I made the mistake of buying Goodyear tires because one location in my old home town came highly recommended. I still have Goodyear tires on my car, and I sadly needed two new tires.
This Goodyear Service Center is closest to me, so I called. They told me the date and time the tires would arrive. They told me that I would receive a call when they arrived.
So, the promised date and time arrived, and I received no call. I noticed this fact at 5:30p and called this store frantically. I needed those tires. Was there a delay in the shipment? Nope, I simply wasn't called. The person who took my call offered me the chance to come into the store and have the tires put on before close. This seemed reasonable enough. The store closes at 6:30p. Even with bad traffic, I should arrive well before 6.
I received an interesting call on my way to the store. The service advisor informed me that his staff goes home at 6p. If I can't arrive before 6p, they won't give me the tires. I understand that they would stop taking in cars well before the closing time of 6:30p, but what is this nonsense about the staff going home at 6p? Does somebody just sit at the front desk and twiddle his thumbs from 6:00-6:30?
I arrived before 6, and the service was performed. Stop here, and I say whatever. Maybe 3 star experience. Unfortunately, the smart guy that put my jack and the donut back in the holster couldn't figure out how to do it properly. Rather than leave it in my trunk, which would've been perfectly fine, he jammed my jack and spare together. This could've significantly damaged my spare.
To add insult to injury, these hucksters charged me for the road hazard warranty without my consent. Yeah, I signed the damn paperwork, but sometimes you have a migraine and can't read all of the fine print. Some times, you mistakenly trust a business to operate honestly and ethically.
Goodyear sucks. I certainly won't do business with a service center again. Two terrible experiences at two terrible stores in two different states is far too much terribleness. read more