Very good work done on my car, asked for tires to be replaced and they did it in a timely fashion. Respected my time and gave me a very reasonable price for the work done. read more

The service team here is amazing I have the tire warranty package. I put a lot of miles on my car roughly about 5 to 6000 miles a month maybe more and I'm constantly getting nails or issues with my tire from the amount of driving and not once have these guys giving me an issue to warranty any problems I've ever had they're very respectful. They do things in a timely manner. They communicate very well. I would highly recommend getting your tires done at this Goodyear location. I have never once had a problem they have good morals and they run on ethics always a job all done. I appreciate everything they do. read more

Last night, a Goodyear vehicle pulled in front of me within a blink of an eye. Keep in mind I was driving a BIG TRUCK which I normally don't drive and I am a very responsible driver with a FANTASTIC driving record. We all know 5:00 PM traffic is brutal... and that people should be a little more careful with their driving at this time. But my life flashed before my eyes and my heart was bounding. I am very disappointed in whoever the driver is. If he was just a little more patient this anxiousness could've been avoided. This could've been REALLY BAD! learning lesson for me.... And hopefully him. I hope the owner sees this. read more

Took wife's car in for a simple tire plug then all of sudden the car has a bumpy needs an alignment.

You should honor appointments made on your website, as I drove over a half hour for your representative to tell me "online reservations don't count". read more

don't even bother coming here , called to ask if they could provide a service same day to what got answered yes , told them how long It would take me to get there (20 min) and still said yes , just to have the surprise to show up and be told ( by the same guy who said yes) "No" bc they're busy and it wouldn't be ready till next day . waste of time coming here . (Stick to local shops who actually respect your time and appreciate your business.) read more

Did not rotate tires. They did not tell me before I left with my car and noticed when I got home. I called Goodyear and the rep claimed tread was too low on front tires. All 4 tires were replaced less than a year ago and have the same wear all round. The price of rotate is built into the price, so if you get your oil changed there you are over paying by 15 to $25 if they do not rotate your tires. The tech is just lazy. read more

if you have two hours to get an oil change, come here. 6 employees standing around!! one vehicle inside the shop! Great service!!

Walked in with no appt for an oil change and was in and out! Customer service was excellent. Highly recommend Goodyear!

Called the day before, they said bring it in at 7:30 am. Part wasn't ordered. I had to leave and come back a few hrs later. Go kill 2 hrs they said. Over 4 hrs later I'm still sitting here. Just unorganized, unconcerned, customer service is not their priority. Neither is communication. **update, the front desk had more excuses than I've ever heard. We had spoken the day before, had a plan, the plan was not executed on their end. And there was zero accountability. We thought we could establish a working relationship but we will not be back. read more

Great tires/fast service, brakes just fine! recommend for all your needs brakes done very fast friendly service people

@goodyeartires @goodyear Kyle has excellent customer service this is the type of person who works like he is an owner #hint #hint

It appears that they have an automated service giving apologies for the poor service here I called the number they provided was on the phone for two hours, and they hung up on me. Next step is small claims court. I have no other alternative. read more

Here for alignment 24 June 2024, and the rate for alignment is $140+tax....as described by the service writer" its an Audi"....I was at Brakes Plus and Big O Tires, they charge $80+tax. Yes its AWD, should not be charged extra like a 4x4 truck. Bullshit, i will not return with our other vehicles read more

Slow slow slow..............never again. ! I will get towed to anywhere but here 1.35 hours to get nail out of tire

Again Galen the service mgr. hit it out of the park with his superior customer service as he helped my wife with her 2016 LandRover with the front brakes. He is very professional and he keeps you informed of all the work that is done on our cars. Today I brought my 2020 Kia Sorento for oil change. Your business has my business. All the staff including the general mgr is phenomenal. I definitely recommend this business for your repair needs. Thank you so much. read more

Just wanted to leave this review of the experience I had here . Sent in my car to get new tires put on and when I received my car, all my wheels had been scratched from them mounting and dismounting the tire and putting the rim on the vehicle. He told me they came in that way and starting insulting me . I walked out and next day I had to call the main corp. Will not be back or will not recommend them to anybody. read more

This place is run by purely ignorant and could care less about the customer. I took my truck in for breaks and a oil leak. I got 1 phone call asking me where my wheel lock key is. 1 phone call. So they take it off the rack and set it aside. Didn't check the oil leak, didn't even call a few times because I needed breaks and rotors. So they lost that money off the jump and didn't check for the leak which could have been more $$. Don't go to this place. Lazy lackadaisical people. I'll never go there if my tire was flat and I would drive by on a flat from this place. Totally wouldn't trust my bicycle with these people. read more

I went here on Friday 9/3/21. The guy on the phone was friendly and helpful. The gentleman who helped me with my tires was very nice and efficient! Great experience at this location. Every Goodyear location has thankfully been a pleasant experience for me! read more

Greeted with a smile and professional needs met with great customer service! I went there because of a tire pressure warning. I appreciate the fact that the serviceman was transparent about what I really needed and got me in and out in a timely manner. read more

I received very quick and courteous service today as I always do at this location. John and the team try to accommodate customer wait times and services as much as possible. I appreciate having the store in the community! read more

My Friday was busier than usual, so my wife did me a huge favor by calling around to local shops to see if they could squeeze me in for a quick oil change. Most said no, but she spoke to a gentleman at this location who said that as long as the vehicle arrived before 6:00 PM, they could make it happen. This was great news, and I felt grateful that they would accommodate me knowing they close at 6:30 PM. I got there as fast as I could and walked in at 5:50 PM. When I entered the office, I saw what I assumed were two male service technicians and one young female front desk administrator who was still assisting a client. No one greeted me as I stood behind the customer for 10 minutes until the customer walked out. It was only then that I was asked how I could be helped. I explained that I needed a simple oil change on my truck. The front desk administrator jokingly responded, "At 6:00 on a Friday?" I then explained the conversation my wife had earlier with the gentleman, he said "if the car was in by 6, the service techs were able to do it" her response to the techs was, "Do you guys think you could do it?" The service techs then responded, "I was about to start cleaning up and shutting things down". Listen, I totally understand and respect the response they had". I'm not even upset that the answer was no--I truly get it. Before walking out, I shared my frustration that three employees were in the office and no one could at least greet me to address what I needed, THUS wasting my time and turning me away after what I thought was going to be a huge blessing for helping me last minute. At least the other shops, who also close at 6:30pm, had the decency to tell my wife they couldn't help over the phone. The sad thing is, I had previously used this location for my older truck. But, I will never go to this location or any other Goodyear location for any vehicle needs. At the end of the day your services provide one of the most valuable tools (vehicles) people need to commute, provide, and accomplish success day end and day out. And I have the utmost respect for individuals who work and provide these types of services for myself and others. But great customer service can truly be the key difference that separates a great business from their competition. Goodyear Corporation needs to seriously consider more or better customer service programs for their employees. It's important to note that this negative review isn't just a reflection on this particular location but ultimately the entire organization as a whole. If you want to be treated better go somewhere else. read more

Said it will take over five hours to install a battery on an F150 because I didn't have an appointment, The tire Kingdom down the street did it in less than one hour without an appointment read more

I was one of those people who actually called in advance to see how long the service (rear tire mounting, balancing, and alignment) would take, instead of showing up right before closing and being upset that they actually had other things going on. My expectations were set appropriately, and the work was done within the time estimated, and actually slightly under budget. They even rebalanced the front wheels without charging for the extra work. The staff was very courteous, and I would not hesitate to take my vehicle here again. The only concern I had was that they didn't have the necessary tools to perform an alignment on my vehicle, since it had certain sensors that apparently can only be serviced by the dealer. read more

I was there today 2/22 there were two guys in the counter. I waited over 10 minutes and no one offered to help me . No one asked what I needed or anything like that. I was ignored not sure why I am a paying customer. First impression are huge I will never take my car there or I will not recommend anyone. Ignoring customers is bad business etiquette. I don't want to say that my nationality had something to do with being ignored but it leaves doubt. read more

We moved here from Maryland, and this is the second set of tires that I have gotten from this location. John just helped me out today, and he was awesome to work with. They are very courteous, give great service, and stand behind their tires. I would highly recommend buying tires from them. And the employees are wearing masks, and they give you a free pen to sign your agreements with, so you don't have to worry about picking up any germs on the pen. read more

I got there 45 minutes before closing and they refused to do an oil change because it was too late, then why be open to turn customers away! Never going back read more

I have always been impressed with the service and professionalism of this location. Would highly recommend them to anyone in need of tire/auto service. read more

Very welcoming, honest, respectful and informative. We went to this location Saturday with my two boys, husband and myself. My husband knows his stuff with cars but working full time and a growing family he stoped doing a lot of things he could do on his own and put his trust into someone else without costing an arm and a leg. The person that helped us I wish I knew his name so I could put it in the review! He was outstanding. You can tell when someone loves what they do because then you know it was done not only right but with passion put into it because they have pride in their job. Honestly hands down very happy we decided to have our car serviced here for routine maintenance oil change and tires. Thank you for everything you do! I will recommend you guys! If only there were more people like you this world would be a better place. read more

Took my fleet vehicle to this location for service. They are a "full service location" and the closest to my home. After calling and dropping off the vehicle for the day I returned several hours later to still find the check engine light on the dashboard. I commented and they said "well they did an oil change" I asked if they were a full service auto location or if they just did tires and oil changes? They confirmed they are indeed. Full service station - when asked why they didn't fully service the vehicle they began to argue about how it's a "fleet" vehicle and They need authorization to work on the vehicle. I asked if they got authorization for the service they preformed and they said yes?!? I asked if they would actually service the vehicle and the lady wanted to be combative. Since they seem incompetent, unwilling or able to assist, and aggressive to a customer - I will take my business elsewhere and recommend that people stay away from these clowns read more

Very friendly and quick. The gentleman working the desk seemed to be very honest. For example, a lady entered while I was waiting for my tires and she stated she used synthetic oil and the man at the counter said "well let's see if your car needs that". Low and behold it didn't and she saved money by using a synthetic blend. I'll be back to this establishment for my tire needs ::) read more

Second time I have been here. Excellent service! First time I went, they patched my tire - no charge (wow!) This time I needed a new tire (ran over some metal) and they were really busy but offered me to leave the tire and they would work it in and call me when it was ready. I didn't have to sit there for hours, did errands and then went back (next day by my choosing) and took me right in and put new tire on, stored spare etc. I feel like they are very honest. They could've told me I needed to buy two tires but they said since my tires are fairly new I really only need to replace the one with the metal in it. read more

Nothing but crooks. My wife took her car in for a slow leak on a tire. The tire was less than two months old and the leak was so small it held air for over three days. Goodyear called and told me i needed a new tire because the shoulder was damaged and luckily they had one in stock. I took the car in for a second look down the road and they showed me where the leak was coming from. It was in the steal belting nowhere near the shoulder. Second time they tired this trick. I WOULDN'T LET THEM TOUCH MY BIKE AFTER THIS. Find a different place if you don't want to get ripped off read more

No nonsense, reasonable service for your car. I couldn't ask for better. They also repaired my flat tire for free! Thanks, I'll be back!!