiting 4 hours. So I had to wait another 1 hour and half for them to fix their mistake. They didn't offer any kind of discount for their mistake. They also gave me some one else's invoice. I have now had to come back to fix one of the tires and my alignment that they did the first time is now off. read more

I am infuriated a Goodyear in Waxhaw and for good reason once you read exactly what transpired. Let me preface this by saying I took my company vehicle to get fixed and they took FULL Advantage of this situation. First I came in and asked ONLY for a tire fix and rotate. I said any work that needed to be done must be confirmed with me first. So I get a call at 431. I am unable to return the call as I am busy. I come in this morning. And I have new tires which I did not need! I am so pissed. So not only did they change tires but they also charged to fix the tire. Are you kidding me. I did not want new tires from you Goodyear, I have a preferred place in Waxhaw that I go to as they are competent. So I find out they have my old tires in the back. The tech admits that these are like new. I'm so mad. I took them to confirm their lies. Mary tells me, oh I called u. I said did I return ur calll? NO that doesn't give u the right to change my tires. I told u not to do anything except fix the flat and rotate my tires. I am calling corporate Goodyear to make them aware of this situation. You took total advantage of the fact that YOU consistently have ZERO cars in your bays! How do u even charge someone for a flat and then new tires as well? Because u were gonna keep my old tires like a snake. I will never ever ever do any business here ever. Get your act together Goodyear, you already blew up an engine and now u can't even do simple tasks like contact the customer and wait for a confirmation. I would have told you NO yesterday. A simple flat tire and tire rotation turned into a disaster! You had no right to hangs tires without my permission even if it was a company vehicle. Please see the attached receipts to demonstrate that at 3:09 pm is when a new ticket was opened to change tires. My tire was brought in to be fixed and rotated at 8:19 and completed at 9:07. So it's obvious you cheat your customers. Absolutely infuriating! Please do yourself a favor and don't take ur vehicle here. read more

Goodyear Auto Service - Tires Near Me - Waxhaw, North Carolina

The hours are incorrect. They close at 5:00 and will not help you without an appointment. Even if they see you waiting, they will ignore you. A sign on the door gave a number to call for assistance and a mechanic came in very annoyed asking, "is that you calling?! I'm working both front and back of house! I haven't even had a lunch break today. I'm done for the day, you need to go to go somewhere else." I wasn't even given the chance to explain that I was in 2 hours from home, looking for emergency help with a nail in my tire. read more

Took my merge for oil change for the first time at that location and two hours after returning home I found two spots of oil leak under the car in my garage unfortunately it was after closing time I'll go back today and get to the bottom of this and Will never going back back read more

This specific location in Waxhaw is the place I take my vehicles each year for the NCDMV inspection. I have never had a complaint about their customer service and the respect shown to me by the many employees I have come in contact with over the years. I am certain with most locations, turnover of employees is common. However, with each new person I have dealt with at this location, I have never been treated as anything other than a valued customer. That is why I keep going back year after year. I dropped my vehicle off the night before the service was to be done and it was ready some six hours earlier than I had planned to return and pick it up. My last service was today (10 March 2022) and it went off without a hitch. read more

This place has terrible customer service and they play the classic bait and switch. Avoid these guys at all costs. I booked an appointment for an oil change online for $75, ok fine. I show up for my 11:00 appointment and they tell me not only will it take 2 hours, it will actually cost $120. So what is the point of booking an appointment if it's going to take 2 hours? Then to add insult to injury the "recommended" oil change that was $75 online is now $120. Shameful! I went to Valvoline got it done in 10 minutes for $100. read more

No Service Eric: Called to get a new car battery on Sunday. "Eric" said they didn't do Fleet batteries on Sunday. Asked for recommendation on who in the area could help so that my vehicle wasn't stranded until an available Tuesday appointment and Eric hung up on me. Poor service on all accounts. read more

Told the guy at the front desk I think his name was Jason that I needed a plug for my tire since I got a mail in it and I ended up waiting 2 hours for them to tell me they don't do plugs anymore, Why didn't y'all tell me that in the first place. Would rate 0 stars read more

I made an appt. online for an oil change which was super easy. They called to let me know they may not get to my car today but can tomorrow. I said, no problem, can I drop it off anyway and if you don't get to it, can you do it in the morning. I did and they called me by 8:20 the next day that my car was ready. Great experience, will go back. read more

It seems to take quite a few days to get an appointment over the phone...although standing here waiting for my oil to get changed, people walk in and get a same day appointment for tires. What? Waited here for 1:45 just to have oil changed and I actually had an appointment. That is insane and terrible managing/scheduling. read more

Really expensive place to get car work done. It is convenient and I thought the staff were responsive. This doesn't make up for a $475 estimate on a brake job. That's $150 more than a shop in Rock Hill and $50 more that the dealership in Charlotte. read more

I had a nail in my tire driving in from Pennsylvania, The guys working there are very professional and polite. They took care of my tire, looked at all the others and had me back on the road quickly, Very good service read more

I have been to this good year location two times and have been completely satisfied from start to finish. Mrs Mary is sincere, helpful and honest about providing customer service to all. They provided the best value tires available for my vehicle and had them delivered same day to their location. Installed the next morning. Appointments are recommended as they do stay pretty busy. Ask for Mrs Mary to be treated with true southern hospitality Update 1/23/19 Jason, at this location, not only got me scheduled for a Nail Repair on the same day, but had me out the door in 10 minutes instead of hours later. He checked me in and based on his troubleshooting, brought a spray bottle and a nail removing tool to me car in the parking lot. He quickly removed the partial screw and tested for leaks, none found, and sent me on my way! I'm always happy with the service here and I do shop around for best prices. read more

The service itself is great. I get my car serviced here often, the employees are always great. My issue is with the lack of masks being worn by the employees who deal with customers inside the location and not informing the NC mandate for mask wearing with other customers who come in. read more

This place is a rip off... went in for rear breaks and rotors and when they called me after the check they told me I needed them all around. Ok I didn't check the front and its my wife's car so I wasn't sure when they were last replaced. The kicker though... is that they said my break booster was leaking but couldn't tell me what kind of leak it was... I've never heard of a break booster leaking especially in a car this young... Oh yeah I forgot to mention I need 4 new tires as well even though I put these on 2 years ago... never again... read more

Mary was a wonderful help. I came in for an oil change, fluid check and 29 point inspection before a long road trip. While there, I found out that I needed new tires ASAP. Instead of twisting my arm to get me to get the full set on the spot, she told me I really only needed two tires right away to be safe on my drive and got me good tires that were very affordable instead of pushing me towards the expensive ones. I will definitely be returning for future auto needs! read more

This location routinely disregards online scheduling. Multiple times I've tried to take my car here and been told they were booked even tho I made an appointment online on their site. Most recently they lied and said I was left a voicemail but I was not left with anything. Then when I went to the location I was told they were booked up and made it out as my fault. Terrible service and routinely terrible mismanagement read more

Have taken our cars there over the past few years and have always had great service. The team is friendly, knowledgeable and always willing to help. read more

This place is terrible. I was told my truck was too heavy for their lift. It's a F350, so I went to Summerfield and they immediately accommodated me. Good bye Good Year! read more

Goodyear is always reliable when I have car needs. They are honest, dependable, and friendly. They have saved me so much money.

I really needed my state inspection done and arranged for an appt online for first thing Wednesday morning. I brought my car in and they let me know that they typically do not do state inspections on Wednesdays but since I was there that they would do it for me. Seems their website doesn't always align with their policy, but they typically do a courtesy call when that occurs. I was just too early. I found the guys there very friendly and helpful. I would definitely recommend and return to this location. read more

So it's taken me a week to write this review. I wouldn't write it until I could write a thorough review. On Wednesday, May 15 I made an appointment online for a state inspection and oil change. Appointment was for Thursday, May 14 at 9 am. I was on my way to the appointment when I received a phone call telling me that they were swamped that morning and they wouldn't be able to service my car. I was kind of upset but rescheduled for Sunday, May 17 at 9 am. My husband and I arrived at 8:58 am only to be told that they don't do state inspections on Sundays. I was quite ticked off that they cancelled my first appointment and then couldn't even do the main thing I needed done on the rescheduled appointment. My husband and I left. I think what really didn't sit well with me was that there was NO apology. I think the person I spoke with was Nick or Nicholas. He didn't apologize and pretty much made me feel like it was my fault that they don't do, and have never done state inspections on Sundays. Their customer service rating in my book is a true zero. Just thought I'd share so that others can avoid frustration with Goodyear and their horrible customer service. I know that know person/company is perfect but had there been even a slight acknowledgment of error on their part I may have considered to go back. If I could I would I give it zero stars. Grade: F read more

Here for my oil change. Great customer service. Filmon is awesome. Very helpful and on top of things. Highly recommend this location.

Got a flat. Took my car here and they fixed my problem for less then $9. Great honest service.

Just got off the phone with Hillman. I normally take both my cars here to Goodyear and have to reconsider based off of my interaction I just had. Was calling to see if there was an available appointment around lunchtime today. Didn't even finish speaking before he cut me off and said "nope, don't have an appointment, can't do it." Explaining the reasons why (which are all valid... I wasn't really expecting a high likelihood of an appointment but wanted to check). Really just would've liked to have gotten my entire question out before I was cut off and abruptly shut down. I hung up the phone in return. read more

Came in for a set of tires. As my car was getting serviced, they came back and said one of my tires was "missing" a air pressure sensor and it would cost $88 for a new one. They later came back and said we had another air pressure sensor with a dead battery. It's odd that I took my car in with 4 working sensors and at the specific time they change my tires, I am being told I need 2 new sensors. They did end up charging for only 1 sensor when I questioned them on it. I left feeling unhappy with the service and the experience was enough to suggest I need to find another place for service next time. read more