Went in with a flat tire and it couldn't be fixed, but they helped me with my specialty spare and made sure that it was operating correctly and did this as a courtesy. Very friendly, very helpful, great customer service. read more

Had an alignment there. See pic of what their alignment did to my tire. Asked if they can make it right. Store manager (heavy set African Am) wanted to put car back on their alignment rack to see if the alignment was off. If Off, it's my fault. If it shown correct alignment specs, then it wouldn't be their fault. Asked the manager why he's yelling during our discussion and he said, "that's the way I talk." read more

Goodyear Auto Service - Misalignment - Tires Near Me - Odessa, Florida

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A big shout out to Service Manager, Jimmy S. The team had an issue resetting my tire pressure monitoring system after installing new tires. I could have easily been referred to my vehicle dealer to resolve, citing a computer issue, but Jimmy used the situation as a training opportunity. He worked with his team and was persistent until they ultimately found a solution. I am overall pleased with the tire installation and alignment, and with Jimmy's personal involvement to find a resolution. I chose to try to get one of the first appointments of the day and waited for my vehicle, but it is understandable that might not be practical for all. I did not receive and high pressure sales tactics experienced by others, and I was there and able to observe the ongoing work once in a while. Jimmy S., thanks for your leadership and persistence, and T hanks to the Goodyear team. read more

Don't go to this place to get your tire fixed. I sent my car to this place to get my tire fixed and it leaked after they fixed it. I went back to them and they said they could fix it but it leaked again. I went back to this place again and they said they couldn't fix my tire because the hole was too big and asked me to pay for a new tire. It could have been fixed but they made it so bad that it couldn't be fixed and I had to pay for a new tire. read more

Slow, slow,slow. No respect for your time. There's no reason to make an appointment here. Dealerships are faster. Had an 8 o'clock appointment for an oil change. Was told technicians "should be here in thirty minutes". Then told wait will be two hours. God knows how long it will actually be. Just has really gone downhill over the five years I've went here. Yeah I ended up going home. I'll take my business elsewhere. No I'll never go back. There's better auto shops. read more

This company has no idea what an appointment means. I made an appointment to get my oil changed. I arrived on time and was told it would be a couple hours. The manager attempted to explain they allow many people to schedule appointments and as more schedule at the same time, it pushes out the expected timeframe. There are many issues with this. However, here are the main ones. An oil change, without question, should be less than an hour. When I scheduled the appointment, nothing told me it would take a couple hours. Nothing in my email confirmation says it. Lastly, and most important, the lady in front of me was getting an oil change. I heard their staff say she could be out by 930 and it was 910. Either he lied to her or the manager is lying to me. Either way, completely unacceptable read more

Goodyear Auto Service - Tires Near Me - Odessa, Florida

The guys at Good Year are always amazing. They help me keep my car maintained and repaired as needed. They always are friendly, informative, honest, and help me save where I can with deals. Thanks for the great service over the past 3.5 years. read more

I've been coming here for years starting with my 2007 Lexus IS 250 and now I have a Mercedes E400. I've had oil changes and tires. They are very friendly and always honest. read more

I won't go anywhere else for my oil changes! I am usually always able to get in when I need and the staff is always super friendly. Joe has been there every time and he is always very nice and communicative! read more

Have gone multiple times for an oil change, and I've had a good experience each time. Had wonderful customer service from Pat Sutton.

I was driving home on 589, someone rolled down their window to scream that my right tire was flat! I called Goodyear about 40mins before they closed and told them the issue, they got my car right in, patched the hole (a small nail) and it was completely free. They were so kind and efficient, and did not try to sell me anything I did not need. Forever grateful as I work 12 hour shifts downtown the next two days. read more

This Goodyear auto shop reinstalled my side view mirror. The team was responsive and my mirror is operational.

i picked up about a 5" screw in one of my rv tires. needless to say, i wasn't happy, the tire had maybe 350 miles on it. i visited the goodyear store hoping i could have the tire repaired. i was greeted and immediately disarmed with a warm welcome. the manager of the store came out and examined the tire. he explained that because of the screws proximity to the sidewalk it would be best to replace the tire. he said a repair is likely going to fall as the edge of the tire carry's much of the weight of the rv and quickly heats up. i took him on his experience and recommendations and had the tire replaced. his team had me in and out quickly. all while being professional and committed to customer service throughout the process. read more

This place is the best! Went there for a few minor things and the guys are so efficient and honest. Helped my teenage daughter with her car and didn't have to worry about her getting ripped off because of her age or lack of car knowledge. So nice to have a reliable mechanic close to home. read more

My friends and I had a flat tire on the Suncoast Parkway on our way to a funeral for our friend that was being held that afternoon about an hour and a half away. We had the car towed to this Goodyear to have it fixed. When we arrived we explained our time crunch to the guy behind the counter, Nate. His lack of compassion for our circumstances was astonishing. He could care less that we were going to miss our friend's memorial service, saying that they were booked with appointments and couldn't get to our car for at least 2 hours. My friend and I both implored him to expedite the repair so we wouldn't miss the service and he and he refused saying we would have to wait. I finally spoke to a gentleman, Peter, who was working in the repair area and explained our situation. Thankfully he saw to it that we were taken care of and we were back on the road an hour later. I think Nate needs a little training on customer service and instruction on how to be more sensitive to people experiencing extenuating circumstances. His lack of sympathy was such a disappointment and my friend and I agree that we won't be future Goodyear customers because of it. read more

I Called the shop on rd 54 Odessa fl. and provided them with all information about the car tire sizes and what needs to be done. After receiving price quote I stopped by the shop to do the job. The price was 10 dollars more per each tire. I refused to perform this job since was not able to get an answer why the price over the phone was different from the price at the shop. In my opinion this is not the way to attract customers and rather shows dishonesty. Bunch of crooks. read more

Great service, done in less time than quoted. Happy with them will get new tires from them in the new year.

I came for an oil change and the service technician told me I needed a new serpentine belt. I agreed and was told it would be an additional fifteen minutes. When a half hour passed, I inquired about the wait and was told the wrong belt came. At this point I have waited here for almost three hours for an oil change, Tire rotation and corrosion clean up on my battery. Just don't trust a technician about wear on a belt who doesn't order the correct belt. Furthermore, I just came home and checked the brake fluid which was stated to be green tinged. And it wiped clear and colorless on a paper towel. And my belt looks really good. Hopefully it wasn't damaged by removing it for the "wrong belt". I'll be following up with the dealer on all of this to get their opinion. read more

My tire had a slow leak and I took it to have had the flat repaired. Al said flat repairs are no charge. Had me in and out in about 15 minutes. It doesn't get any better than that. read more

0 stars is more accurate. Cordial demeanor but don't be fooled. Be very, very careful before bringing any vehicle in there for tires or any service. 1) Their maintenance "checklist" is abused to pressure you to authorize more work than is necessary 2) They may try to sell you tires contradicting best practices - for example, mixing different tires on the same axle. 3) They are not diligent about paperwork or executing the Florida Estimate agreement before looking at your vehicle etc. Varies depending on who you're dealing with there. Sometimes customers leave their premises without being given any written records whatsoever of mechanical diagnosis or work done. 4) You are best advised to take your business elsewhere read more

I've lived all around the USA Texas, California, Illinois, Indiana, Virginia and now Florida, I have never been treated so well as I was at this Goodyear tire service center, true professionals in every aspect from the moment I walked in the door before ever purchasing a product or service I was treated like I had been a customer for the last 20 years, so friendly and respectful of my questions and concerns about tires and service on my car. I will never buy tires or look for service anywhere else as long as I live in the Tampa area. read more

If you want your work done right, go here. These guys have never let me down and are truly the pros when it comes to auto care. They've even called me back and told me that they would not do some work I've requested (specialty alignment on an exotic), where they could have easily taken the money and said they did it. That speaks volumes to me. They wound up doing it afterwards and did a fantastic job. read more

Never ever ever coming here again. Came in for an oil change and tire rotation and tried to hit me with $850 on front and rear brake pads and rotors!!! Same as other review, guys used the "metal on metal" line! I'm not a mechanic but I know cars decent enough and have done brakes plenty of times. Total rip off artists. Stay far far away from these guys. I feel bad for women or elderly that buy their nonsense!! When he showed me a grand total of close to $1000 I almost wanted to say don't even touch my car just give it back to me I'm going to somebody that is not just a scammer, the nerve of those guys! I had my brakes completely redone not even 5000 miles ago and they're trying to tell me I need new rotors and pads in the front and back, scumbags! Stay far far away!!!! read more

I haven't had great experiences at another Goodyear facility, but on the way home with family and friends in my Camry the temperature gauge seemed to indicate my radiator was about ready to melt. We exited at a convenience store/gas station and checked it out - it didn't seem to be overheating. But fearing damage to the engine, I drove down the road to a Goodyear Auto Service Center at the same location that just happened to be opened on the Saturday afternoon on the weekend of the 4th. When I described my concern to the person at the cash register, he answered pleasantly and said he would take a look. He walked almost immediately out to my car and took a look under the hood. After surveying the scene, he suggested that it probably was the gauge, not the engine overheating. But to make sure, he went in and got a instrument that allowed him to test the gauge on the panel, which apparently was faulty. He suggested it would be wise to get it checked, but said he didn't think it was running hot and would be safe to drive home. He refused any kind of payment for his help and we were off down the road and made it home without incident. It helped that there was not a major problem, as I feared, but that is the most helpful car technician I've dealt with. Pleasant, knowledgeable and genuinely concerned. If I lived in the area, I'd take my car back in a heartbeat - although I would consider cost (other comments posted). Danny Mullaney, the Service Manager that helped us, wins my Customer Service award for the year. One customer's experience - thank you! read more

I didn't have time to go to my dealer for a service so I went here. I made the appointment online yesterday and it was an easy process. Dropped off vehicle at scheduled time and the upsell process began. They tried to get me on a $250 induction service and replace my brake fluid. I said thanks but no thanks and was on my way. 45 minutes later I get a call from the service manager asking if I wanted the induction service again!!! I said no and to just do the oil and rotate. No problem right? I pick up my vehicle after work and was then notified that the online special only covered 5 quarts and that there would be a charge for the 6th quart. No big deal but should have been disclosed at drop off as I'm sure mine is not the only vehicle they have ever done. Little things like that will keep me from going back. read more

Mostly good things...I've used them a handful of times, mostly for things other than tires. Pretty good service and very reasonable. Have had some minor issues but that's probably to be expected if you visit the same shop 4 or 5 times over a period of years. read more

Alan, the store manager, was the best. Professional and courteous, he went above and beyond for both of my cars. Randy performed my alignment and was extremely knowledgeable and detailed. I would recommend to all my friends and family. read more

Do not, I repeat do not let them do any work on your vehicle!!! I used to have my oil changed here every time it was needed. One time I was told I needed new brakes, coincidentally enough I had changed them a week prior so I was very aware good year was trying to scam me for money. I have not returned since until last week when my girlfriend needed a quick oil change and we live close by so figured we'd drop it off at good year. They ended up calling us about an hour after leaving her vehicle and said she needed new brakes, it was supposedly "metal on metal" which is not good. We tell them we will fix it ourselves after they quote us a price of $400 to replace brake pads....are you out of your mind! Upon picking the vehicle up and looking at the brakes I notice they are perfectly fine and not at all near "metal on metal". I don't know if all good years are money suckers or just this one. When you drop your vehicle off for an oil change and they give you a laundry list of things that are wrong, do yourself a favor and take it somewhere else for a second opinion! read more